2024-04-23 02:45
Background
A leading digital money platform specializing in cryptocurrency partnered with SSG (Support Services Group) in February 2018, the year of the Great Crypto Crash. The client cho… Read More
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BPO in the Philippines that offers best English Speaking Customer Service, technical support, online tutorial, sales and marketing, and lead generation.
2024-04-22 22:24
Here at Support Services Group (SSG), we’re passionate about empowering our team members to achieve their career goals. We’re more than just a BPO company; we’re an award-w… Read More
2024-04-19 16:36
Background
In 2021, a US-based credit reporting company was searching for a BPO, after facing a surge in subscriber sign-ups. They chose SSG (Support Services Group) Mexico in Hermosillo… Read More
2024-04-17 19:49
2024-04-15 20:39
Waco, Texas – April 15, 2024 – The ability to deliver consistent quality is what sets Support Services Group apart from other Business Process Outsourcing (BPO) companies. … Read More
2024-04-12 19:32
In the BPO world, delivering high-quality service is crucial for customer satisfaction. QA managers in call centers play a vital role in ensuring that every interaction meets or exceeds cust… Read More
2024-04-11 17:47
In the online retail sector, there are a lot of moving parts. A retail business owner needs to be a multitasker of sorts to make sure the company not only survives but thrives. The most impo… Read More
2024-04-09 17:20
In 2018, a leading company in home cleaning solutions embarked on a mission to elevate customer support for its premium vacuums in the US. We were thrilled to be chosen as their partner for… Read More
2024-04-09 17:15
At Support Services Group, we understand the power of exceptional customer service in today’s competitive landscape. This case study explores our successful partnership with a leading… Read More
2024-03-11 21:01
5 Essential Skills You Need as a BPO Agent: A Pathway to Career Growth and Personal Development
In today’s dynamic business landscape, business process outsourcing (BPO) has b… Read More
2024-03-11 19:21
Fraud. It’s a constant thorn on the side of businesses of all sizes. From fake accounts and stolen credit cards to account takeovers and phishing scams, fraudulent activity can cost co… Read More
2024-03-08 21:19
Circumstance
By May of 2023, travelers were booking 20% more trips than the same month the previous year. SSG’s operations team noticed agents were feeling overwhelmed with the upti… Read More
2024-03-01 21:26
When navigating the ever-changing landscape of modern commerce, the bedrock of successful businesses lies in the art of seamless and secure payment processing. With transactions experiencing… Read More
2024-02-26 18:42
The world is changing, and the workplace is no exception. The rise of technology is driving a wave of digital transformation, pushing businesses to adapt and evolve to stay competitive. But… Read More
2024-02-20 21:13
Investing in exceptional customer service is an investment in your brand’s future. But where do you begin?
In today’s competitive landscape, exceptional customer service… Read More
2024-02-05 14:00
Balancing Work and Study: Tips for Success
Within our team at SSG, we have individuals who joined the company and brought with them their passion and determination to excel both academica… Read More
2024-01-02 15:06
Innovation that keeps SSG on the leading edge of BPO technology offerings is the goal for SSG
WACO, Texas, Jan. 1, 2024 – Rick Owens, a 20-year-veteran of the contact… Read More
2023-11-27 20:40
As the holiday season approaches and retailers gear up for orders, efficient logistics becomes more crucial. The ability to seamlessly fulfill orders, manage inventory, and ensure timely del… Read More
2023-11-13 20:12
In today’s fast-paced and highly competitive business world, many companies are turning to Business Process Outsourcing (BPO) as a strategy for success. BPO involves partnering with a… Read More
2023-10-30 20:41
Brand Growth
In today’s competitive marketplace, customer excellence is essential for businesses of all sizes and industries. By delivering exceptional service at every touchpoint o… Read More
2023-10-30 20:41
In today’s competitive marketplace, customer excellence is essential for businesses of all sizes and industries. By delivering exceptional service at every… Read More
2023-10-13 21:23
For those who haven’t noticed, brands are turning to business process outsourcers for a wide range of functions these days. Just 20 years ago, the prevailing wisdom was to handle all c… Read More
2023-10-10 17:54
By Larry Ruehlen – Customer Care is about helping people. When done right, interactions build brand loyalty and help grow market share. But getting it wrong can have dire consequences… Read More
2023-10-09 17:17
Background
Crate & Barrel, with over 100 stores and franchise partners in 9 countries, was looking to build brand loyalty by providing excellent customer experience when it partner… Read More
2023-08-10 20:25
Leadership is a dynamic and ever-evolving journey that demands constant self-improvement. As a boss, your role is not just about delegating tasks and overseeing operations; it is also about… Read More
2023-08-03 19:15
Unlocking the doors to a successful career requires more than just a résumé filled with technical prowess. In today’s hyperconnected and rapidly changing job market, empl… Read More
