Is there anything more personal than getting an SMS message? Text messages are a wonderful opportunity to communicate with your target audience, but sending a text Message requires some time. The art of creating and curating automated responses allows you to build relationships with customers without losing time.

Let’s take a look at some of the most important automated auto-reply and text response best practices. We’ll also look at an example of ways automated text responses can be integrated into the general marketing plan.

What’s an automatic text reply?

A text message that is automated is a text message that is sent automatically in response to a particular trigger. The trigger can range from a word or phrase that is a letter from the customer to an exact date or time. Automated text messages are typically utilized in customer support applications, which are used to address frequently asked questions or offer essential assistance. Automatic responses are also employed for marketing, like sending promotional messages or updates on the availability of new products or services.

A text message that is automated is efficient when responding to messages from the customer based on context, for example, prior messages that were attributed to a specific phone number. In addition, an automated text response must be more than an auto-reply. An autoresponder must be capable of triggering a customized auto-response by tailoring the autoresponder’s text to the individual user and their preferences (such as “Hey, Sam!” instead of “Hello !”).

Best methods for automating text responses

SMS marketing can be extremely efficient. However, SMS messages must be utilized correctly. When clients give you their contact number and then opt-in, they trust you. You don’t want to bombard them with notes and notifications. Texts.

There are some guidelines for texting that must be adhered to when composing automated responses to text messages, in addition to all general Best practices for text messages. This includes:

It is important to ensure that the response you send is in line with the trigger. The answer should be specific to the catalyst for the message to be delivered. For example, you can make a generic office message to respond to any text. However, it is more beneficial when the out-of-office news is able to acknowledge the kind of query the client made.

The auto-response text should be brief and concise. Automated text responses must be quick and understandable. Avoid sending text messages that could be broken up into multiple messages or scrolling off of the screen.

The response should be proofread or utilize the templates. Consider your texts professional. Your SMS marketing needs to be as accurate and proofread as any other kind of marketing.

A few examples of text-based responses to automated messages

Automated text messages can be a great option to provide customer service or send marketing messages and many more. For a better understanding of how you can use SMS messages for your campaigns, examine templates and sample messages.

Here are some examples of the most common automated text responses that increase participation. A few depend upon the SMS autoresponder to find specific keywords in texts. Others are activated by software, like customer relationship management software.

Customer service

For password reset For a new password, go to the website and then click on the “Forgot Password” link. You will be asked to enter your email address. After you’ve entered your email address, we will email you an email with a link to reset your password.

Marketing

Trigger A customer sign-up to receive a newsletter or a promotion.

Response Text message that is automatically sent that includes a discount code or offer special or any other type of advertising message.

Thanks for signing up to our newsletter! You will receive a 10 percent discount on any future purchase. The discount coupon can be used for one week.

Tips to improve automated text responses

Do you want to ensure that your customers are able to continue signing up to your texts? By offering benefits to your customers, you will be able to retain them in your messaging list. Here are some suggestions to create more automated text responses:

Utilize a variety of triggers. Don’t just use keywords for triggers. It is also possible to use dates times, e-triggers, and location triggers. This can help you develop more relevant and personalized responses and build a rapport with your customers via different channels.

Personalize the answer. The more personalized your response is, the more effective it is. You can personalize the solution by using the name of the person who received it or even through the context. For example, if you have set up your company’s messaging, you can create an event that informs customers when you last saw them some time ago.

Make use of the humor. Humor is a fantastic method to get the attention of the recipient and increase the likelihood of a memorable response. If you don’t, you could make your text messages less formal and fun than email or blog.

Make it simple to reply. If you want your recipient to do something, such as click on the link or give additional information and so on, make it simple for them to take action. The auto-reply you send to your SMS, for instance, is not supposed to require your client to give a “yes” or “no” answer unless your autoresponder is configured to reply to the responses.

Automated text responses help build relationships with customers without any extra effort on your part. Utilizing the appropriate technology trigger messages and auto-reply systems for text messages will enhance the customer experience and support systems, allowing you to send customized messages and boost the speed of your response.

However, any text message can be a disaster, and you must be sure that your auto-response text messages are pertinent, the auto-response message you send out is clear, and your clients are satisfied with your channels of communication. At any point, your customers should be able to contact an actual support team or rescind your SMS notifications.

Start sending text messages today using Motive SMS

Following the above suggestions and examples of text messages, You can develop automated text messages that are relevant, customized, and efficient, increasing retention rates and the value of a customer’s lifetime.

However, in addition to all of the above, you must also monitor the success of your text message campaigns. What percentage of your text messages get read? How many of them are answered?

Emotive SMS Marketing allows you to increase the efficiency of your text message campaigns by using the use of a chat-based communication system. Join for a free trial for Emotive today to boost the effectiveness of your text messages.

The post Automated Text Response: Best Practices + Examples appeared first on bizify.