2023-12-01 16:57
Telephone answering is what we do best for our clients and we’ve been doing it for a long time. So we like to think we know what we’re talking about when it comes to providing an… Read More
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2023-11-30 12:42
Most accounting firms experience the same challenges when it comes to answering calls and capturing new enquiries.
There can be quiet periods when you’re not as busy answering the p… Read More
2023-11-23 15:41
Being an estate is busy enough (attending viewings, chasing offers, catching up with clients, acting as the middleman between sellers and buyers and trying to find new leads) without worryin… Read More
2023-11-20 14:18
With 58% of customers saying they’d be prepared to pay more for the same products if they knew they’d get better customer service, it makes sense that this is a huge area of focu… Read More
2023-11-15 07:00
We’ve been answering calls and helping clients improve their customer service for more than a decade, so when it comes to telephone answering services, we know what we’re talking… Read More
2023-11-15 07:00
Despite an array of digital communications now available to customers when they need to contact a business, picking up the phone in the hope of speaking to an actual person remains the most… Read More
2023-11-14 07:00
Law firms live and die on client relationships.
The kind of enquiries solicitors deal with on a daily basis means not being available for clients when they need you can lead to fractured… Read More
2023-11-13 13:50
We’ll bet this scenario sounds familiar if you’ve ever worked in an office.
Someone answers the phone (usually annoyed that they’ve had to stop what they’re doing… Read More
2023-11-13 13:44
First it took our calls, then it helped with our diaries and social lives so it was only a matter of time, and logic, before the mobile device took control of our shopping habits and wallets… Read More
2023-11-13 12:39
Being a receptionist is a difficult job. You’ve got lots of responsibilities to juggle, lots of people needing your time, and the pressure of knowing you’re essentially the… Read More
2023-11-13 12:35
You know what it’s like being a small business owner – especially if you’re a solo entrepreneur.
Dealing with the daily operations of your business and trying to push pr… Read More
2023-11-13 12:28
When most people think about the benefits of a virtual receptionist for their business, it’s usually in the context of call answering.
A virtual receptionist service adds a professi… Read More
2023-11-13 12:19
A virtual receptionist service can add a professional face to your business’ call answering, ensuring you deal with enquiries quickly, professionally and efficiently.
But that&rsquo&hell…Read More
2023-11-13 12:08
As a business owner, you’ll know it can be difficult to answer all your calls and deal with customer queries effectively.
Outsourcing call answering to a professional service is one… Read More
2023-11-13 12:02
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy to over… Read More
2023-11-13 11:50
Imagine you’ve spent days, or weeks, researching a product and company to buy from.
Or you’re having a problem with a product or service and you need it resolved as soon as po… Read More
2023-11-13 10:14
New technology has offered an array of communication tools for businesses to use, from social media, to direct messaging to live chats on websites.
But all too often, they underestimate t… Read More
2023-11-13 09:54
A virtual receptionist can be a great way to manage your calls and customer service without the expense of hiring a full-time member of staff.
They can deal with incoming calls, make outg… Read More
2023-11-13 09:48
So, how can Face for Business’ call handling service help you if you are a driving instructor or driving school?
We can help in a number of ways…
Divert your calls to us w… Read More
2023-11-13 09:36
We don’t know about you, but we’ve got better things to do with our time than wait around for businesses to answer the phone.
There’s work to do, errands to run, kids to… Read More
2023-11-13 09:19
We’ve all been there as business owners when a call comes in that we really need to answer but can’t.
You’re already on a call, in a client meeting, or driving.
Try a… Read More
2023-11-13 08:52
If you’re tired of losing money because you’re too busy to answer the phone, you might be thinking about the benefits of hiring a virtual receptionist.
It can be a good i… Read More
2023-11-10 16:30
In an ideal world, every incoming call your business receives would be dealt with perfectly.
Callers would be transferred first time to the right person.
Calls would be answered quickl… Read More
2023-11-10 16:14
Nearly 10% of employees have avoided answering a work call over concerns about dealing with an angry customer, according to our research.
