• If you are using a Bluetooth headset, you can run into issues while trying to link it with devices in the Webex App room or on your desk.

    Workaround: Try to pair again after turning off the Bluetooth on your device.

  • iOS

The minimum iPhone OS is 14.8 and the minimum iPad OS is 14.8

Enterprise Content Management with Microsoft OneDrive or SharePoint Online

If you try to link a folder or share a file while using OneDrive or SharePoint, you won’t be able to access the Recent files on OneDrive or the SharePoint Online folders on SharePoint.

Notifications on iOS Devices

As a requirement from Apple, the app must adhere to the new guidelines when sending notifications to iOS devices. The following is a list of modifications that you might observe:

  • If you mark a message as read in another Webex app, you will find that alerts are not immediately dismissed on the lock screen of your iOS device.
  • On the lock screen of your device, you may see alerts of new messages or meetings shown in the form of You have a new message or You have a new meeting at random intervals.
  • The number of badges displayed on your home screen won’t be changed until you bring the relevant app to the forefront of your screen.

Calling

The following issues apply to Webex Calling and Calling hosted by a Service Provider
  • If you try to transfer a call to a contact that is already saved in your Contacts list, the call will instead be forwarded to a different contact.
  • On the iPad version of the Webex app, there is no missed call badge.
  • There is a possibility that there may be a delay whenever you access the calls list and display of profile images and numbers.
  • There is a possibility that the audio quality will suffer when you are linked to a Webex device by means of ultrasound.

  • Workaround: Disable ultrasound and connect to the device manually.

  • There have been no improvements made to the iPad’s call quality as of yet.
  • If you are unable to make a call via Wi-Fi, it is possible that the firewall at your place of employment is preventing UDP packets that include call media, or it is possible that you are utilizing a third-party VPN that does not have phone service.

  • Workaround: Wi-Fi Connection Problems with Webex app.

  • Your default contact number will not be displayed if you want to join a meeting on your phone by using the Call Me option.

    Workaround: You have to re-enter your contact information.

  • It is possible that you will be unable to sign in to the Webex App if you are using Webex Calling in the Webex App with Single Sign-On (SSO). This is caused by a problem with the SSO certificate.

    Workaround: To enable the SSO certificate on your iPhone or iPad, navigate to Settings > General > About > Certificate Trust Settings. Once you’re there, look for the option to Enable Full Trust for Root Certificates and tap it.

  • Changing from audio to video and then back to audio causes the connection to abruptly cease for no apparent reason.

The following issues apply to Unified CM
  • On the iPad version of the Webex app, there is no missed call badge.
  • There is a possibility that there may be a delay whenever you access the calls list and display of profile images and numbers.
  • There is a possibility that the audio quality will suffer when you are linked to a Webex device by means of ultrasound.

  • Workaround: Disable ultrasound and connect to the device manually.

  • There have been no improvements made to the iPad’s call quality as of yet.
  • If you are unable to make a call via Wi-Fi, it is possible that the firewall at your place of employment is preventing UDP packets that include call media, or it is possible that you are utilizing a third-party VPN that does not have phone service.

    Workaround: Wi-Fi Connection Problems with Webex app.

  • Your normal contact number is not displayed when you use the Call Me option to join a meeting on your phone.

    Workaround: You have to re-enter your contact information.

  • Changing from audio to video and then back to audio causes the connection to abruptly cease for no apparent reason.

Messaging

  • It is possible that you will receive a notice about decrypting content while the spaces themselves are loading if you have a large number of spaces.

Workaround: Keeping the Webex App open is required for the spaces to display.

It is possible that you will not be able to view the profile photographs of all of the people who have read your message.

Workaround: You will need to leave the area and then come back to it.

When attempting to preview documents stored in Microsoft OneDrive or SharePoint Online, you may on occasion notice an icon that is constantly spinning.

  • Workaround: Simply tapping the icon of the document will display the preview.

Meetings

On meeting systems that support Edge Video Mesh, participants in a meeting are able to send messages to users who do not have Messaging enabled. They can do this by selecting the user’s profile image while chatting or by searching for the user as a contact. The sender is not informed that the recipient did not receive the communications that they sent and hence cannot read those messages.

