In this digitally evolving business world, understanding customer emotions has become more important than ever. Sentiment analysis is a powerful tool that helps businesses tap into how their… Read More

With every customer conversation, businesses gain a wealth of insights—if they know how to listen. That’s where speech analytics comes in, offering a ga… Read More

Agent turnover, also known as agent churn, has long been a significant challenge for businesses across industries. In an era where retaining top talent is critical to organizational success… Read More

Professionals across industries—like actors, content creators, and podcasters—all use scripts to deliver high-quality experiences to their audiences. Ca… Read More

Misselling in financial services is more common than many realise. Research indicates that a significant percentage of consumers have experienced some form of misselling, with nearly 20% of… Read More

In our AI-driven world, the human desire for meaningful connections remains stronger than ever. We all want to feel heard, valued and understood. Businesses that recognize this are not just… Read More

Did you know that in 2023, AI-powered technologies reduced loan processing times by 60% in India’s digital lending market? As Non-Banking Financial Companies (NBFCs) lead… Read More

Did you know that effective call center operations can significantly impact customer satisfaction and retention? How to improve call center performance and call center agent productivity is… Read More

Did you know that, on an average, a call center agent handles over 100 calls a day? Therefore, with the rising expectation for quick, personalized service, maintaining high-quality interacti… Read More

Generative AI is not only the talk of the town but also transforming industries. However, it’s essential to recognize that not every Large Language Model (LLM) for contact… Read More

As a call center manager, understanding how well your call center is performing and finding ways to enhance your team’s output is crucial. This is where call center audits… Read More

In an era where customers increasingly rely on self-service channels to resolve routine queries, call center agents are the frontline of customer engagement. As a result, the calls that thes… Read More

“Empathy does not equal agreement.” – Chris Voss. Humans are emotional creatures. Our emotions do influence lots of decisions that we… Read More

The Financial technology (FinTech) industry is growing fast and did you know that by 2025, the global Conversational AI market is projected to reach  $13.9 billion? This remarkable grow… Read More

“Experience is everything.” Most companies strive to give their customers the best experience so they can turn one-time buyers into loyal advocates, driving repeat business and o… Read More

Did your Customer support team ever feel like they were up against a BOSS LEVEL fight that they couldn’t win? Long wait times, frustrated users, and complex refund issues can damage yo… Read More

Speech analytics has been the talk of the town lately, with almost every industry adopting AI-powered tools to enhance growth and efficiency across their operations. One of the fastest-growi… Read More

It feels like just yesterday when managing our finances meant waiting in long queues at the bank, filling out endless forms, and navigating complex processes for even the simplest transactio… Read More

Many businesses hesitate to modify their sales processes, especially when they’re seeing consistent revenue. However, this caution can sometimes blind sales leaders to valuable opportu… Read More

You’ve probably heard this phrase, “Please give me a moment to transfer your call to…” In contact centers, this statement is more than just a procedural step; it rep… Read More

As customer expectations evolve, modern call centers face the dual challenge of adapting to a remote workforce while keeping up with unpredictable shifts in customer behavior. The rise and f… Read More

Leverage Mihup’s fine-tuned LLM to maximize engagement, automate key processes, and better investigate customer and agent behavior by unlocking the true intent behind every conversatio… Read More

In any business, call center agents are customers’ first point of contact when they have queries or issues. Undoubtedly, you want to leave a positive impression on your customers, and… Read More

Jeff Bezos, Founder of Amazon, once said, “It’s not the customer’s job to know what they want. It’s our job to understand them.” As a banking professional, you… Read More

The Insurance Industry is highly competitive, with companies offering similar products and services. What sets leaders apart is their ability to be driven by customer expectations and techno… Read More

The gaming industry has evolved beyond merely creating entertaining experiences; it now aims to craft immersive worlds where every player interaction is crucial. In this competitive landscap… Read More

Introduction Effective debt collection is a crucial yet often daunting aspect of maintaining the financial stability of any business. For both businesses and individuals, navigating the comp… Read More

