2022-12-23 07:00
A POS – or Point of Sale – system is an essential part of your business that allows you to easily manage it and record important information dig… Read More
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Everything about Point-of-sale system and the related topics, including retails, food and beverage, minimart, and government grants.
2022-12-21 08:22
Looking for good vegan restaurants here in Singapore can be an extremely daunting task for most. The process alone can send one spiralling downward in a hun… Read More
2022-12-16 07:00
As the saying goes, “Your most unhappy customers are your greatest source of learning”. No matter how successful or well your business is doing… Read More
2022-12-14 07:00
Tired, stressed, sore? Whether you sit at a desk all day or are constantly on the go, the hustle and bustle of Singapore’s busy lifestyle can someti… Read More
2022-12-09 07:00
Imagine you walk into a restaurant and you’re faced with a screen. It’s a self-ordering kiosk. There, you can scroll through attractive images o… Read More
2022-12-07 07:00
It’s nearly the end of 2022! Are you looking forward to the new year? I sure am! It’s a brand new year to have fun, experience new things and… Read More
2022-12-02 07:00
While e-commerce is rising with our increasingly tech savvy methods of shopping, brick-and-mortar shops are still where a majority of people want to shop… Read More
2022-11-30 07:00
Singapore is a shopper’s paradise, there’s no doubt about that. With over 170 malls dotted all over the island, people spend a lot of time ind… Read More
2022-11-25 07:00
Picture this, it’s peak hour and your shop is packed with long, snaking lines of people. All of a sudden, your POS system stops working and you have n… Read More
2022-11-23 12:54
To access the configuration page of a particular supplier, search for the supplier to be configured and click on the name of the supplier.
Users will be directed to the Supplier Overvi… Read More
2022-11-23 12:50
To bulk import a list of suppliers, access Suppliers main page and click on Bulk Import.
1 To download the suppliers import template, click on the Suppliers import template.
2 Open u… Read More
2022-11-23 12:40
To add a new supplier, access Suppliers main page and click on New Supplier. A window will be shown, fields marked with * are mandatory fields which should not be left blank.
1. Supp… Read More
2022-11-23 09:38
1. New Supplier
Allow users to create a new supplier in the backend portal. For more information, see Creating New Supplier.
2. Bulk Import
Enable users to create multiple suppliers… Read More
2022-11-23 07:00
Who doesn’t love Thailand? From delicious food and amazing culture to stunningly beautiful landscapes, Thailand is one of those places that Singapor… Read More
2022-11-18 07:00
The average attention span in 2015 was said to be 8.25 seconds (Wyzowl), that’s even shorter than a goldfish! And I’m betting that it’s… Read More
2022-11-18 04:22
Users can export any pending/processing/completed delivery order as a pdf file. Canceled delivery orders cannot be exported.
Step
Description… Read More
2022-11-18 04:18
This subsection provides a reference image to a canceled Delivery Order. There are no features or actions that can be performed on a canceled Delivery Order… Read More
2022-11-18 04:09
This subsection elaborates the features and actions of a delivery order in Completed status.
No
Functions/Actions
Description
1
Export… Read More
2022-11-11 07:00
The point of a POS system is to ease business processes. For those of you who are not in the know, POS stands for Point of Sale and is the modern hub wher… Read More
2022-11-09 07:00
It’s time to get outdoors and hit the roads! Whether you’re leisurely coasting along, taking a tour of Singapore’s amazing sights or tac… Read More
2022-11-08 14:06
As a continuation to Serial Number Products, this section will guide users through on how to add serial numbers/ IMEI to serial number products.
1. Users can click on Add Serial Number… Read More
2022-11-08 13:59
This feature provides users the convenience of recording inventory which requires tracking by Serial Number /IMEI. Refer to Serial Number Products for details on creating a serial numbe… Read More
2022-11-08 13:43
Users can retrieve information of a purchase order made previously by clicking on the order number.
Users will be then directed to the Purchase Order Details page.
1. Print Label
A la… Read More
2022-11-04 07:00
With the abundance of F&B options available, people no longer have a lack of choices when it comes to dining out. And with that competition comes not… Read More
2022-11-02 07:00
A child’s early years are crucial for developing a sturdy foundation for their future. They need careful guidance, teaching and exposure to stimuli… Read More
2022-11-01 02:04
Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat Read More
2022-10-29 08:30
2022-10-28 07:37
This section guides users through completing purchase orders when goods are received from suppliers.
