2024-04-26 18:11
By PerformLine | April 26, 2024Over the past 5 years, higher education companies have faced over 40 enforcement actions related to consumer protection, resulting in massive fines totaling o… Read More
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Insights on marketing compliance, regulations, and best practices for consumer protection
2024-04-19 17:00
By Rhonda McGill | April 19, 2024COMPLY is turning 2! To celebrate, we have pulled together a compilation of some of our favorite moments from the last couple of years so that we could high… Read More
2024-04-18 14:43
By PerformLine | April 18, 2024At the end of last year, the FDIC finalized updates to its rules governing the use of the official FDIC signs and advertising statements and clarified its reg… Read More
2024-04-17 14:35
By Xavier Holland | April 17, 2024Welcome back to our Compliance Superhero Series! Every month, we highlight a compliance professional who we feel is doing excellent work and ask them about… Read More
2024-04-12 20:57
By PerformLine | April 12, 2024Starting 2024 off strong, federal and state regulators were particularly active, finalizing 17 enforcement actions against consumer finance companies, totalin… Read More
2024-04-10 15:02
By PerformLine | April 10, 2024Welcome to the PerformLine Regulatory Roundup, home of the latest news, articles, and reports from our industry, curated for you. Let’s get into it… Read More
2024-04-04 15:31
By Rhonda McGill | April 4, 2024As difficult market conditions, limited bandwidth, and stagnant budgets continue to pose challenges for compliance teams, many organizations have shifted the… Read More
2024-03-27 17:30
By PerformLine | March 27, 2024Advertising and marketing spend can be in the millions per year for organizations in the financial services space. With such a substantial and expensive inves… Read More
2024-03-27 15:02
By PerformLine | March 27, 2024Welcome to the PerformLine Regulatory Roundup, home of the latest news, articles, and reports from our industry, curated for you. Let’s get into it… Read More
2024-03-20 04:00
By PerformLine | March 20, 2024Now more than ever, it’s critical for mortgage lenders to have a social media presence in order to connect with prospective borrowers. For most people… Read More
2024-03-19 16:07
By PerformLine | March 19, 2024Based on a recent survey, the State of Marketing Compliance Report provides valuable insights into how top banks and financial services companies perceive the… Read More
2024-03-15 12:05
By Rhonda McGill | March 15, 2024Fintech Meetup provides an opportunity for the fintech industry to connect and collaborate to shape the future of fintech. PerformLine and FS Vector were bo… Read More
2024-03-14 13:22
By Xavier Holland | March 14, 2024Welcome back to our Compliance Superhero Series! Every month, we highlight a compliance professional who we feel is doing excellent work and ask them about… Read More
2024-03-13 20:00
By PerformLine | March 13, 2024Welcome to the PerformLine Regulatory Roundup, home of the latest news, articles, and reports from our industry, curated for you. Let’s get into it… Read More
2024-03-11 19:57
By John Zanzarella | March 11, 2024As banks are looking to grow and scale their fintech partnership programs more cautiously amidst increasing regulatory scrutiny, PerformLine is making the… Read More
2024-03-08 13:00
By Gianna Kennedy | March 8, 2024The dynamic between marketing and compliance teams can sometimes feel like a tightrope walk, especially for those in highly regulated industries like consum… Read More
2024-03-07 20:14
By PerformLine | March 7, 2024This week, the CFPB finalized a rule that bans excessive late fees for credit cards.
Below is a brief summary of the rule, who it impacts, and what it means… Read More
2024-03-01 13:05
By Rhonda McGill | March 1, 2024Each year, PerformLine conducts a survey of marketing compliance professionals throughout the consumer finance industry to provide insights into the current… Read More
2024-02-22 13:00
By PerformLine | February 22, 2024PerformLine reviews, monitors, and flags hundreds of thousands of marketing assets each day for potential compliance violations. Through those insights, we… Read More
2024-02-21 13:05
By Gianna Barrere | February 21, 2024Regulatory scrutiny for bank and fintech partnerships is continuing to increase. This, coupled with a challenging macroeconomic environment and an elect… Read More
2024-02-20 14:57
By Xavier Holland | February 20, 2024Welcome back to our Compliance Superhero Series! Every month, we highlight a compliance professional who we feel is doing excellent work and ask them ab… Read More
2024-02-17 16:49
By PerformLine | February 17, 2024Ensuring marketing compliance and consumer protection in today’s regulatory environment is critical for Buy Now, Pay Later lenders.
