Do you often check your Yelp reviews? Have you got a less than favorable Review from the user? Are you still looking for more ways to get rid of negative reviews? If your answer is in Yes, then just follow the article.
Replying to positive Yelp reviews is believed as a usual thing as most business owners focus on damage control for negative reviews. Engaging customers that are already excited about your services are the best representatives of your business. About 78% of the users say that hearing from management about their reviews make them believe the business cares more about them.
More detailed the review is, the more the effort you must give it. Longer Yelp reviews will turn the happy customers into your business representatives. If you look at the general responses, they seem like robotic (unreal) they can detract from the customer experience.
How to be proactive?
Claim your business:
If you have not claimed your business yet on Yelp, then just claim it first. Users don’t look for a highly rated company; all they need is a highly regarded company. It will help the users to respond to negative reviews in a great manner. As per the new Yelp policies, users are more likely to upgrade their review if you properly respond them within 24 hours.
Make print outs:
If possible, try to make print outs of your newly registered Yelp address. This strategy is called “Take Home Reminder” strategy that will remind the users about Yelp reviews.
You can’t offer any incentive:
As per the latest Yelp laws, you can’t offer directly any incentive to people who write reviews for your business.
Track your Loyal Customers & also ask them to leave a positive review on your Yelp’s business page.
Getting new customers:
If you are able to get new customers then they are certainly more chances to provide excellent services & obtaining more positive reviews.
Asking for a review:
By obtaining their Email IDs, try to send them emails- asking them for a review.
You must have a Digital Video Camera around that enables you to create short testimonial videos of your customers. Create your own YouTube channel & upload all of your content there.
So, summing up the whole discussion, Yelp discourages business owners to even ask for a review. It’s also not an uncommon thing that the reviews in the “unrecommended” section may show eventually. Yelp has a heavy algorithm & I have also seen them filter out many new reviews for some businesses. You can easily find new signals Yelp is looking at, but one that will trigger its algorithm to filter more reviews is a burst of new reviews.