2023-07-27 20:55
Effective collaboration is the backbone of success. Meetings provide a platform for individuals to come together, share insights, make decisions, and collectively propel projects forward. Ye… Read More
2023-07-19 19:58
In today’s fast-paced and competitive work environment, cultivating a culture of gratitude has become more important than ever. Gratitude goes beyond the mere exchange of pleasantries;… Read More
2023-07-14 17:25
What is a personal brand? While one might think that it is akin to self-promotion, this is actually a gross oversimplification. While self-promotion is nothing more than publicizing accompli… Read More
2023-07-06 19:31
We live in a world where time is a precious resource, yet it often feels like there’s never enough of it. We all have the same 24 hours daily, but why do some people accomplish so much… Read More
2023-06-30 19:02
The benefits of networking for career advancement cannot be overstated enough. Indeed, the advantages of networking is somewhat even underrated, considering that it creates for the career pr… Read More
2023-06-23 18:37
In today’s diverse and rapidly evolving business landscape, fostering an inclusive workplace has become imperative for organizations of all sizes. An inclusive workplace is where indiv… Read More
2023-06-16 16:23
The LGBTQ+ community faces unique challenges in the workplace. In today’s diverse and evolving world, we must create inclusive spaces where individuals of all sexual orientations and g… Read More
2023-06-09 19:18
If you feel like you’ve been stuck in a rut in your current career and are strongly considering a change, you’re not alone. Many workers – both recent college graduates and… Read More
2023-06-02 21:16
When considering strategies for improving communication in the workplace, it pays to focus on that specific word — communication. Improving your communication skills helps you and your… Read More
2023-05-26 17:04
Motherhood is a transformative journey that profoundly shapes a woman’s life. Beyond its impact on the individual, motherhood also brings unique perspectives and skills that can signif… Read More
2023-05-19 18:51
Mothers have unique skills that get overlooked in the workplace. While many of these skills are apparent, such as multitasking and handling difficult situations, they have many more skills… Read More
2023-05-19 18:23
Mothers have unique skills that get overlooked in the workplace. While many of these skills are apparent, such as multitasking and handling difficult situations, they have many more skills… Read More
2023-05-12 15:50
Becoming a mother is one of the most transformative experiences in a woman’s life. Along with the joy of motherhood, it also brings unique challenges, especially for working moms. Bala… Read More
2023-05-04 01:39
Being a working mom is not as easy as you think. One minute you are driving your children to school, the next thing you know, you’re on your way to your big presentation. You might see… Read More
2023-04-26 18:37
Stress is an unavoidable part of life and can take a toll on your physical and mental health. Stress can also interfere with career advancement and its importance, if it needs to be adequate… Read More
2023-04-21 16:38
And we meet again, Monday. For most people, the first day back to work can be the most challenging day of the week, making you lose motivation. The idea of going back to hustle and facing an… Read More
2023-04-21 16:38
Monday Motivation
And we meet again, Monday. For most people, the first day back to work can be the most challenging day of the week, making you lose motivation. The idea of going back to… Read More
2023-04-21 15:39
Please wait while flipbook is loading. For more related info, FAQs and issues please refer to DearFlip WordPress Flipbook Plugin Help documentation Read More
2023-04-21 15:39
Please wait while flipbook is loading. For more related info, FAQs and issues please refer to DearFlip WordPress Flipbook Plugin Help documentation Read More
2023-04-19 15:54
When creating a successful career, having a relaxed work atmosphere can be a significant factor in your performance. A comfortable work atmosphere can reduce stress, increase productivity, a… Read More
2023-04-07 04:03
How to Overcome Stress. Stress and anxiety are common experiences for most people, especially professionals. In fact, according to research, about one-third of people around the world report… Read More
2023-04-02 14:55
Women in The Workplace
Gender equity in the workplace is an essential issue that all employers should take seriously. As an employer, you have a role in creating an environment of equalit… Read More
2023-03-24 12:59
Career Risks
Usually, when you think of risks, the first thing that comes into your mind can be something dangerous or reckless. Most of the time, we focus on the potential negative conse… Read More
2023-03-20 01:32
Women in Leadership
In today’s society, women are taking on leadership roles in business, politics, and other fields more than ever. Women have always been capable of leading but ha… Read More
2023-03-10 23:29
Benefits of Mentorship
One of the best ways to improve leadership in the workplace is through mentorship. Employees are not the only ones who are learning, but also leaders through the ex… Read More
2023-02-17 23:08