1. When goods are being delivered, users should search for the order on the Purchas… Read More
2022-10-28 07:06
1. To initiate a purchase order, at the Purchase Order page, click on New Purchase Order.
2. Insert Order Number and Order Reference.
💡 Order Number is auto-filled with incre… Read More
2022-10-28 07:00
A cloud-based Point of Sale system operates and syncs your data on a cloud server. This robust technology has revolutionised the way businesses manage the… Read More
2022-10-28 06:52
Purchase Orders feature provides users the convenience of recording all purchases and returns made with suppliers in BACKEND PORTAL. Using this feature, users can easily retrieve all re… Read More
2022-10-28 06:46
Users can retrieve information of a stock transfer made previously by clicking the reference number of the transfer. Based on the status of the transfers, users can toggle through the s… Read More
2022-10-21 07:00
Sales. Something that is constantly on the minds of every retailer and salesperson. How can you increase customer foot traffic, sales and consequently, re… Read More
2022-10-19 07:00
What’s a better way to while away an afternoon than having high tea? Indulge in luxury, embrace the posh lifestyle for a day, and savour gorgeously… Read More
2022-10-17 03:43
Once users click on the staff name, users are able to see the time and date of orders being cleared / items being removed etc.
1. Date & Outlet Filter
Allow users to filter the… Read More
2022-10-17 03:19
The Order Audit function has further enhanced the security of user’s operations and vastly reduced the possibility of fraud at user’s end, especially for larger businesses w… Read More
2022-10-14 07:00
With the transition from cash to card-based or digital transactions, it’s essential for payment solutions to advance. And with digitalisation being… Read More
2022-10-12 07:00
Nothing says more about you than your socks so why not explore what a top-notch sock shop in Singapore can offer you? A good pair of socks can pull a whol… Read More
2022-10-07 07:00
Brand loyalty plays a crucial role in customer retention, and so creating a community of like-minded people who are loyal to your business shouldn’t… Read More
2022-10-07 06:30
Error messages shown while importing products list via csv file :
1. [Error] Content is invalid: Row #3: SKU is duplicated with SKU in row #2
↳ This error shows that there… Read More
2022-10-07 05:45
Before proceeding further, users shall ensure that there are multiple outlets created in their backend portal. If created, users can refer to the following steps for transferring stocks… Read More
2022-10-07 05:28
Users can perform stock transfers between different outlets. Therefore, this section will only be applicable to users who have multiple outlets registered in the backend portal.
To acce… Read More
2022-10-07 02:34
2022-10-05 07:00
Few things are as therapeutic as pottery so get in touch with your creative mind with some classes. While it takes a lot of skill, time and effort to lear… Read More
2022-10-04 01:23
This subsection explains to users the stock take function. It enables users to record every stock-take performed. To access the Inventory Stock Take, under Inventory, click on the Stock… Read More
2022-10-04 01:23
This subsection explains to users the stock take function. It enables users to record every stock-take performed. To access the Inventory Stock Take, under Inventory, click on the Stock… Read More
2022-10-03 05:40
1. To initiate a stock in, at the Inventory Stock In Page, click on New Stock-in.
2. Users will be directed to the New Stock-in page. Here, users should first enter a reference number… Read More
2022-10-03 05:31
This feature enables users to record every stock-in performed on Backend Portal. Every stock in will be recorded and queued into the backend based on the basis of First-in-First-out.
To… Read More
2022-10-03 05:10
Users can check stock levels, configure stocks and its related information in the Backend Portal.
1. Filter and Search
Allows users to filter and search for products based on Produc… Read More
2022-10-03 05:05
This section provides a detailed description and step-by-step guide for users on managing product inventory and suppliers in the backend portal.