Imagine a healthcare experience where your needs are anticipated, your care is personalized, and your journey from diagnosis to recovery is seamless. This is the future of AI in healthcare… Read More

“This call may be monitored or recorded for quality assurance”, Chances are, you’ve heard this phrase at the start of a call with customer service. Many people feel a bit u… Read More

In India, where the saying “Customer is God” reigns supreme, contact centers understand the importance of keeping customers happy. They know every interaction holds the power to… Read More

In the heart of a dense, unexplored jungle, a group of explorers searches for an ancient, legendary city of gold. They rely on hearsay and incomplete maps, facing countless dead ends and obs… Read More

In today’s customer-focused world,  happy customers are key to success. This is where contact center quality assurance (QA) comes in. It’s a comprehensive strategy that uses… Read More

Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better Investigate Customer and Agent Behavior by Unlocking the True Intent Behind Every Conversatio… Read More

Future Trends of Generative AI In Banking Generative AI has brought a new wave in the banking industry as financial institutions are using this technology to help them chat with customers mo… Read More

Today, your company might have received vast amounts of structured and unstructured text through customer interactions. This data can come from call center transcripts, surveys, customer rev… Read More

In today’s data-driven world, businesses are reliant on customer interactions for strategic decision-making to increase growth. Meanwhile, customers demand honesty and transparency reg… Read More

Are you sure you are not missing out on valuable customer insights? In today’s digitally competitive era, understanding your customers is more crucial than ever. But with so many conve… Read More

If you wish to enhance your customer experience, then integrating speech analytics into your call center is the best option. Why? Well, Artificial Intelligence (AI) has already made its way… Read More

In this dynamic world, where our lives seem to be intertwined with screens and gadgets, one can’t help but wonder: what if AI was our best friend? A new world where anything we wear ca… Read More

Have you ever wondered how seamlessly technology has integrated into our daily lives? From managing our day-to-day schedules to controlling our smart homes, voice recognition technology has… Read More

Artificial intelligence (AI) is driving a revolution in the automotive industry, transforming how we interact with our vehicles. From enhancing safety to improving convenience, AI is making… Read More

In today’s fast-paced business landscape, contact centers serve as the frontline of customer interaction. They play a pivotal role in shaping customer perceptions and driving brand loy… Read More

The Indian lending industry is experiencing explosive growth, but maintaining a balance between efficient sales, optimal collections, and exceptional customer care remains a challenge Read More

In an era where customer experience is paramount, call centers play a crucial role in shaping brand perception. Yet, traditional call center models are often fraught with inefficiencies, hig… Read More

In today’s world of fast-paced living, our cars offer a sanctuary of personal space. Voice assistants and AI voice recognition are now taking this sanctuary to the next level, transfor… Read More

In today's dynamic landscape, the hospitality and travel industries are witnessing a profound evolution, largely propelled by technological advancements. Among these innovations, AI-powered… Read More

In an insightful conversation we had with Biplab Chakraborty, Co-founder of Mihup.ai, the narrative of an enterprise that began its journey in 2016 unfolds, revealing a tale of innovation, a… Read More

Are you struggling to get valuable insights hidden within your customer interactions? Do you feel like your contact center has the potential to be a growth center for your business but you d… Read More

Healthcare is changing rapidly, and technology is playing a big part! One exciting area is Conversational Intelligence, especially a tool called Speech Analytics. It’s changing the way… Read More

The use of AI in analyzing speech has become a significant tool in enhancing agent performance in various industries. AI-powered speech analytics provides valuable insights into customer int… Read More

he future of call center quality assurance was unveiled at our recent webinar, “Unlocking Smart Audits: How AI is Digitizing QA.” We’re bummed you couldn’t join us li… Read More

For the BPO industry, efficiency is as important as Customer experience. BPOs handle various tasks, from customer support to data entry, and ensuring prompt responses is crucial for maintain… Read More