BPO Company. Job hunting can be difficult, especially with all the job interviews you have to attend. When applying to Business Process Outsourcing (BPO) companies, they usually conduct seve… Read More
2023-02-13 21:41
Working as an IT-BPO Agent is both thrilling and rewarding. IT-BPO stands for Information Technology Business Process Outsourcing, which is outsourcing business activities and strategies to… Read More
2023-02-03 20:34
Call Center Industry. The business process outsourcing (BPO) industry has been around for many years. The BPO then evolved to call centers to advance business solutions. Since then, it… Read More
2023-02-02 15:19
Las Vegas, NEVADA, March 3, 2023 – Support Services Group received multiple awards and a Grand Stevie Award at the 2023 Stevie Awards for Sales & Customer Service. This accomplishm… Read More
2023-01-16 13:36
The BPO industry is more complex than some may think. It comes with different opportunities and many career paths; however, not all are equally rewarding or satisfying. Like all industries… Read More
2023-01-06 13:21
Joining a New Company
There is always a sense of excitement when venturing into a new company. Whether this will be your first office job or you have taken another wonderful opportunity i… Read More
2022-12-31 13:11
We are constantly looking forward to achieving success in life and career. The life and job you choose to pursue are integral to your identity and it also directly relates to how successful… Read More
2022-12-16 22:44
Working Professionally
When the word “job” comes to mind, it doesn’t normally mean fun or enjoyable. Dealing with work can usually stress you out, and learning to find t… Read More
2022-12-12 22:34
You got the job! The hard part is over. Now it’s time to decide, will you accept the job offer or not? Due to the weak economic climate we are experiencing, candidates are left with fe… Read More
2022-12-02 22:25
Positivity in the workplace
When it comes to seeking a workplace to kick-start your career, one of the factors on your list is to ensure that the environment emanates positivity—tha… Read More
2022-11-28 15:53
How to Remain Motivated. Have you ever felt that you can’t find the motivation or stay motivated long enough? Staying motivated while the busy season is only sometimes a walk in the pa… Read More
2022-11-18 15:16
Humble at Work
Maybe you just got promoted or you were recently praised for a great work you did. It’s your turn in the spotlight at work and everyone is recognizing your skills. Wh… Read More
2022-11-10 14:54
Rules of Career Success
Success is about timing, making the right decisions, and being prepared for challenges. In the same sense, you should have main aims and observe how far you have c… Read More
2022-11-03 01:28
The need for work-life balance is more important than ever. We’re growing increasingly more connected through technology, given the unpredictable change to the work-from-home modality… Read More
2022-07-15 22:54
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2022-07-08 09:59
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2022-07-01 09:56
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2022-06-23 09:52
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2022-06-16 09:51
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2022-06-09 09:37
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2022-06-06 00:50
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2022-05-27 08:27
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2022-03-18 03:17
Waco, TEXAS, March 17, 2022 – Support Services Group was awarded a Grand Stevie Award in the 16th annual Stevie Awards for Sales & Customer Service today. Ov… Read More
2022-03-11 07:00
Support Services Group will be in attendance on the PDMI East at Eden Roc Miami Beach home on Marc… Read More
2022-03-07 07:00
WACO, TEXAS – Support Services Group (SSG), a privately held global Outsource Contact Center company, has promoted Marcy Payne to Global President/COO.
“Marcy is an i… Read More
2022-03-01 01:00
Waco, TEXAS, March 1, 2022 – Support Services Group’s commitment to excellence was recognized with 13 Stevie Awards today, March 1, 2022.
“Our… Read More
2021-09-17 06:46
HUNGARY, September 9, 2021 – Support Services Group has been awarded 2020 Business Services Investor of the Year by the Hungarian Investment Promotion Agency (HIPA).
The… Read More
2021-08-19 11:30
WACO, TEXAS — With demand for premium international Customer Experience options on the rise, Support Services Group (SSG) has expanded into Jamaica and Canada throu… Read More
2021-03-29 08:58
Circumstance
When Covid-19 forced retail stores to close all around the country, contact volume at this fabric and craft online store increased some 400% i… Read More
2021-03-29 08:42
Circumstance
Support Services Group began a partnership with a leading home electronics company in 2019, providing tech support, order support and customer care… Read More
2021-03-29 08:33
International Streaming Service
Circumstance
One of the world’s most admired brands was experiencing unprecedented volume at the launch of its steami… Read More
2021-03-29 04:11
Partnership background
SSG inherited this marquee client through acquisition and the program was not running optimally. The existing team had issues with quality, clie… Read More
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