Room and Desk Devices

  • If you put the Webex App app in the background while you’re not on a call, you can notice a red activity bar appear at the top of the screen. This is to be expected. Simply put, the app is searching the immediate area for Webex App room and desk devices.

  • Workaround: Stop Automatically Connecting to a Cisco Webex Room or Desk Device or a Cisco Webex Board.

  • In order to make calls or couple your mobile phone with Webex room and desk devices, you will need to provide the Webex App access to the microphone on your mobile device.

  • Android

The minimum Android OS version is 8.0.

Signing In

If you use the Webex App installation with Microsoft Intune, you might receive notifications to accept permissions when you sign in.

  • After you have signed in, there is a possibility that the space names will not appear immediately.

    Workaround: If you keep the Webex App open, the names of the spaces will appear.

  • It is possible for single sign-on to fail even if the right username and password have been entered.

    Workaround: During the single sign-on process, some Android phones will append a space to your password if it contains a special character. Other Android phones will not do this. To use the Webex App with a single sign-on, first type your password into another app, such as an email draft, then copy and paste it into the appropriate field in the Webex App.

  • The Webex App will exit when you log out of your account in the app.

    Workaround: Simply restarting the app will allow you to sign in again.

Calling

The following issue applies to Call on Webex App:
  • If you are already on a call and receive a second call while you are on the first call, the first call should cease when you answer the second call. On the other hand, it seems as though the first call has been put on wait instead.

The following issues apply to Webex Calling and Calling hosted by a Service Provider

  • There is a possibility that the audio quality will suffer when you are linked to a Webex device by means of ultrasound.

    Workaround: Turn off the ultrasound and connect to the device using the physical buttons.

  • If you are unable to make a call via Wi-Fi, it is possible that the firewall at your place of employment is preventing UDP packets that include call media, or it is possible that you are utilizing a third-party VPN that does not have phone service.

    Workaround: Wi-Fi Connection Problems with Webex app.

  • Unknown Caller may appear on the screen of certain incoming calls.
  • There is a possibility that there may be a delay whenever you access the calls list and display of profile images and numbers.
  • Your normal contact number is not displayed when you use the Call Me option to join a meeting on your phone.

    Workaround: You have to re-enter your contact information.

The following issues apply to Unified CM

  • There is a possibility that the audio quality will suffer when you are linked to a Webex device by means of ultrasound.

    Workaround: Disable ultrasound and connect to the device manually.

  • If you are unable to make a call via Wi-Fi, it is possible that the firewall at your place of employment is preventing UDP packets that include call media, or it is possible that you are utilizing a third-party VPN that does not have phone service.

    Workaround: Wi-Fi Connection Problems with Webex app.

  • There is a possibility that there may be a delay whenever you access the calls list and display of profile images and numbers.
  • Your normal contact number is not displayed when you use the Call Me option to join a meeting on your phone.

Workaround: You have to re-enter your contact information.

Messaging

  • You won’t be able to send a message because the activity menu won’t show up while you’re on a call or a meeting.

    Workaround: Make a new area in which to send a message, or wait until the call or meeting is over to send a message.

  • It is possible that you will not be able to view the profile photographs of all of the people who have read your message.

    Workaround: Leave the space and return to it.

  • When you try to preview documents stored in Microsoft OneDrive or SharePoint Online, you may on occasion notice an icon that is continuously spinning.

    Workaround: Tap the document icon to show the preview.

Enterprise Content Management with Microsoft OneDrive or SharePoint Online

  • If you try to link a folder or share a file while using OneDrive or SharePoint, you won’t be able to access the Recent files on OneDrive or the SharePoint Online folders on SharePoint.

Meetings

On meeting systems that support Edge Video Mesh, participants in a meeting are able to send messages to users who do not have Messaging enabled. They can do this by selecting the user’s profile image while chatting or by searching for the user as a contact. The sender is not informed that the recipient did not receive the communications that they sent and hence cannot read those messages.

  • Web

Make use of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge in either of their most recent two major versions. Chrome, Firefox, or Safari are the only browsers that will allow you to use the calling and meeting functions. Refreshing your browser will bring you up to date with the most recent version of the Webex App.

