2014-06-06 04:45
TM- Wise SummaryTeam ManagerTotal PresentLate LoginRoster Not AdheredEarly LogoutAbsent48400828200238200437100500001Grand Total15190020Shift Wise AbsenteeismShiftAbsentAbsenteeism %Age0500-1… Read More
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2014-06-06 04:29
CMS IDAgents NameTeam LeaderTeam ManagerStatusShiftWFM-StatusStaff TimeCallsHardeep KumarOn Floor0500-1400P52094Pawan KumarOn Floor0500-1400P482105Meena KumariOn Floor0500-1400P448123Amit Ku… Read More
2014-06-06 04:26
0:0017010270:3017010271:00010101:30010102:00010102:30010103:00010103:30010104:00010104:30010105:001910295:301910296:001961806:301961807:00196135161201437:30196135161201438:001961352161201458… Read More
2014-06-06 04:23
Process Wise Aux Summary.ProcessOverall AUX % 0 Short Break Meal Feedback and coachinMeeting withsupervisior Referesher TrainingOutbound call… Read More
2014-06-06 04:20
DaySatSunMonTueWedThuFriSatSunMonTueWedThuFriSatSunMonTueWedThuFriSatSunMonTueWedThuFriIntervals1-Jan-002-Jan-003-Jan-004-Jan-005-Jan-006-Jan-007-Jan-008-Jan-009-Jan-0010-Jan-0011-Jan-0012-J… Read More
2014-06-05 13:13
TM- Wise SummaryTeam ManagerTotal PresentLate LoginRoster Not AdheredEarly LogoutAbsentaaaa7240010bbb625015cccc7140212dddd745037eeee296180634 Read More
2014-06-05 13:11
Today's Trend Till 0000 HrsCalls offeredCalls AnsweredCalls Ans in SL'ASL%AL%ACHT44222437403948189.73%99%145Yesterday Trend Till 0000 HrsCalls offeredCalls AnsweredCalls Ans in SL'ASL%AL%ACH… Read More
2014-06-05 13:09
DateSegmentForecastOfferedAnswered% to Forecast# of Interval FD > 115%AL%SL%Required on OfferedManpower SchedPresentDeficitReasons for Impact1-JanHar Pre48546.25462134460295%2097%79%42303… Read More
2014-06-05 13:05
Name of appraisee:Page 2Emp ID:Key Result ObjectiveMeasurement CriteriaWeightage (90%)Self-appraisal by Appraisee (should be only in the form of achievements, challenges, roadblocks etc. Sco… Read More
2014-06-05 13:04
KRO / COMPETENCY SETTING AND APPRAISAL FORMPage 1GRADE:Band-5Period for which appraisal is being done:Apr-10 to Sep 10Date:14-Oct-10Name of appraisee:Emp ID:Process / Function:Date of joinin… Read More
2014-06-02 14:13
TL-TM Conquest ScorecardCategory #CategoryModuleMeasureCalculationPointsTotal1Planning, Leadership & Culture1.1 VIGs and Values# of VIGs and Values deployedAtleast 3 examples1003001.2 Cu… Read More
2014-06-02 14:12
Employee CodeEmployeeNameDOJLast Appraisal ScoreProductivityScore (%)QualityScore (%)Unschduled (If Any)Absenteesim%0Praveen Kumar24-Aug-09GoodTL NameOne O One DateLast One O One DateTeam Qu… Read More
2014-06-02 14:11
FIRO-BNameDirections:1)Please place the number of the answer that best applies to you in the space at the leftof the statement. Please be as honest as you can.2)From No. 1-16, answer accordi… Read More
2014-06-02 14:11
ProcessMetric CategoryMetricsOperational DefinitionInbound VoiceEfficiency MeasuresSl(total calls offer/total call ans(in threshold time)*100) Inbound VoiceEfficiency MeasuresAltotal call of… Read More
2012-08-22 06:18
Ops Metrics Results Transaction Type KCRP Metric I/Bound Voice Cust Service EU Calls Service Level… Read More
2011-07-25 22:41
Call Center Workforce Management Competency Definition Outlines Workforce Management The purpose of this document is to provide definition around the Call Center Management Competencies… Read More
2011-07-25 22:38
No. Item Description Metric Formulae Remarks Program 1 End User Satisfaction (Client) %age in top 3 boxes On a 5 point scale, Sum of % in Top 3 boxes fo… Read More
2011-07-25 22:37
Punjab Prepaid Unit Data Source Formula % to forecast % Formula Calls offered/Calls forecasted SVL% (Split 1,4,11) % Formula (Calls answer… Read More
2011-07-25 22:35
Ops Metrics Results Transaction Type KCRP Metric I/Bound Voice Cust Service EU Calls Service Level Abandonment Rate… Read More
2006-06-07 11:16
You could put your verification ID in a comment Or, in its own meta tag Or, as one of your keywords 7.0 Shrinkage Report7.1 PurposeThe purpose is to have a documented procedu… Read More
2006-06-07 11:16
2006-06-07 11:16
Objective n Skills required for a good presentation. n Problems faced while presenting. n Do’s and Don’ts in the presentation. What is in it for you n… Read More
2006-06-07 11:16
Provide team leadership and coaching Create an environment oriented to trust, open communication, creative thinking, and cohesive team effortProvide the team with a vision of the… Read More
2006-06-07 11:16
MetricScaleTargetClient SatFor eg: on a scale of 1 -5 , 4 & 5 would be Top 2 boxes>=80% on Top Two boxesClient Dis Sat - Ontime to Respond>=90%End User Sat>=85% on top two boxes… Read More
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