2024-04-04 03:21
Back in the beginning stages of strategic business process outsourcing, businesses leaned towards delegating tasks of lesser complexity, keeping them at arm’s length from their core op… Read More
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2024-02-05 05:13
2022 was a wake-up call for the tech industry. We faced economic upheavals, shifting market demands, and a global reshuffling of priorities. Now, as we step into a phase of economic recovery… Read More
2024-01-19 03:45
When we talk about CX Transformation, we’re talking about a serious business strategy, a game-changer for companies looking to stay ahead. It’s about reshaping how you interact w… Read More
2023-12-22 10:55
The future of AI seems to have everyone’s attention. Including yours truly. And let’s not forget all the drama going on with Sam Altman and OpenAI and his Steve Jobs moment. Only… Read More
2023-12-07 06:02
In a recent move that’s grabbing headlines, ABS-CBN has shone a spotlight on a pivotal development in the Philippines’ business landscape. Their latest coverage unveils a bold ne… Read More
2023-12-01 06:27
GPTs are something else. I’ve already spent a good deal of time playing around with creating my GPTs as well as exploring the masterful work of others. Am I impressed? I suppose so. I… Read More
2023-11-20 03:26
In the grand theater of customer support, customer obsession metrics, and KPIs are not just numbers on a board; they’re the lifeblood of a strategy that thrives on customer happiness… Read More
2023-11-15 02:04
Picture a business world where every handshake feels personal, every call ends with a smile, and every click brings a sense of satisfaction. That’s not just good customer service; that… Read More
2023-11-13 06:20
You’ve heard of symbiotic relationships in nature, where two organisms live in a mutually beneficial relationship. Well, guess what? The same principle applies to customer obsession an… Read More
2023-11-10 00:31
You’ve heard the buzz about customer obsession, but let’s cut through the noise. This isn’t just some trendy phrase; it’s a business imperative. In today’s fier… Read More
2023-11-09 01:41
Ever wonder why some companies have customers who act like die-hard fans, while others can barely keep them around long enough to make a second purchase? Well, it all comes down to their str… Read More
2023-11-03 13:04
Final Take: Why Stellar Customer Support Eclipses Rewards Every Time
Let’s not beat around the bush: rewards programs are a dime a dozen. But a remarkable customer support experienc… Read More
2023-11-02 12:53
How to Elevate Your Customer Support Game
We’ve covered the essence and intricacies of effective customer support, but now it’s time for action. How do you transition from mer… Read More
2023-11-01 06:34
The Real Deal: Customer Support
Here’s the brutal truth: You can throw all the customer rewards and perks you want at people, but if your customer support is trash, you’re ess… Read More
2023-10-31 00:13
Ever found yourself lured by those glitzy “Earn Points Now” signs or exclusive member-only deals? You’re not alone. The business landscape is awash with customer rewards, s… Read More
2023-10-20 06:53
Ever think of customer service as a secret weapon? It can be — or it can be a nuclear torpedo. Here is a dive deep into the Customer Service Level Framework. It’s a three-tiered… Read More
2023-10-13 05:04
Chatbots versus offshore outsourcing for customer support — it’s the clash that’s got the business world buzzing. Chatbots, those slick bundles of algorithms, are frequentl… Read More
2023-10-06 05:08
Part 2 of A Three-Part Series in The Perils of Downsizing During Harsh Economic Times
Imagine a ship. You see that it’s taking in water and your first instinct is to throw out some… Read More
2023-09-29 15:45
Welcome to the colosseum where modern-day gladiators vie for the ultimate prize: an unparalleled customer experience. Yeah, your enemies aren’t just rival companies. You’re… Read More
2023-09-01 14:27
Imagine this – you’ve just purchased an exciting new software, and you’re buzzing with anticipation as you prepare to dive into its features. But then, things get tricky. Y… Read More
2023-08-25 16:33
A three part series in the perils of downsizing during harsh economic times
No matter what industry you’re in, the business world can be a cruel, unfeeling, and cutthroat place to e… Read More
2023-08-19 15:17
As a business owner, it’s important to stay informed and up to date on industry trends, best practices, and innovative strategies. That’s why Telework PH publishes insightful con… Read More
2023-08-07 12:54
In today’s business landscape, customer experience has become a crucial factor that determines the success or failure of a company.