Calling

The following issues apply to Webex Calling and Calling hosted by a Service Provider
  • Calls placed using the Webex App for Web connect using a switching server, and they do not permit renegotiation of call parameters while the call is in progress. when a consequence of this, the quality of the call may degrade or possibly completely fail when the conditions of the network shift.
  • If you are unable to make a call via Wi-Fi, it is possible that the firewall at your place of employment is preventing UDP packets that include call media, or it is possible that you are utilizing a third-party VPN that does not have phone service.

Workaround: Wi-Fi Connection Problems with Webex app.

  • It’s possible that you won’t be able to make calls if you’re connected to a virtual private network (VPN).

    Workaround: Disconnect from the VPN, and then place the call.

  • If you are connected to a call with someone who is using an app that supports renegotiation, the Webex App for Web will restrict the other apps by placing an upper bandwidth restriction on the connection. These limitations are especially obvious when considering services like screen sharing.
  • Unknown Caller may appear on the screen of certain incoming calls.
  • You are only able to make phone calls from within Safari, Mozilla Firefox, and Google Chrome. If you are using Webex App for Web on a browser other than Firefox, Chrome, or Safari, you will be able to see the Call icon; but, if you click it, you will be routed to the download page for the Webex App app or one of the aforementioned browsers.
  • When connecting to other applications using the Webex App for Web, you might only be able to see video in one direction.

    Workaround: Always enable audio.

  • It is possible that you will be need to disable AdBlockPlus in order to access the sign-in screen.

The following issues apply to Unified CM
  • Calls placed using the Webex App for Web connect using a switching server, and they do not permit renegotiation of call parameters while the call is in progress. when a consequence of this, the quality of the call may degrade or possibly completely fail when the conditions of the network shift.

    If you are unable to make a call via Wi-Fi, it is possible that the firewall at your place of employment is preventing UDP packets that include call media, or it is possible that you are utilizing a third-party VPN that does not have phone service.

  • Workaround: Wi-Fi Connection Problems with Webex app.

  • It’s possible that you won’t be able to make calls if you’re connected to a virtual private network (VPN).

    Workaround: Disconnect from the VPN, and then place the call.

  • If you are connected to a call with someone who is using an app that supports renegotiation, the Webex App for Web will restrict the other apps by placing an upper bandwidth restriction on the connection. These limitations are especially obvious when considering services like screen sharing.
  • You are only able to make phone calls from within Safari, Mozilla Firefox, and Google Chrome. If you are using Webex App for Web on a browser other than Firefox, Chrome, or Safari, you will be able to see the Call icon; but, if you click it, you will be routed to the download page for the Webex App app or one of the aforementioned browsers.
  • When connecting to other applications using the Webex App for Web, you might only be able to see video in one direction.

    Workaround: Always enable audio.

  • It is possible that you will be need to disable AdBlockPlus in order to access the sign-in screen.

Messaging

  • We are conducting maintenance on our system, and during this time, the status indication that displays on your profile image when you utilize @mentions will not be visible.

    When you see a message in the Webex App for Web, you won’t notice a new line if the person who posted the message used the Return key to add the new line when they were using the Webex App for iPhone and iPad.

    When you conduct a search for a message using a Webex App account that is free, you will not see any results.

    If you become disconnected from the Webex App, the “Reconnecting” message may remain even after you successfully re-establish a connection.

    Workaround: Refresh the browser.

  • On a machine running Windows 7, version 39.0 of Firefox has a chance of unexpectedly crashing while downloading spaces.

    Workaround: Use Google Chrome.

  • At this time, the preview functionality for Excel documents and text files is not available.
  • When using Mozilla Firefox, you won’t be able to paste photos into spaces.

    Workaround: Use Google Chrome.

Browsers

  • When communicating with other Webex App-enabled apps, the Webex Appfor Web app transfers media files using Web Real-Time Communication (WebRTC). Due to the fact that WebRTC does not have a definitive standard and is constantly evolving, browsers all interpret it in their own unique way. It is possible that your browser will introduce defects that will make it impossible for Webex App for Web to function properly depending on how it interprets the most recent version of WebRTC.
  • The Webex App for Web is not supported on mobile web browsers such as Safari, Microsoft Edge, SeaMonkey, or Opera. Additionally, the Webex App for Web is not compatible with the Microsoft Surface tablet.