Cindy says she booked a listing offering an “Elite 2-Storey Private Loft” in downtown Toronto for Dec. 4, but when she arrived, it was not the same listing, and claims she couldn’t access the property. She adds that this has apparently been an “ongoing issue” for the actual owner, which Airbnb hasn’t resolved.
Cindy says she had a similar problem getting any resolution with Airbnb. She included the messages she sent to Airbnb Support, showing that after a day, they declined to give her a refund. It was also insinuated that she lied about not being able to access the Airbnb. In another TikTok, she says she was given the wrong address. Cindy shared surveillance footage from her salon, where her guests had to gather after the Airbnb was inaccessible.
Things then escalated; she showed a message from Airbnb claiming she now owes $1,500 for a broken window, even though she could not access the right property. Then, one of her TikToks about the scam was removed by the platform for sharing “personally identifiable information.” We reached out to Cindy for comment via email.
Others on TikTok have posted similar stories about Saige Rentals, which allegedly lists the property. In May, @katherineebabyyy said she booked the property two months in advance, only to have the host, “Kelly,” flake out multiple times.
Another TikToker, @_insearchoft, claimed in June that they received a similar bogus property damage report. In that situation, the host also asked for more than $1,000 but used photos of damages that were allegedly identical to those sent to another renter. She also claims the host stole guests’ items from the unit.
Reached for comment on Cindy’s videos, and others, an Airbnb spokesperson told: “We take reports like this very seriously, we have removed the host from the platform.”
