Are you struggling to get valuable insights hidden within your customer interactions? Do you feel like your contact center has the potential to be a growth center for your business but you d… Read More

Healthcare is changing rapidly, and technology is playing a big part! One exciting area is Conversational Intelligence, especially a tool called Speech Analytics. It’s changing the way… Read More

The use of AI in analyzing speech has become a significant tool in enhancing agent performance in various industries. AI-powered speech analytics provides valuable insights into customer int… Read More

he future of call center quality assurance was unveiled at our recent webinar, “Unlocking Smart Audits: How AI is Digitizing QA.” We’re bummed you couldn’t join us li… Read More

For the BPO industry, efficiency is as important as Customer experience. BPOs handle various tasks, from customer support to data entry, and ensuring prompt responses is crucial for maintain… Read More

Founded in 2016, Calcutta startup Mihup Communications has raised $6.6 million from Accel Partners to develop a voice interface that can be integrated into any smart tool using NLP Read More

For the lending industry, managing loan delinquency rates is a perpetual challenge. As lenders extend credit to a diverse range of borrowers, the risk of delinquency inevitably arises, posin… Read More

MyGov in collaboration with NASSCOM CoE DSAI has announced the winners of “Citizen Voice Challenge”. Broadening its resolve to jumpstart and catalyze AI innovation in government… Read More

Within the dynamic realm of sales, each call represents a valuable opportunity. However, how can sales teams guarantee they extract maximum value from these engagements? The solution resides… Read More

Kolkata-based vernacular voice interface platform start-up Mihup Communication has partnered Harman International to provide voice-controlled conversation agents in Tata Motors cars. The par… Read More

Mint profiles Mihup Communications, Mad Street Den and Flyrobe (Omapal Technologies) which are among the 50 most promising start-ups in the world. Indian start-ups Mihup Communications and M… Read More

This Kolkata-based regional voice solutions provider MiHup was in the news for raising a fresh round of funding from Accel Partners India and Ideaspring Capital Read More

Mihup, the conversational AI platform, is one of India’s promising start-ups, and received Rs 11 crore in a latest round of funding in December. But the roots of this advanced tech com… Read More

For the banking and finance industry, minimizing delinquency rates stands as a paramount challenge for institutions worldwide. Delinquency in banking refers to the failure of borrowers to ma… Read More

Incorporated in 2016, Mihup, a conversational AI platform, has recently partnered with Tata Motors to bring multi-language voice-controlled agents in cars Read More

For BPOs, customer satisfaction (CSAT) stands as an important metric, shaping the success and longevity of operations. With the digital age facilitating interconnectedness and fierce competi… Read More

ICCS, a leading Indian business services provider, excels in fostering partnerships and offering cost-effective solutions, business intelligence, and more Read More

For any BPO company (business process outsourcing), maintaining optimal call quality parameters is extremely crucial. Call centers serve as vital hubs for customer interactions for their cli… Read More

Customer opinions in the current competitive scenario are expressed across various online platforms, and understanding and analyzing customer sentiment has become extremely crucial for busin… Read More

Retaining loyal customers in today’s competitive scenario is a necessity for sustainable success. Companies invest significant resources in acquiring new customers but often overlook t… Read More

In customer service where interactions between businesses and consumers are increasingly digital, call centers remain a vital hub for resolving issues, addressing concerns, and fostering mea… Read More

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco labori… Read More

NPAs, or Non-Performing Assets, can be likened to problematic loans for financial institutions such as banks and NBFCs. When individuals Read More

Customer service plays a pivotal role in shaping the success of businesses, especially in times of such competitiveness across all industries. Contact centers serve as the frontline for cust… Read More

As we venture into the bustling startup ecosystem of Kolkata in 2024, one name resonates with the vibrancy and innovation that the City of Joy has to offer in the realm of technology and ent… Read More

Understanding and leveraging the Voice of Customer (VoC) has become more than just a competitive edge for businesses; it’s now a fundamental aspect of sustainable growth and success. F… Read More

Conversational intelligence software emerges as a pivotal tool for businesses to enhance customer interactions. These platforms leverage artificial intelligence (AI) and natural language pro… Read More

Customer retention stands as a pivotal element for sustainable growth and profitability especially for the banking industry. Banks worldwide grapple with the challenge of retaining customers… Read More

In the banking industry, technology persistently reshapes operational methodologies. New technology offers new solutions to age-old challenges. One such technology making waves is Generative… Read More

In industries such as telecommunications, subscription services, and e-commerce, customer churn carries immense significance and can profoundly impact a company’s trajectory. This is d… Read More

Businesses thrive on effective communication and conversations with customers. All interactions, whether calls, chats, or social media interactions, hold valuable insights that can drive bus… Read More

Contact centers serve as the frontline for businesses to engage with their clientele. With millions of interactions occurring daily, the ability to glean actionable insights from customer co… Read More

Efficiency is the most important aspect of any Business Process Outsourcing (BPO) company. One crucial metric that plays a pivotal role in gauging and improving efficiency is the Average Han… Read More

