Worlds only dedicated blog about Interactive Voice Response ( IVR ) system regularly updated about IVR World! It blogs about latest trends in IVR Technology, News, Service, Cloud Telephony
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After advent of mobile phones, SMS was the preferred way of reminder service for anything , may be flight schedule, bank EMI payment, loan or insurance payment reminder, school fees or anyth… Read More
I have not been blogging about IVR ( Interactive Response System) for almost five years now. Recently, I have taken up an consultancy work on “Clout Telephony” project, so I was… Read More
Speaker recognition has been in speculation and we had bloggged about Speaker Recognition in 2010 how it could help IVR industry and finally Aculab, a global provider of API-driven advanced… Read More
COVID19, the pandemic of 2020 has locked down more than half of the world crippling economies of many countries! With more than 2.4 million infections and more than 170 thousand death worldw… Read More
The most widely used Cloud Telephony Service in the world is Outbound Voice Call, also known as Bulk Voice Calling, Reminder Service etc. The operation remains same while its used with many… Read More
What are Pesky Calls?
Pesky calls are those which come to your phone uninvited and try to sell you some products which you may or may not want. These kind of calls could be useful to people… Read More
Registering and disposal of public grievances in a democratic welfare state should be top priority for any elected government. It may not be possible to monitor all public services by the st… Read More
March 30, 2016 OpenVox Communication Co.,Ltd, a global leading provider of the best cost effective VoIP gateways and Asterisk® solutions, has announced today to release a brand new serie… Read More
Analog IVR can be defined as those IVR which uses Aanlog CTI boards and analog telephone lines while Digital IVR can be defined as those IVR which uses digital CTI Board and uses PRI/BRI lin… Read More
VoxeBone, a major VOIP Service providers in the world, has launched Vox800 service in India on 13th Nov 2015. VoxBone will provide India specific toll free number starting with 000800 number… Read More
I keep getting queries about “Number masking” while making outbound calls. I find many people have confusion/questions about definition of number masking, caller id etc. So I tho… Read More
Continuing with How to Start Cloud Telephony Business in India from last post where I posted about difficulties in promoting voice services, I would like to add in this part II how one… Read More
Almost all telecom operators in India provide toll free numbers in India. Also, all private operators except BSNL( Bharat Sanchar Nigam Limited) and MTNL ( Mahanagar Telephone Nigam Limited)… Read More
I think this is a topic that many people seem to be asking each other or in Google search. I also get many inquiries, emails about the same. So I thought, I would post what I think about sta… Read More
One business process which is likely continue in near future is, alerting a customer about change of any status in her lodged task or availed services. For example, the lodged task could be… Read More
In this age of much hyped cloud IVR, there are still some users who still use on premise Interactive voice response system on analog telephone lines. In one typical and unpredictable problem… Read More
Call Hunting is a smart feature which are available in many high end PBXes. Call Hunting feature is mostly known as Line Hunting in PBX world which is a normally a group number. There is one… Read More
Now a days, I keep getting news about starting cloud telephony service providers in almost all cities in India. This phenomena or mushrooming of Cloud Telephony Service reminds me of good ol… Read More
Unseasonal rains destroys crops as well as it may delay some crops which in turn cause rise in prices int he market. With global climate changes, the occurrence of unseasonal rains have beco… Read More
Normally, every IVR has menus to guide a caller through its options to get required information or browse through to reach a human agent. These menus are normally short, specific to caller r… Read More
There are some IVR application which can be really large, catering to millions of daily callers. For example, any utility service like Gas Cylinder Booking System, Customer Care for national… Read More
Online free Classified Websites allow anyone to post free advertisement to sell their goods, both old or new, services. OLX.IN is example of such website which is a free online platform of c… Read More
To the average layman the long odds nature of most business venture may look like bad risk reward calculus, but to the CEO of successful business undertaking, it eventually comes down to mak… Read More
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