From the Features Panel, click on Invent… Read More
2022-09-30 07:00
Data: The Future of Digitalisation
The digital revolution is upon us and data seems to be the way of the future. With Singapore’s… Read More
2022-09-30 03:02
Clicking on the Order Number, users will be directed to a new page where Order Details and Transaction Timeline can be seen. Users are able to:
● Export sales invoice to PDF forma… Read More
2022-09-28 07:26
It’s almost time for Deepavali (or Diwali) – 24 October 2022 – and we’re getting ready. So get your beautiful sarees out, colourfu… Read More
2022-09-16 07:00
The 5Ps of marketing – Product, People, Place, Price and Promotion – are somewhat controllable areas of decision making that are essential for… Read More
2022-09-14 07:00
Boo! It’s that time of year again where you can dress up as anything and anyone you want to. Of course, cosplay and themed parties are always the bo… Read More
2022-09-09 07:00
A live shopping session is much more than just a sales pitch or even a video. There is no editing and if people aren’t entertained or find value in… Read More
2022-09-07 09:39
Below are the list of common error messages during bulk import process.
Linked Product can not be composite product!
How to rectify: Users should not assign a composite product to ano… Read More
2022-09-07 06:49
The section below explains the usage of each promotion reward option.
6a. Pay a fixed package price
Price Required: The selling price for the promotional items when quantity require… Read More
2022-09-07 03:22
Kitchen Printing Products are products which are required to be sent to the kitchen / bar for preparations.
Before assigning kitchen printing products to a particular kitchen printer, u… Read More
2022-09-07 03:07
Prior to creating a kitchen printer in Backend Portal, users must ensure that the printer driver had been installed into the frontend POS Terminal.
💡 To check whether printer dr… Read More
2022-09-07 02:57
This kitchen setup is essential to ensure coherent transition of user’s business operations from ordering at the frontend POS to printing kitchen chit in the kitchen and serving f… Read More
2022-09-07 02:39
This section will guide users on editing user group access permissions on the FRONTEND POS.
💡Staff access permissions on the POS can only be configured from the Backend Portal… Read More
2022-09-07 02:32
Users will be able to edit user group access permissions on the Backend Portal.
1. Edit Group
Allow users to edit the group name and description.
2. Feature / Functions List
List of… Read More
2022-09-06 07:00
Are you someone who LOVES mooncakes but just don’t have the time to visit one of those overly crowded mooncake fairs or atrium sales for your mooncake… Read More
2022-09-06 03:28
In this section, users will be guided on configuring access permissions and restrictions of user groups. This configuration will be applied to all staff allocated in the particular grou… Read More
2022-09-06 03:13
In this subsection, users will be guided on managing user/staff access groups. Permissions for both Backend Portal and FRONTEND POS can be configured.
To access users Groups main page… Read More
2022-09-06 03:08
1. User/ Staff Access Group
Shows the staff’s access group.
2. Feature / Functions List
List of Functions and Feature available on Backend Portal
● ➕ – Expan… Read More
2022-09-06 02:58
This subsection will guide users on editing staff permissions on the Backend Portal.
1. User/ Staff Access Group
Shows the staff’s access group.
2. Feature / Functions List… Read More
2022-09-06 02:36
This section will guide users on managing and configuring staff accesses. From users/ Staff Management main page, click on a particular staff name, users will be directed to the Staff C… Read More
2022-09-06 02:24
This section provides a step-by-step guide on how to create a new staff access and assign staff access to a particular outlet.
1. At the Staff Management page, click on New User.
2… Read More
2022-09-06 02:17
This section guides users to create and manage staff access to the Backend Portal and the FRONTEND POS.
To access users main page, from the Feature Panel, under Setup, click on Users. H… Read More
2022-09-06 02:05
1. First, users need to create a product tax type. Refer to Creating a New Tax Rule and Assigning to Products.
2. Initially, the default tax type will be No Tax. To edit the default ta… Read More
2022-09-05 15:54
1. Click on New Product Tax Type.
2. The following window will be shown, fill in the fields accordingly
● Tax Name
● Tax Description
● ☑️ Tax inclusive… Read More
2022-09-05 15:52
This section is particularly useful for users’ whose businesses are tax-registered. Tax Rules allows products and services to be sold at a price associated with taxes.
To access t… Read More
2022-09-05 08:07
Upon clicking on New Payment Method, this window will be displayed.
1. Payment Method Name
Enter the Name of the Payment Method.