What is Contact center software? Contact center software is a comprehensive solution designed to facilitate and enhance communication between businesses and their customers across various ch… Read More

The battle against fraud claims for the insurance industry has become increasingly challenging. Insurance companies are grappling with the rising tide of fraudulent activities, jeopardizing… Read More

Staying ahead in current times of excellent services requires leveraging cutting-edge technologies that enhance efficiency, customer satisfaction, and overall performance. One such technolog… Read More

The securities industry has long been a crucible of innovation, where cutting-edge technology shapes the strategies and decisions that drive global finance. Today, a new wave of technologica… Read More

Contact center automation has emerged as a game-changer, redefining the way businesses interact with their customers, especially with the incoming of AI and Conversational intelligence, coll… Read More

Speech Analytics in Banking For the banking industry, staying ahead of the curve is no longer a mere option, it’s an imperative. Amidst the digital transformation tsunami, a potent wav… Read More

For Customer service, characterized by its rapid pace and heightened expectations, superior customer satisfaction becomes an imperative mission. In this quest for exceptional service, one me… Read More

Generative AI in Lending The financial landscape is undergoing a significant shift, marked by the tangible integration of artificial intelligence (AI) into various industries. AI, once a fut… Read More

Technological advancements in the insurance industry, have become integral for streamlining processes and enhancing overall efficiency. One such groundbreaking development is the integration… Read More

Technological advancements in the insurance industry, have become integral for streamlining processes and enhancing overall efficiency. One such groundbreaking development is the integration… Read More

In the world of sales, the demo call stands as a pivotal moment—a make-or-break opportunity to showcase your product or service to a potential client. Understanding what a demo call is… Read More

In recent times, Artificial Intelligence has emerged as a transformative force, and within its realm, Generative AI is making waves in diverse sectors. One industry where Generative AI is pr… Read More

Quality Assurance (QA) plays a pivotal role in the success of contact centers, ensuring that customer interactions are seamless, efficient, and aligned with organizational goals. In this blo… Read More

What is Conversation Analytics? Organizations nowadays are constantly seeking innovative ways to enhance customer experiences and optimize processes. One such powerful tool gaining prominen… Read More

As we bid farewell to 2023, our minds naturally gravitate toward the trends and technologies that shaped the year. And with all due respect to all the innovation in the past 365 days, 2023… Read More

Welcome to a new era of efficient Quality Audits! We’re thrilled to announce the launch of our latest feature, the Enhanced Audit Assignment System, designed to reshape the audit work… Read More

that’s how it works https://i26324.n3cdn1.secureserver.net/wp-content/uploads/2023/12/WhatsApp-Video-2023-12-26-at-12.03.37_a77c948d.mp4 Read More

For businesses battling to stay ahead in the customer service sprint, Call Center Analytics (aka Contact Center Analytics) is like a secret weapon. It fuels smarter decisions by unlocking h… Read More

In a crowded marketplace, where customers have so many options, exceeding expectations is no longer a bonus – it’s a necessity. That’s where CX enhancement comes in. It&rsq&hell…Read More

Businesses are constantly seeking innovative ways to enhance their customer relationships and stay ahead in the competitive market. One powerful tool that has emerged to drive this change i… Read More

Staying ahead in the competitive world of customer service requires more than just a responsive customer service team or a robust marketing strategy. It demands a deep understanding of custo… Read More

Contact centers play a pivotal role in ensuring seamless communication between businesses and their customers. The advent of advanced technologies has introduced new tools and methodologies… Read More

Contact centers play a pivotal role in connecting businesses with their customers. As technology advances and consumer expectations evolve, contact centers must adapt to ensure effective and… Read More

Customer experience has become a pivotal factor in ensuring success and sustainability amidst all the competition that businesses face. With the advent of technology, customers expect seamle… Read More

Organizations nowadays are constantly seeking ways to streamline their operations and enhance efficiency. One key area where significant improvements can be made is through the integration o… Read More

In the dynamic realm of customer service, the ability to connect seamlessly and effectively with customers is paramount. In this regard, VoIP (Voice over Internet Protocol) telephony servic… Read More

In the realm of business technology, B2B SaaS products have become transformative, presenting inventive solutions to optimize workflows and elevate effi… Read More

Quality Assurance is a pivotal aspect of any business process outsourcing (BPO) operation. In the world of contact centers, the importance of maintaining the highest standards cannot be ove… Read More

In the world of customer-centric industries like call centers, ensuring top-notch service quality is a paramount goal. However, it’s important to recognize that achieving 100% customer… Read More

As technology advances and the world moves into automation, maintaining high-quality customer interactions is still required. The ability to consistently deliver top-notch service not only e… Read More

In the current era, data reigns supreme, and forward-thinking, customer-centric businesses have unprecedented access to vast datasets. When harnessed effectively, this wealth of data serves… Read More

Customer-centric business has taken reigns in the modern world. Understanding customers, their needs, preferences, and pain points is the key to delivering products and services that truly r… Read More