In this… Read More
2024-02-16 13:05
By Rhonda McGill | February 16, 2024There has been a shift in how regulators are approaching regulation of BaaS and fintechs. As enforcement actions continue to increase, having a well… Read More
2024-02-13 20:31
By PerformLine | February 13, 2024In the bustling metropolis of Krakenville, where skyscrapers pierced the sky and corporate offices thrived, Emily Parker and Joe Turner found themselves on… Read More
2024-02-13 16:19
By Rhonda McGill | February 13, 2024We kicked off 2024 with our first mortgage compliance roundtable of the year earlier this month, where I was joined by industry professionals at leading… Read More
2024-02-05 20:34
By PerformLine | February 5, 2024In the second half of 2023, federal and state regulators were particularly active, finalizing over 20 enforcement actions against consumer finance companies… Read More
2024-02-03 14:00
By PerformLine | February 3, 2024Marketing is a crucial aspect of any business but, for those in the consumer finance industry, it also comes with various regulations and compliance require… Read More
2024-02-02 13:05
By Rhonda McGill | February 2, 2024In today’s dynamic compliance landscape, marketing compliance remains an overlooked realm within banks and fintechs. The potential solution? Increas… Read More
2024-01-19 13:05
By Rhonda McGill | January 19, 20242024 is already shaping up to be an unprecedented year that will continue to be filled with regulatory and compliance pressures including increased rulema… Read More
2024-01-17 20:14
By Xavier Holland | January 17, 2024Welcome back to our Compliance Superhero Series! Every month, we highlight a compliance professional who we feel is doing excellent work and ask them abo… Read More
2024-01-05 13:05
By Rhonda McGill | January 5, 2024Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intens… Read More
2023-12-19 16:27
By Xavier Holland | December 19, 2023Welcome back to our Compliance Superhero Series! Every month, we highlight a compliance professional who we feel is doing excellent work and ask them ab… Read More
Episode 37: Banking On Efficiency: Unveiling The Future Of Compliance And Risk With Industry Experts
2023-12-15 13:05
By Ashley Cianci | December 15, 2023If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the second part… Read More
2023-12-13 15:00
By John Zanzarella | December 13, 2023Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with in… Read More
2023-12-01 13:05
By Ashley Cianci | December 1, 2023If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. This COMPLY Podcast episode is the first p… Read More
2023-11-27 13:38
By Rhonda McGill | November 27, 2023We just wrapped up our final mortgage compliance roundtable of the year earlier this month.
As we’re looking ahead to what’s projected to… Read More
2023-11-21 18:09
By PerformLine | November 21, 2023Regulatory scrutiny for banks is more intense than ever. Heightened oversight from regulatory bodies such as the OCC, FDIC, and CFPB makes compliance a top… Read More
2023-11-17 13:05
By Ashley Cianci | November 17, 2023This COMPLY Podcast episode is part three of a discussion between Rhonda McGill, PerformLine’s Senior Director of Client Success, and Kimberly Mont… Read More
2023-11-14 20:56
By Xavier Holland | November 14, 2023Welcome to our Compliance Superhero Series! Every month, we highlight a compliance professional who we feel is doing excellent work and ask them about t… Read More
2023-11-08 15:51
By Gianna Barrere | November 8, 2023In the high-stakes world of consumer finance, a brand’s reputation is everything. Failure to address consumer issues and complaints, misleading or… Read More
2023-11-06 15:56
By Ashley Cianci | November 6, 2023With regulators honing in on consumer protection issues amidst an increasingly complex marketing and partnership ecosystem, it can seem impossible for ban… Read More
2023-11-03 12:05
By Ashley Cianci | November 3, 2023Episode Description
This COMPLY Podcast episode is part 2 of a discussion between Rhonda McGill, PerformLine’s Senior Director of Client Success… Read More
2023-10-31 20:45
By Claire Milazzo | October 31, 2023Last week, we joined thousands of the financial sector’s leading professionals in Las Vegas for the Money20/20 USA conference.
