To assist customers who have already invested a significant amount in Poly and Yealink Devices to migrate to Webex Calling, Cisco managed configurations for Poly and Yealink devices are available.

Supported models:

Check out the devices that are supported by Webex Calling

Device capabilities:

• Deployment and provisioning

  • User or workspace assignments are possible

  • Provide support for primary and shared lines

  • Lines monitored by support

  • Features supported by standard VoIP phones (no support for advanced features – see below)

  • The deployment is manual (no activation codes or EDOS support is provided).

  • Provisioning of devices individually via the Control Hub (no bulk provisioning)

  • A locked configuration for the device (no device management from third parties)

  • Control Hub does not support device settings (configurations cannot be overridden).

• Feature limitations – The following features cannot be used

  • Hoteling, 2-way calls, Executive Assistants, Call Queue Agents, Local Media (ICE), Call Recording Controls from Phones

Provisioning and deployment:

Provisioning via Control Hub:

MAC addresses can be assigned to Poly and Yealink devices once they have been exposed to the customer via Control Hub. The Control Hub can be used to configure and manage devices.

The Poly and Yealink devices will appear alongside the Cisco devices in the Device list.

Manual Deployment:

For Polycom:

You should first reset your phone to factory settings

1. Wait for the start screen to appear after rebooting the phone.

2. Press the cancel button once the cancel button appears.

3. A countdown will appear on the phone. You can only access the hard reset page at this time by pressing the key combination.

4. You will be prompted to enter your password if you hold down 135 during the countdown period

5. The password should be the MAC ID of the device (for example, 0004f17322ef).

   1. Switch between character and numeric entry modes using the softkey.

   2. You can get more characters / numbers by pressing the keypad buttons several times

The device configuration can now be manually updated via the Phone Menu

1. Select Menu from the menu.

2. Click on “Settings…”.

3. Select “2. Advanced…”

4. You will be prompted to enter the password 456 at the password prompt, then press Enter (Default Password – the password will be changed once you successfully complete the onboarding process).

   • Enter the known value instead of 456 if the password is not 456.

   • A device cannot be modified to use Webex Calling if it does not have a 456 password and it does not know the actual password.

5. Select “1. “Administrative Settings…”

6. Choose TLS Security, TLS Applications, Provisioning, TLS Protocol, and finally SSL version 2 and version 3, using the up/down arrows.

7. Select “1. Configuration of the network…”

8. Press Select after highlighting “Provisioning Server…” with the up/down arrows.

9. Press Select after highlighting “DHCP Menu:…” with the up/down arrows.

10. Then press the Select button after selecting “Boot Server: …” using the up/down arrows.

11. Press Select after selecting “Static” with the up/down arrows.

12. The DHCP menu can be exited by pressing Back.

13. Press Select after highlighting “Server Type:…” using the up/down arrows.

14. Press the Ok soft key after selecting “HTTPS” with the right/left arrows.

15. Press Select after selecting “Server Address:… ” with the up/down arrows.

16. Put the following URL in case sensitive mode using the numeric keypad:

    US: https://plcm.sipflash.com

    EU: https://polycom.broadcloud.eu

    EUN: https://polycom-eun.bcld.webex.com

    AU: https://polycom.broadcloud.com.au

    CA: https://polycom-ca.bcld.webex.com

    JP: https://polycom-jp.bcld.webex.com

    Use the * key to enter periods (requires a single key press in any key mode).

17. Once you have pressed the OK button, the window will close.

18. The Save Configuration screen can be accessed by pressing the Back/Left button twice.

19. In order to start the reboot process, you will need to press the “Yes” soft key

For Yealink:

It is recommended that you first reset your phone to factory settings

1. The ‘OK’ key on the front of the phone is a shortcut to this function. Simply press and hold the button for 10 seconds. A factory reset will be offered to you and you will have the option of accepting it or declining it. You will not have to log into or enter an admin password if you accept the factory default settings.

   The first step in this process will be to launch your phone’s home screen so that you can begin this procedure. It is also recommended that you clear any other alerts that you are currently seeing, such as a missed call notification or a message notification, before moving to the home page.

The device configuration can now be manually updated by using the phone menu on the device

1. Go to the menu and select Status.

2. To be prompted for a login, you will need to type in the IP address in your browser.

3. Please log into the device using the default username (“admin”) and password (“admin”) you’ve been given. Please confirm your login by clicking the “Confirm Login” button.

4. You can enable auto provisioning by clicking on the Auto Provisioning tab under Settings.

5. In the field Server URL, enter the following address for the provisioning server:

   US: https://yealink.sipflash.com

   EU: https://yealink.broadcloud.eu

   EUN: https://yealink-eun.bcld.webex.com

   AU: https://yealink.broadcloud.com.au

   CA: https://yealink-ca.bcld.webex.com

   JP: https://yealink-jp.bcld.webex.com

6. Then click the Confirm button.

7. To enable auto provisioning, click the button below

When the provisioning server is requested for the files, the device will reboot and request the files from the provisioning server. As soon as the device has successfully booted, the BroadSoft BroadCloud PBX server will provision it for use within the network that it is natively designed for. After the device has been rebooted, it will boot into a station specific assigned/usable state if the station assignment process has been properly completed before the reboot. It should also be noted that if you skip this step on your end, you will be booted into a state where the device is unassigned/unuseable and will remain there until the site administrator completes the station assignment process. In this case, you will need to contact your site administrator and ask him or her to complete the station assignment for the device in question if this occurs.

Support, analytics, and information about the device:

Device Information / Analytics:

• It is important to note that Poly and Yealink devices will not appear in the Control Hub Analytics Dashboard and there will be no metrics available for call quality.

• You will be able to see Poly and Yealink devices in the Devices tab of Control Hub, along with their status depending on their model

Support for Webex Calling (Webex Call Support Teams):

• Ticketing is supported by the TAC as per normal operating procedures.

• In this case, you need to conduct basic troubleshooting for SIP, including SIP registration verification and basic calling capabilities. You cannot collect logs remotely, nor can you collect logs from your customers’ systems.

• There is no support for 3rd party features.

• There is no support for RMAs or warranties provided by third parties.

• There is no support for configuration override.