In fact, in a recent survey conducted by Pw… Read More
2023-07-31 15:52
In a world where outsourcing is a survival of the fittest, businesses must evolve to stay on top. While some may rely on brute strength, the truly exceptional ones go above and beyond, knowi… Read More
2023-07-25 07:47
In the current business landscape, scaling up a business is essential to remain competitive and achieve success. However, scaling up a business can be challenging, particularly for small and… Read More
2023-07-17 10:56
As businesses strive to gain a competitive edge in today’s marketplace, many turn to outsourcing customer support and back-office services as a way to improve efficiency and cut costs… Read More
2023-07-10 12:24
Let’s face it: when you’re a small business, you don’t have the luxury of having customer support staff that is available 24/7. You can’t afford to pay for that kind… Read More
2023-07-03 07:59
Have you ever experienced being stuck in your business because of the many processes and tasks on your plate? Quit overthinking, juggling, and slaving and start learning instead how outsourc… Read More
2023-06-26 15:59
To maximize the business potential in this dynamic environment, it is crucial to effectively navigate the challenges posed by social media’s overwhelming array of options. Your primary… Read More
2023-06-21 05:53
In a down economy, what’s a business to do to operate in its top form? How do you leverage outsourcing during the recession?
Outsourcing is no doubt, a strategic, innovative, and po… Read More
2023-06-14 14:26
In today’s competitive business landscape, providing exceptional customer support and delivering an outstanding customer experience are not just optional, but absolutely necessary for… Read More
2023-06-05 16:29
Understanding how outsourcing can help reduce costs is a necessity, and not just something good to have. So if you’re not tapping on outsourcing yet, then you may be out of business be… Read More
2023-05-29 08:44
Do you know how profitable is Offshore Outsourcing? According to Outsource Accelerator, almost 68% of companies in the United States have turned to offshore outsourcing; with remote services… Read More
2023-05-22 06:16
One of the most popular reasons why businesses choose to outsource is that it helps cut labor costs. Understanding how outsourcing works is crucial in realizing these cost-saving benefits. A… Read More
2023-05-15 12:59
With more than 800 BPO companies employing over 1.3 million people, it’s no wonder why the Philippines is dubbed as the world’s call center capital.
While Manila, the country… Read More
2023-05-08 12:08
The deadly sins of outsourcing are the most severe and damaging mistakes that a company can make when outsourcing. These mistakes can result in significant financial losses, damage to reputa… Read More
2023-05-01 13:46
As the world becomes increasingly digital, Machine Learning (ML) is becoming an essential tool for businesses looking to gain a competitive edge. From predicting customer behavior to optimiz… Read More
2023-04-24 17:17
In today’s digital age, remote work has become increasingly popular, allowing companies to tap into a global talent pool and operate with more flexibility. However, with this new… Read More
2023-04-17 14:25
Outsourcing is a business strategy that has been around for decades, but in recent years, its effects have become more pronounced. As businesses look to cut costs and streamline operations… Read More
2023-04-10 14:36
If you’re a small- to mid-market business, technological innovations can play a significant role to help you in leveraging technology to drive business success.
With the right digit… Read More
2023-04-03 10:19
Outsourcing data annotation can improve your AI model and this has become increasingly important due to the rise of machine learning and artificial intelligence (AI) technologies that rely o… Read More
2023-03-27 13:08
Still running your business with the same old worn-out tires? It is time to change your course (and your tires), maximizing business agility through outsourcing, so you can make a quick pivo… Read More
2023-03-20 09:11
There is a rise in businesses embracing remote operations as this is coined to be the future of work. Now, while this may look like a blissful setup for employees having flexible time on the… Read More
2023-03-13 13:24
Does offshore outsourcing guarantee a surefire path to business growth? Almost always yes but it depends if you have the right outsourcing partner who can take you not just from point A to B… Read More
2023-03-06 14:50
Is your business competitive enough? Gain a competitive advantage by outsourcing in 2023. Outsourcing can increase your business’s bottom line as well as beef up your competitive advan… Read More
2023-02-26 10:19
Is it a good move to outsource in the middle of an economic recession? While some businesses feel that the timing isn’t right, as many companies are having massive layoffs – it&r&hell…Read More
2023-02-20 04:21
It can be nerve-wracking especially when it’s your first time working with an offshore team. After all, hiring a remote team that’s a hundred kilometers away to handle customer s… Read More
2023-02-13 11:34
Stop trying to politicize customer experience.
Truly impactful brand interactions — the kind that turns your buyers into brand advocates — require timeliness and deep personal… Read More
2023-02-06 12:52
For many businesses today, developing and selling a good product or service is winning half the battle. Providing your customers with good customer support will take you all the way and the… Read More
2023-01-22 16:15
If you finished the year 2022 strong, then it’s time to increase profits in 2023. Any business would want to thrive in 2023, and it all starts with a clear… Read More
2023-01-16 20:29
As technology continues to advance, so do the capabilities of language processing. One of the most exciting developments in this field is the emergence of ChatGPT… Read More
2023-01-13 12:00
Customer support is always important. However, for e-commerce and other businesses, the period that comes sliced in between Black Friday and New Year’s Eve… Read More
2022-12-13 02:22
Customer experience is king but metric numbers show it all. Certain metrics reveal how your customer experience efforts are performing and if they are moving your… Read More
2022-12-05 18:39
Quiet quitting has become the newest trend. Employees flying under the radar so to speak, just doing the bare minimum.