A key theme… Read More
2023-10-23 04:00
By PerformLine | October 23, 2023A recent analysis of consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) uncovered several key trends presenting &hell…Read More
2023-10-20 13:36
By Ashley Cianci | October 20, 2023Episode Description
This COMPLY Podcast episode is part one of a discussion between Rhonda McGill, PerformLine’s Senior Director of Client Succes… Read More
2023-10-18 13:45
By Xavier Holland | October 18, 2023Welcome to our Compliance Superhero Series! Every month, we’ll highlight a compliance professional who we feel is doing excellent work and ask them… Read More
2023-10-17 13:33
By PerformLine | October 17, 2023Brand monitoring is a crucial component of marketing compliance, ensuring that a company’s brand is upheld accurately and consistently across channels… Read More
2023-10-06 12:05
By Ashley Cianci | October 6, 2023Episode Description
This week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss:
How partnerships betw… Read More
2023-09-22 12:02
By Ashley Cianci | September 22, 2023Episode Description
This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Ris… Read More
2023-09-15 15:21
By Gianna Barrere | September 15, 2023In the first half of 2023, there have already been over 100 enforcement actions taken against financial services organizations from federal, state, and… Read More
2023-09-14 15:47
By Xavier Holland | September 14, 2023Welcome to our Compliance Superhero Series! Every month, we’ll highlight a compliance professional who is doing excellent work and ask them about… Read More
2023-09-10 17:30
By PerformLine | September 10, 2023For credit card issuers, protecting your brand’s reputation is crucial—especially across a channel as widely used and powerful as social media… Read More
2023-09-09 20:30
By Sara Emil | September 9, 2023If you’re already leveraging PerformLine’s compliance solutions for some of your marketing channels, you’re on the right track.
Bu… Read More
2023-09-08 12:06
By Ashley Cianci | September 8, 2023Episode Description
In this COMPLY Podcast episode, I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of… Read More
2023-09-07 16:30
By PerformLine | September 7, 2023For credit card issuers, ensuring that your affiliate partners are promoting your brand accurately and compliantly across the web is critical. Yet, achievi… Read More
2023-09-07 13:35
By John Zanzarella | September 7, 2023Over the past couple of years, the Federal Reserve has implemented a series of interest rate hikes to combat inflation, with a total of 11 increases si… Read More
2023-08-31 14:30
By Gianna Barrere | August 31, 2023In today’s fast-paced marketing landscape, compliance isn’t just a buzzword—it’s a critical factor for a consumer finance company… Read More
2023-08-25 12:03
By Ashley Cianci | August 25, 2023Episode Description
This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage… Read More
2023-08-18 12:14
By PerformLine | August 18, 2023In today’s fast-paced information-sharing landscape, the partnership between marketing and compliance teams has become vital. Marketing compliance is a… Read More
2023-08-07 19:35
By Rhonda McGill | August 7, 2023Last week, I was joined by mortgage professionals for yet another compliance roundtable to discuss the most pressing issues facing the industry today. … Read More
2023-08-04 12:05
By Ashley Cianci | August 4, 2023Episode Description
This COMPLY Podcast episode features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and cu… Read More
2023-08-02 18:11
By Claire Milazzo | August 2, 2023The Consumer Financial Protection Bureau (CFPB) recently published its 30th issue of its Supervisory Highlights, which specifically focuses on unfair, dece… Read More
2023-07-13 12:05
By Ashley Cianci | July 13, 2023Episode Description
This episode of the COMPLY Podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Pract… Read More
2023-06-28 19:42
By PerformLine | June 28, 2023For consumer finance companies, protecting your brand’s reputation is crucial, especially across email marketing, where thousands upon thousands of email… Read More
2023-06-27 18:46
By PerformLine | June 27, 2023For consumer finance companies, having the right technology and controls in place is just one step towards complete marketing compliance.