In the age of technology and information, customers have access to a wide array of choices when it comes to products and services. As a result, their expectations of the companies they inter… Read More

Established in 2014, this last-mile logistics firm boasts a customer base of over 8 million and a team comprising more than 1,200 members Read More

Speech Analytics in E-Commerce In the realm of e-commerce, customers are the lifeblood of any successful venture. In this modern era characterized by a hunger for personalization, customers… Read More

In this episode, Gayatri Kalyanaraman is in conversation with Saikat Chakrabarty who is a Technologist, Director, Engineering at Mihup and he’s a AI/ML and Computer Vision Read More

Customer interactions are super important for any company’s success, especially in today’s competitive world. How a company talks to its customers can make or break its reputatio… Read More

A Leading Stock Brokerage Firm Resolves 85% of Escalated Cases using Mihup Interaction Analytics Read More

Artificial Intelligence (AI) has rapidly evolved in recent years, transforming the way we interact with technology and the world around us. Two prominent branches of AI, Conversational AI, a… Read More

With the incoming of Artificial Intelligence in almost every industry, the banking sector is no stranger to the winds of change. As customer expectations soar, regulatory demands intensify… Read More

BENGALURU: Imagine an artificial intelligence (AI) chatbot, such as Google Bard or ChatGPT by OpenAI, answering all the queries posed to it in loca… Read More

While every sector is poised to benefit from conversational AI, its impact will be especially profound in the customer service industry. Conversational AI has the potential to directly addre… Read More

Data security in today’s world has become a paramount concern for individuals and organizations alike. With the rapid advancement of technology, new tools and techniques are constantly… Read More

In an age where data is king and customer satisfaction reigns supreme, businesses are continually searching for innovative ways to gain insights into their operations, enhance customer exper… Read More

Harnessing the power of Conversational AI and Speech Analytics is no longer a luxury but a necessity. These technologies have revolutionized customer in… Read More

In the fast-paced world of technology, one of the most exciting and transformative developments in recent years has been the rise of conversational AI i… Read More

Customer support is a critical aspect of any business. It’s the front line where companies interact with their customers, address their concerns, and build long-lasting relationships… Read More

Collections calls are a necessary part of doing business for many organizations. However, they can also be time-consuming and frustrating for both the collector and the customer. Speech anal… Read More

The lending industry has always been at the forefront of innovation, adapting to ever-changing market dynamics and customer demands. In this digital age, where data reigns supreme, financial… Read More

In today’s fiercely competitive business landscape, the customer’s voice reigns supreme. Understanding what customers are saying, feeling, and expecting is not just a valuable in… Read More

Why speech analytics for customer retention? When considering the use of speech analytics for customer retention, it’s essential to delve into the fundamental question: “Why spee… Read More

In an ever-evolving landscape, where customer expectations and technological advancements drive businesses to rethink their strategies, insurance companies find themselves at a pivotal junct… Read More

In the fiercely competitive landscape of the insurance industry, companies are continually seeking innovative approaches to boost their revenue and enhance customer retention. Amidst this qu… Read More

Speech Analytics in Customer RetentionCustomer retention, often overlooked in favor of customer acquisition, is undeniabl… Read More

The ability to provide an exceptional customer experience (CX) has emerged as a crucial factor that sets companies apart across all industries. Merely offering products or services is no lon… Read More

How is Speech Analytics beneficial to BPOs? In the age of customer-centricity and data-driven decision-making, Speech Ana… Read More

Speech Analytics enabled BPO plays a pivotal role in the modern landscape, and its significance extends to all industries across the globe. One of the primary reasons for its importance lies… Read More

Speech analytics has become indispensable in the contact center industry as it offers valuable insights into customer interactions, resulting in enhanced customer experience, operational eff… Read More

In recent years, the Business Process Outsourcing (BPO) industry in India has experienced a significant transformation driven by the emergence and adoption of speech analytics technology. Sp… Read More

Conversational banking is a form of digital banking technology that aims to replicate the personalized human connection on digital platforms. It manifests in various ways, such as text messa… Read More

The Banking, Financial Services, and Insurance (BFSI) industry are at the forefront of a significant digital revolution, as they increasingly shift away from traditional processes and embrac… Read More

Conversational Artificial Intelligence (AI) has emerged as a transformative technology in recent years, revolutionizing the way businesses interact with customers. In the financial services… Read More

Financial services organizations are facing a multitude of challenges. The widespread adoption of digital channels and the ever-increasing expectations of customers have raised the bar for d… Read More

Agents frequently encounter the issue of lacking visibility into their performance metrics or targets. They are often unaware of the number of calls they have handled, the number of calls ev… Read More

E-commerce companies operate in a highly competitive landscape where customer satisfaction and loyalty are paramount to success. With the rapid growth of online shopping, these companies fac… Read More

The fintech industry has undergone significant transformations in recent years, fueled by advancements in artificial intelligence (AI) and machine learning. These technologies have opened up… Read More

Customer service has emerged as a crucial factor that can make or break a company’s reputation and success. It goes beyond simply addressing customer inquiries and complaints; it encom… Read More