In case Japan Airlines cannot operate a flight on time and there is a schedule change or delay, you will be contacted by the airline. The Carrier may then change your flight without any charge or you can submit your refund request. You should contact the Japan Airlines Reservation Desk to know your passenger rights when there is a flight schedule change.
In cases where you want to modify your Japan Airlines booking before flight departure, you have to contact the Point of Purchase. If you have purchased via the website, travel agent, or Reservation Center, you should contact them to change your itinerary.

If you want to change your flight itinerary after flight departure, you should contact the Japan Airlines Reservation Center for date change requests if you made your reservation via the website or Reservation Center. Flyers who have purchased their flight tickets via a travel professional should contact them for any flight change requests.

Make sure to have your e-ticket receipt in your hand when you contact the airline representatives for timely service. Japan Airlines charges a flight change fee and the fare difference when you want to change your flight schedule. Also, travelers will be allowed to change their reservation only if their fare has such provisions.

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