2. Payment Method Strategy
Select the payment strat… Read More
2022-09-05 08:06
Users will be guided through the different payment types supported by EPOS Systems, there are different payment strategies which allows users to directly integrate with external payment… Read More
2022-09-05 07:54
After tables are created, at the Table Management page, users are able to print the QR codes which is essential for users’ Web Ordering App. See below.
1. Print All QR Codes
Cl… Read More
2022-09-05 07:49
1. At the Table Management page, Click on the Edit button.
Users will then be directed to the Editing Areas page.
2. For an area to be created, users are required to fill in the follow… Read More
2022-09-05 07:25
Under the Configuration tab, click on Table Management. This feature is only available to users from the F&B industry.
Users will be directed to the Table Management page to arran… Read More
2022-09-05 03:14
2022-09-05 03:03
Under the Configuration tab, click on Payment Option. This will direct users to the Payment Options page to add and remove payment options.
💡 Users are required to create a paym… Read More
2022-09-05 02:37
a. Invoice Logo
Allow users to enter the invoice logo.
b. Invoice title
Allow users to enter the invoice title.
c. Outlet Name
Will be pre-filled with Outlet Name, users can edit… Read More
2022-09-05 02:17
a. Receipt Logo
Allow users to upload the receipt logo. This logo will also be displayed on the 10” or 15” second displays.
b. Outlet Name
Will be pre-filled with Outle… Read More
2022-09-02 07:24
Under the Configuration tab, click on Receipt Template. This will direct users to the Receipt Template page to edit and update the receipt and invoice templates.
1. Edit POS Receipt… Read More
2022-09-02 07:16
Under the Configuration tab, click on Customer Display. Users will be directed to this page where users can update the text to be shown on the customer-facing VFD display.
1. Custome… Read More
2022-09-02 07:06
Under the Configuration tab, click on Manage Devices. This will direct users to the Devices page which allows users to edit device information.
1. Device List
Shows the list of devi… Read More
2022-09-02 07:00
57% of fraud cases are employee-related and 22% of small business owners claim that employees have stolen from them. Yet less than 30% of businesses have… Read More
2022-09-02 06:55
Access Token
Under the Permissions tab, click on Access Token. This will direct users to the page where users can configure the access tokens registered in the Backend Portal.
1. Li… Read More
2022-09-01 09:55
To access the Outlet Management page, click on the Outlet which users would like to manage.
Accessing the Outlet Management, by default, users will be directed to the Overview page… Read More
2022-09-01 09:46
To create a new Outlet, access the Outlet & Register main page and click New Outlet.
This window will be displayed and fields marked with * are mandatory.
1. Outlet Name
Enter the… Read More
2022-09-01 09:40
This section guides users on the configurations and settings to set up users’ outlets and registers.
1. New Outlet
Allow users to create a new outlet in the Backend Portal. See… Read More
2022-09-01 09:19
This section describes the General configuration for users’ Backend Portal.
Info Tab
1. Backend Creation
Shows the date when users’ Backend Portal was created.
2. Name
S… Read More
2022-09-01 09:19
This section describes the General configuration for users’ Backend Portal.
Info Tab
1. Backend Creation
Shows the date when users’ Backend Portal was created.
2. Name
S… Read More
2022-08-31 07:00
Is your business still printing thousands of flyers and pamphlets in hopes of drawing in new customers? While most business owners recognise the need to g… Read More
2022-08-26 07:00
Have you ever bought anything online? Scrolling through an eCommerce website, adding items to your cart and checking out is very convenient, but gets dreary… Read More
2022-08-24 09:40
The session report is usually used to keep track of every session logged in from all terminals. There will also be the count of cash drawers which were opened manually Read More
2022-08-24 09:37
In the shift details, users are able to retrieve information such as
● Start & end date/time of the shift
● Staff who started and ended the shift
● Number of times… Read More
2022-08-24 09:14
Users should always practice proper shift management in order to maintain a reliable Shift Report. Typically, users can utilize the Shifts Report to:
● Retrieve opening and closin… Read More
2022-08-24 09:08
The tax report will only be useful if a business is tax-registered. In order to set up the correct tax type, users should refer to Tax Rules for more information. The typical usage of a… Read More
2022-08-24 09:06
Common usage of customer reports is to enhance users’ customer management. Typically, the customer report can be used to:
● Identity the top spending customer
● Identi… Read More
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