For context, I mistakenly loaded 500 to a different Gcash number from my BPI mobile account.
How did I fix that?
First of all, you need to have the GCash Loading Confirmation Email sent by BPI. You will be needing all of the information to complete this process.
| GCash Loading Confirmation email sent by BPI |
1. Open your GCash app. Go to your profile page by tapping on the Profile tab.
2. On your profile page, tap on "Help."
3. Tap on the "Submit a Ticket" card.
5. Fill in all required information.
On the concern category select "Cash In" and then "I cashed in to a wrong number."
Input fields will be updated depending on your concern category.
6. Complete all required information:
- Explain your concern. Include all the details related to the transaction to help speed up our investigation.
- Registered Email Address
- Sender's Number
- Wrong Recipient's Number
- Correct Recipient's Number
- Date of Transaction
- Did you receive the GCash Reference No.?: Select "Yes."
- GCash Reference No.: Input the one on the email with the "Confirmation Number" label.
- Amount
- Attachments: Screenshot your GCash Loading Confirmation email. Upload it as an attachment.
7. Tap on "Submit." A success message will be displayed. You'll be sent back to the Help Center screen.
On it, a "Your Tickets" card will be available. This will show the status of your concern.
| When the issue is fixed the status will be "Solved." |
How long do you need to wait?
It depends on what time you sent your concern. In my case, a Globe representative responded after five hours. The issue was resolved after nine hours. I responded quickly to confirm that the readjustment on my GCash load has been completed.
The issue was resolved quickly because the number I inputted was not active. If it were, it would take long. You will not receive your load back if the wrong receiver spent it already.
What I learned from all of this?
It's safer and hassle-free to link your BPI account to GCash.
Also, check your email regularly. You'll be notified with the status through your email and GCash app.
