Job title: Parts Advisor

Company: Caffyns

Job description: We reserve the right to close any of our vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Ref: WV16-34

Summary

• Location: Worthing Volvo
• Salary: Commensurate with skills and responsibilities
• Department: Parts
• Driver Licence Required: Yes
• Working Hours: 8.00am – 6.00 pm Monday to Friday 8.30am – 12.30pm Saturdays (alternate)

Description

MAIN PURPOSE OF JOB:

To sell and supply manufacturer parts to retail and trade customers, and to act as relief driver as and when Required.

1) MAIN WORKING RELATIONSHIPS:

• Responsible to:

Parts Manager/General Manager

• Relationships with:

Other department staff

Head Office Staff

Suppliers

Trade representatives

Agents

2) OBJECTIVES AND KEY TASKS:

To attend manufacturers and Company training courses and familiarise oneself with office IT equipment and procedures.

To work as part of a team to achieve the target sales set.

To maintain a clean and tidy working environment.

To reconcile the sales daily.

Other duties as required as authorised, i.e. parts delivery, warehouse duties.

To inform retail and trade customers at the earliest opportunity of any delay on parts ordered.

To Ensure the security of Company property.

To maintain and comply with Company regulations and consumer legislation.

To receive and identify Stock and check goods from suppliers.

To correctly locate items in warehouse.

To ensure accurate identification of customer’s needs by means of parts catalogues and computer lists, i.e. EPC, KIS, Delphi & Power.

To conduct all transactions with customers with the utmost courtesy.

To implement of discount structure as applicable.

To ensure that stock is only issued in accordance with policy regarding payment or charge.

To guard against unauthorised withdrawal from stock.

To inform stock control of any stock discrepancies at all times.

To care for stock control, plant and record systems.

To assist all dealership staff in parts identification and, if required, replacements.

To communicate clearly and politely on the telephone.

Discount sales correctly in accordance with Company policy.

To be able to order all customer parts order requirements via manufacturers computerised ordering systems.

3) ADMINISTRATION:

To ensure all paperwork, documentation and requisitions are properly recorded within the stock control, system.

To ensure that all credit sales are made to an authorised signatory or approved account.

To keep all parts catalogues, manufacturers lists, etc updated and tidy in either hard copy or on Pc

4) DRIVING

To collect and deliver parts as requested in a timely manner whilst ensuring the vehicles used are maintained to a high standard.

To adhere to the ‘No Smoking’ policy when driving Company vehicles.

To adhere at all times to the speed limits and other road signs when driving Company vehicles and at all times to drive within the requirements of the law.

To maintain a safe working environment in line with COSHH and the Company’s Health and Safety procedures.

To deal with customers efficiently and courteously.

To drive Company vehicles in a safe and courteous manner.

To manage own time effectively.

To maintain an, ‘acceptable’ standard of dress and appearance at all times.

To ensure all vehicles are ‘secure’ and, where possible, ‘alarmed’ when parked outside, with keys to be returned to the key cabinet and locked inside.

To assist in other duties as directed.

5) COMMUNICATION

To maintain good communications with all staff, customers and branches.

Maintain close and helpful relationships with the manufacturers, suppliers, statutory representatives and all other business related contacts.

To advise the General Manager and managers on all related matters of importance.

To ensure Parts Manager is kept aware of stock movement.

To notify the Parts Manager of any difference noted when inspecting incoming goods.

To assist in any sales marketing activity as required.

To ensure all transactions take place according to Company policy.

To ensure security of all cash and cheques received.

All goods in checked for conformity with orders/delivery notes.

All issues made with receipt, payment or authorised signature.

Achieve CSI scores in line with the targets set by the Company/Manufacturer.

6) OTHER DUTIES:

This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the Parts Manager, Line Managers, Dealer Principal, Regional Director or Head Office staff.

6) CONFIDENTIALITY:

All information relating to customers and the business is to be treated confidentially in line with Company policy and procedures.

7) HEALTH AND SAFETY:

Caffyns plc has an obligation under the Health and Safety at Work Act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others. Employees must wear the appropriate protective footwear and clothing provided by Company at all times.

All employees must read and adhere to the relevant sections of Caffyns plc’s Health and Safety procedure.

8) TERMS AND CONDITIONS OF EMPLOYMENT:

Other terms and conditions are as reflected in the contract of employment and Company policies and procedures, as amended from time to time and as governed by statute.

(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).

Parts Advisor

April2015

Parts Advisor

Worthing Volvo

Person Specification

QUALIFICATIONS

Essential

Grade C or above GCSE in Maths and English or equivalent

Full clean driving licence

Desirable

City & Guilds in Motor Vehicles or equivalent

ATTAINMENTS/COMPETENCIES

Essential

Skills gained in a similar role in stock control

SKILLS REQUIRED

Essential

Excellent communication skills and telephone manner

Good computer skills

The ability to work efficiently in a customer focussed manner

Able to convey information clearly & succinctly whether verbally or in writing

Able to establish effective working relationships with varied personnel

Able to work independently to meet deadlines and carry out tasks within set timeframes whilst demonstrating initiative and pro-activity

Able to persuade, motivate, negotiate and influence others

Desirable

Word processing and/or spread sheet skills

Personal Attributes

Essential

Have a professional and smart appearance at all times

Able to maintain confidentiality

Ability to sometimes deal with difficult, impatient or distressed people

Efficient and well organised

Interested in the work of the organisation

Expected salary:

Location: Worthing, West Sussex

Job date: Wed, 11 Oct 2023 00:01:16 GMT

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