RALEIGH, NC (WTVD) — Moving can be frustrating. But if you pay for a Mover and never get your stuff back, it can turn into a complete disaster.

That’s what happened to a recent college graduate when she moved from her school in St. Louis to come home to Raleigh.

“We have already spent thousands of dollars buying him new furniture and clothes,” said his father, David Florence. He had to replace everything during the move because the mover still hasn’t shown up with his daughter’s delivery, despite being paid in full.

It all started when Florence said he went online to Shiply.com to find a mover. Shiply does not do the moving itself, but connects people with movers willing to do the job.

“I found a mover and he gave me a quote, which was pretty low, but it seems reasonable. It’s bonded and it has million dollar insurance, according to Shiply, and it has four stars and they support it”, Florence explained.

The mover’s initial quote was $616. However, as soon as the mover arrived for work, the price almost doubled.

“I’m not leaving until you pay me in full,” Florence said over the phone. Thanks to Cash App, Florence paid the mover over $1,200.

The mover then packed up Florence’s daughter’s belongings and set off for Raleigh – or so Florence thought. A few days later, Florence receives a text message from the mover.

“(The mover) texts me, ‘Well, I’m in trouble; I guarantee I’ll be there Tuesday night.” “However, by Tuesday night, Florence still had no idea where the mover was or what had happened to her daughter’s belongings. .

“I call in the morning and it says the number you reached has been disconnected. I tell Shiply, they (say they) will text (the mover). It’s like, well, his numbers are disconnected, so texting doesn’t really work,” Florence said.

It’s now over two months later and still no word from the mover. All of her daughter’s belongings disappeared with the mover.

“She had all her clothes stolen. She only had a pair of flip flops, a pair of shoes, three shirts and shorts, that’s all she had, so I had to buy them all new things.”

Florence contacted Missouri police, where the move began and police are investigating. A police report says officers found the mover’s truck, which was rented and already returned, but were unable to make contact with the mover.

Tow truck Diane Wilson contacted Shiply who said it would only work with Florence, but he says the company isn’t helping. The mover never responded to Wilson.

When it comes to protecting your move, research is key. You can’t settle for a good deal, because remember that you are entrusting your goods to the mover. Also, get everything in writing, including who’s doing the move, a pick-up and delivery date, and see if the moving price is guaranteed or can go up.

As for Florence’s daughter’s belongings, he says he knows they’ll probably never get them back. He says he is taking legal action to try to recover the lost money. He paid Shiply with a credit card and disputed the charge which, remember, paying with credit always gives you the best protection.