On Friday, a cyber-attack on Air India’s servers resulted in a major data breach that affected approximately 4.5 million of the airline’s customers. Passengers’ details, including passport and credit card information, were compromised as a result of the attack, according to a statement issued by Air India.

“As part of our dedication, we would like to notify you that SITA PSS, our data processor of the passenger service system, recently informed Air India of a data security breach involving personal data of some passengers, including yours,” the airline said in a message to the passengers whose data was stolen.

Air India said in it statement –

“We hereby address to you a personal communication of this data security incident. The breach involved some personal data registered between 26th August 2011 and 20th February 2021 with details that included name, date of birth, contact information, passport information, ticket information, frequent flyer data and also credit cards data,” it said.

– In March, Air India said its data processor SITA PSS had flagged a cyber-attack it was subjected to in the last week of February and said it led to the leak of personal data of some of the national carrier’s passengers.

– Air India, which assured its passengers that there was no evidence of any “misuse” of the data, said it is in touch with regulatory agencies in India and abroad over the attack.

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– The airlines also encouraged passengers to change their passwords after the breach, to ensure the safety of their confidential data.

– After the incident, the airline said it secured the compromised servers, engaged external specialists of data security incidents, notified and is in talks with the credit card issuers and reset the passwords of Air India frequent flyer programmes.

– After the incident, the airline said it secured the compromised servers, engaged external specialists of data security incidents, notified and is in talks with the credit card issuers and reset the passwords of Air India frequent flyer programmes.

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“For more information, you can contact on email id [email protected], or call on 01242641415 or visit the website www.airindia.in,” Air India said in its communique to the affected passengers. news status courtesy Hindustantimes 

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