Skills are additions that may be made to the Webex Assistant, and they provide users of your device with additional voice options that can be used to interact with Webex and third-party software. You have the option of constructing your own skills or using ones that are already available to the public. The management of your Webex Assistant skills within Control Hub is the topic of this article.
Overview
Skills for the Webex Assistant are apps that can be integrated with the Webex Assistant in order to expand its capabilities. These capabilities may be developed by Cisco, our partners, our customers, or even our community of software developers.
The developers have the option of either publishing their talents, making them accessible to all Webex organizations, or keeping them private and unavailable to other users. In the event that your company develops a private ability, no other companies will be able to use it.
You can manage the following talents for your organization using Control Hub in the following ways:
- Find and enable skills
- Disable skills
Webex Assistant skills requirements
Requirements
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Webex Assistant talents require Webex-registered devices to function. This consists of the following:
Webex Desk Series
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Desk Hub (* requires monitor)
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Desk Mini
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Desk
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Desk Pro
Webex Board Series
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Board 55, 70
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Board 55S, 70S, 85S
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Board Pro 55, 75
Webex Room Series
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Room Bar
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Room 55S, 70S G2
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Room 55D, 70D G2
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Room 70 Panorama
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Room Kit Mini
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Room Kit
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Room Kit Plus
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Codec Plus
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Room Kit Pro
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Code Pro
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- Webex does not have any additional licensing requirements for enabling skills for your organization.
- When your talents interact with third-party offerings, you may need a license. For instance, if you have a talent that creates entries in a third-party database, you may be required to provide that skill with the credentials of a suitably licensed user.
Scope
- Webex Assistant skills are presently only available on mobile devices.
We do not currently support Webex Assistant talents in meetings.
- You enable or inhibit skills for all organization-wide devices.
There is currently no method to restrict skills to particular devices or individuals.
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The following languages can be acquired proficiency:
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English
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French
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Spanish
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German
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- Currently, skills utilize the device’s identifier. We do not currently identify or authenticate individual users, so a skill cannot have unique responses for each user.
- There cannot be duplicate invocation terms for skills.
Security considerations
- Skills configuration necessitates an organization-wide administrator role.
- Webex Assistant transmits a restricted context to agents in order to maintain data privacy.
- Skills necessitate signature on request (HMAC) to verify the authenticity of client requests.
- Webex Assistant encrypts all messages to abilities with the RSA algorithm.
- Responding to the Webex Assistant’s challenge to validate decryption is a demonstration of your skills.
Assistant Skills developer portal access requirements
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The Assistant Skills Developer Portal is integrated with Webex. If you are regulating which integrations can access your organization, you must permit the Assistant Skills developer portal:
- Open the Apps page after logging in to Control Hub at https://admin.webex.com.
- Click the Integrations tab, and then from the drop-down menu, choose to search for the app by ID.
- Find the Assistant Skills developer portal by entering the following ID (no line break):
Cab1fb35d24bb94c91d50f66bffbd5f9b739b2f45578a029a2b6547c6797587fd -
Select Assistant Skills Developer Portal.
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Enable Access for Future Users.
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Save.
- Due to the Webex integration, the portal necessitates your developers to log in with their Webex credentials.
- When your skills developers sign in for the first time to the Assistant Skills developer portal ( https://skills-developer.intelligence.webex.com/), they must grant the portal the following permissions:
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Read your company directory
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Access to read your user’s organizations
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Find and enable a skill
Control Hub lists Webex Assistant abilities. When viewing the list of skills, you can find specific skills by applying the following filters: public or private, skill status, and supported languages.
Sorting by the name of the skill or other properties.
Looking for a specific ability by its name or invocation words.
To facilitate a competency in your organization:
1 Log in to Control Hub at https://admin.webex.com and navigate to the Apps section.
2 Click Assistant Skills.
3 Identify and select the desired ability.
The properties panel for abilities opens.
4 Slide the switch labeled User Enable to the On position.
Your organization’s devices are currently listening for the skill’s invocation words.
Disable a skill
To eliminate a competency from your organization:
1. Log in to Control Hub at https://admin.webex.com and navigate to the Apps section.
2 Click Assistant Skills.
3 Locate and select the talent to be removed.
4 Slide the Enable for users switch to the Disabled position.
5 Read the caution and then click Confirm.
You’ll see a success message, and devices in your organization will no longer have access to the skill.
