Payoneer is a popular online payment platform that allows individuals and businesses to send and receive payments globally. It provides several useful features such as virtual bank accounts, a Payoneer card, and cross-border payments.
However, you may reach a point where you no longer need your Payoneer Account and want to permanently delete it. Deleting your Payoneer account is easy but it’s important to understand the implications first.
Here is a step-by-step guide on how to fully delete your Payoneer account in 2023:
Check Account Balance and Transactions
Before proceeding to delete your Payoneer account, first check your current account balance and transaction history as a wise precaution. Make sure there are no pending transfers or payments still processing. If you have any leftover funds, withdraw them to your primary bank account before going further. Also, download any account statements or records you may need for your personal files.
Close Linked Financial Accounts
If you have any external bank accounts, cards or e-wallets linked to your Payoneer account, disconnect them before deleting your profile. Log into your Payoneer account and go to ‘Account Settings’ and select ‘Linked Accounts’. Carefully click on ‘Unlink’ beside any connected financial account you wish to detach.
Meticulously repeat this process for every linked bank account, card or e-wallet. This ensures no future withdrawals or transfers occur through the now defunct Payoneer account after closure.
Cancel Active Payoneer Card
If you currently have a live Payoneer Prepaid Debit Mastercard, cancel it prior to deleting your Payoneer account. To cancel the card, log into your account and go to ‘Service’ then select ‘Prepaid Card’. Click on ‘Cancel Card’ and confirm deactivation.
Cancelling the prepaid card will instantly terminate and deactivate it. Remember, you cannot fully delete a Payoneer account while still having an active Payoneer card tied to it.
Contact Customer Support to Delete Account
Since there is no direct option to instantly delete your Payoneer account from the dashboard, you need to contact Payoneer customer support to initiate permanent account closure.
The fastest way is using their 24/7 live chat function during business hours. Alternatively, submit a detailed support ticket formally requesting account deletion. Provide your registered email and any other personal details required by the agent.
Confirm Account Closure
Once Payoneer support staff processes your deletion request, you’ll get an official confirmation email stating your account is now closed. Your account profile and data will be purged from Payoneer’s systems within 24 hours after closure.
You will no longer be able to access or log into the deleted account. Payoneer will send a final notice when they’ve fully processed the account deletion.
What Happens to Your Data?
Per Payoneer’s privacy policy, they may retain some personal user data for up to 5 years post-closure for auditing, legal and regulatory purposes. However, all other identifying information associated with the closed account will be permanently deleted.
Consider Alternatives
Before completely deleting your Payoneer account, consider convenient alternatives like temporarily deactivating it or downgrading to a lower usage plan. This allows you to take an extended break while preserving the option to easily reopen your account later if needed.
Only proceed with permanent deletion if you are absolutely certain you’ll never need that account again for any future payments, transfers or transactions. Remember, deletion is irreversible once confirmed by their support staff.
Deleting your Payoneer account fully is straightforward but take necessary precautions first. This ensures smooth closure without any pending transactions or loose ends. Initiate deletion via Payoneer’s live chat and keep the final confirmation email.
Frequently Asked Questions
Here are some common FAQs about deleting your Payoneer account:
Yes, Payoneer allows you to permanently delete your account by contacting their customer support team. They will then guide you through the account closure process.
No, there is no self-service option to delete your Payoneer account. You must contact their customer support via live chat or support ticket to initiate account closure.
Before deleting your account, withdraw any remaining funds from Payoneer to your linked bank account. Any balance left after closure cannot be recovered.
Payoneer deletes all personal data and transaction history associated with your account within 24 hours after receiving a deletion request. Some data may be retained for legal compliance.
No, once your Payoneer account is deleted it cannot be recovered or reactivated. The closure is permanent so only delete if you are fully certain.
Payoneer will confirm your account deletion via email within 24 hours after receiving a closure request through their support channels.
No, closing your Payoneer account does not affect your credit score or report in any way since it is an online payments platform, not a credit card.
Summing Up
Deleting your Payoneer account permanently is straightforward if done properly. Contact support, cancel linked accounts, withdraw any funds, and confirm account closure. Carefully consider all alternatives before deletion as the process is irreversible.
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