What are the causes and how can we fix it?… Read More
2022-11-28 00:06
If you’re not into e-commerce yet, then you’re probably still stuck on the caveman’s way of entrepreneurship. E-commerce has boomed over the yea… Read More
2022-11-21 11:25
When your brand promise doesn’t translate to a great and memorable customer experience – then that is the fastest way to lose customers and referrals… Read More
2022-11-13 18:11
Live chat is one of the most popular and cost-efficient service channels to date. Still, it requires human resources to provide customers with personal, timely, and accurate support. And whe… Read More
2022-11-01 22:08
Good customer experience is everything. Over time, consumers may not remember your company by what they bought from you, but they will certainly remember and associate you with how they were… Read More
2022-10-23 23:39
Businesses revolve around data. And data entry outsourcing is the fastest way you can maximize your hours, replicate yourself, and gain focus on your business. Data entry tasks are quite red… Read More
2022-10-16 18:26
While automation seems to be the norm for today’s businesses, the reality is data entry remains to be one of those pivotal, time-consuming, and repetitive tasks that can’t be ful… Read More
2022-10-03 20:13
Customer service is one of the critical moving parts of a business. It also happens to be one of the most complicated and challenging arsenals today.
As more products and services now loo… Read More
2022-09-26 18:16
In order to scale, most companies choose to outsource employees to beef up manpower. However, when you introduce outsourced employees to your in-house staff, there will predictably be a tran… Read More
2022-09-18 17:03
Technology allows businesses to speed up and automate their support processes. This could prove to be a two-fold blow because it can either work for you or against you.
While customers lo… Read More
2022-09-11 14:18
Moonlighting, side gig, second job… extra income can come with many names. How do you feel about your workers moonlighting? What about your remote workers? Does it affect their perfor… Read More
2022-08-30 12:52
Customer experience is the holy grail of marketing and sales. Investors know this by heart. And in turn, they desire to invest in companies with customer experience ingrained at the core. do… Read More
2022-08-07 16:19
Claim processing can be tedious and time-consuming. If anything, the goal of every customer is to achieve a fast claim lifecycle.
When it comes to medical or health insurance claim… Read More
2022-07-31 15:12
Brand identity is what makes you magnetic. People want to buy from a brand that is aligned with their values. That is why it’s imperative to understand what your business is all about… Read More
2022-07-21 20:47
The human centered approach to customer support just makes sense. After all, customers are humans, right?
While chatbots and other AI or machine-learning tools come in handy for mundane a… Read More
2022-07-14 20:26
Nobody is indispensable – and Filipinos don’t take this lightly.
Businesses evolve and to remain in-demand or relevant, Filipinos constantly seek opportunities to invest in th… Read More
2022-07-07 16:14
Getting into the customer psyche is the first step in mapping out customer experience.
Have you ever experienced checking out a new resort hotel and somehow felt that disconnect or in… Read More
2022-06-30 13:15
Customer revenge can be damaging at times. After all, your customers always have the final say about your business.
And people listen to other customer reviews.
It so… Read More
2022-06-23 13:20
The CSAT can do more for you than just merely an internal audit. Great CSAT scores and feedback can make amazing content for both brand loyalty and to attract new customers.
While i… Read More
2022-06-14 14:43
Meeting a customer eye to eye is crucial to getting them on board for the long term. Are your customers head-over-heels with your brand? Or just window-shopping?
You won’t find two… Read More
2022-05-26 16:19
The Customer is revenue. So let me ask — How much can you afford to lose because of poor customer service? Sure, all companies can claim a 5-star unblemished rating when it comes to c… Read More
2022-05-19 19:24
The support directors role has morphed into a more crucial cog in the customer experience mechanics this 2022. Today, support leaders find themselves facing higher demands and expectations;… Read More
2022-05-12 16:03
Efficiency can be improved through several different methods. However, the best way to ensure that a company stays focused on the core aspects, outsourcing areas like customer support have p… Read More
2022-05-03 23:05
The self-service portal is a tool that you’ll want your customers to use. But what is it and why is it so important to make sure that it stays updated and kept relevant? And how can yo… Read More
2022-04-20 18:22
The BPO company and freelancer sites have different business models. But both can drive home amazing results. Once you’ve overcome any misconceptions you may have heard about outsourci… Read More
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