The ne… Read More
2023-06-22 20:28
By PerformLine | June 22, 2023Is your compliance team struggling to keep up with reviews and approvals of content coming from your fast-moving marketing team or partners?
Is your c… Read More
2023-06-15 18:15
By PerformLine | June 15, 2023For consumer finance companies, protecting your brand’s reputation is crucial—especially across a channel as widely-used and powerful as social med… Read More
2023-06-13 13:37
By PerformLine | June 13, 2023For consumer finance companies, ensuring regulatory and brand compliance across the web is critical. Yet, achieving comprehensive compliance is impossible with… Read More
2023-06-09 12:08
By Ashley Cianci | June 9, 2023Episode Description
Show Notes:
The Top UDAAP Compliance Issues Report: https://bit.ly/43lT1FB
Watch On Demand – Minimizing UDAAP Co… Read More
2023-06-07 16:43
By Michael Gibney | June 7, 2023Navigating the complexities of compliance monitoring requires a powerful engine. Enter PerformLine’s rule engine—the driving force behind effecti… Read More
2023-06-01 18:15
By PerformLine | June 1, 2023As Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and fair lending regulatory developments continue to unfold, compliance professionals face the diffic… Read More
2023-05-26 12:07
By Ashley Cianci | May 26, 2023Episode Description
This COMPLY Podcast episode is the first part of a conversation between four industry experts—James Kim from Troutman Pepper, Bri… Read More
2023-05-23 20:14
By Gianna Barrere | May 23, 2023As the current economic environment poses financial challenges to consumers, both federal and state regulators have been increasing their scrutiny of UDAAP… Read More
2023-05-12 12:29
By Gianna Barrere | May 12, 2023Once a quarter, we gather mortgage leaders to discuss industry best practices for ensuring compliance and consumer protection. This was our most collaborativ… Read More
2023-05-12 12:05
By Ashley Cianci | May 12, 2023Episode Description
This week’s COMPLY Podcast is part two of a conversation between our SVP of Sales John Zanzarella, and two heavy hitters in marke… Read More
2023-05-04 13:28
By PerformLine | May 4, 2023Are you having trouble identifying areas of improvement for your customer service team based on the feedback you receive from customer calls?
Are you tired of… Read More
2023-04-28 12:03
By Ashley Cianci | April 28, 2023Episode Description
In this week’s podcast our SVP of Sales John Zanzarella, sits down with two heavy hitters in marketing compliance – Alexa… Read More
2023-04-26 19:49
By PerformLine | April 26, 2023Both call center performance management and call center compliance are crucial for consumer finance organizations to maintain customer satisfaction and loyalt… Read More
2023-04-26 19:22
By PerformLine | April 26, 2023As regulatory scrutiny for Unfair, Deceptive, and Abusive Acts or Practices (UDAAP) continues to increase, ensuring compliance is crucial. In this blog post… Read More
2023-04-18 14:35
By PerformLine | April 18, 2023The Consumer Financial Protection Bureau (CFPB) issued a policy statement that explains the legal prohibition on abusive conduct under UDAAP (Unfair, Deceptiv… Read More
2023-04-14 12:02
By Ashley Cianci | April 14, 2023Episode Description
On this episode on the COMPLY podcast, we sit down with two PerformLine colleagues – Gianna Barrere, our Content Manager and Mi… Read More
2023-04-10 16:22
By PerformLine | April 10, 2023As the fintech industry continues to grow, so does regulatory scrutiny. To navigate this complex landscape, it’s important to have a solid understanding… Read More
2023-04-06 19:28
By PerformLine | April 6, 2023UDAAP compliance is complex, but its purpose is simple: to protect consumers from being harmed by the actions of consumer finance organizations.
This… Read More
2023-03-31 12:00
By Ashley Cianci | March 31, 2023Episode Description:
This week’s COMPLY Podcast is part two of a conversation all about BaaS (Banking-as-a-Service). If you haven’t listened… Read More
2023-03-28 12:00
By PerformLine | March 28, 2023For mortgage companies, having visibility into your loan origination and servicing calls is critical to ensure that agents are meeting performance targets and… Read More
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