This percentage is even higher among yo… Read More
2023-11-09 16:40
Staying on top of phone calls can be a struggle in a busy law firm.
In fact research has shown that more than four in 10 calls to law firms go unanswered.
In an industry when business… Read More
2023-11-08 11:26
Remember when selling a home meant delivering thousands of leaflets, trying to book in-person appointments, or waiting for buyers and sellers to walk through the door?
We know this is sti… Read More
2023-11-07 11:31
If you’ve not invested in live chat for your website, you’re potentially missing out on a huge opportunity to win more opportunities or improve customer service by answering ques… Read More
2023-11-06 17:12
Every call counts when you’re a business, regardless of your company’s size.
Whether it’s an existing customer who needs help, or a potential new customer looking for mo… Read More
2023-11-06 17:02
Call answering is a big part of any business and forms a key function in your customer service, regardless of your business’ size.
But when you’re a small business – eit… Read More
2023-11-06 15:42
Scam calls to businesses increased by 118% between 2020 and 2021.
Despite all the digital communications technology available to businesses and for scammers to use, the phone remains the… Read More
2023-11-06 15:00
Understanding the Importance of Call Answering
Even with the mass of digital communication channels available today, call answering plays a crucial role in any business.
From startups… Read More
2023-11-06 14:54
Unless you’re planning to work 12-hour days, it’s inevitable you’re going to have some customers calling your business after you’ve finished for the day.
Depending… Read More
2023-11-06 12:52
How much does an answering service cost is a common question for us.
We know it can be confusing to figure out the cost of a telephone answering service because many providers price their… Read More
2023-11-06 12:34
Investing in a telephone answering service can mean you never need to worry about missing an incoming call to your business again.
Whether it’s an existing customer looking for help… Read More
2023-10-31 09:05
Investing in a telephone answering service can mean you never need to worry about missing an incoming call to your business again.
Whether it’s an existing customer looking fo… Read More
2023-10-20 14:00
We don’t know about you, but we’ve got better things to do with our time than wait around for businesses to answer the phone.
There’s work to do, errands to run, k… Read More
2023-10-02 07:51
If you’ve decided it’s the right time to outsource your business’ call answering you’ll have two options.
You could either use a dedicated, professional call answerin… Read More
2023-10-02 07:51
Hiring a virtual answering service is just like hiring an in-house receptionist.
They’ll handle your incoming calls, transfer calls to you or the right member of your team, take m… Read More
2023-09-11 13:22
When it comes to managing inbound calls, investing in an outsourced call answering service can be a more cost-effective option than hiring a receptionist while also providing better… Read More
2023-09-11 10:55
Keeping up with inbound calls can be chaotic without having someone available to answer the phone at all times.
Relying on employees to answer the phone can be hit and miss when it… Read More
2023-09-07 12:41
Customer service is much more than having someone available to answer customer queries or concerns. It’s now about being more proactive in creating a great ‘customer exp… Read More
2023-08-14 14:40
Nearly nine in 10 customers say they are likely to make repeat purchases from companies that provide a great customer service, according to Salesforce.
89% of customers are more lik… Read More
2023-08-11 14:28
Not every customer is going to get through to the right person first time, but a big part of customer service is making the process of communicating with you as easy as possible.
Mo… Read More
2023-08-09 10:25
If you’re looking to grow your business and sell your products and services, it can be difficult to encourage new customers to pick up the phone.
But there are ways you can ma… Read More
2023-08-02 14:46
Remember the days when contacting a business meant only having a phone number to call or a physical office or store to visit?
Today those are just a few options mixed in with instan… Read More
2023-07-17 12:27
Call management might seem like an easy part of business – it’s simply making sure callers get to the right person when they call.
But it’s not as easy as it seems… Read More
2023-07-13 12:17
Customer service can be the difference that sets your business apart and ultimately leads to success. At Face For Business, we’re trusted to be the front line of customer serv… Read More
2023-07-10 11:54
Customer service has become just as important as products and prices when it comes to winning or retaining customers.
With so much competition and many companies often selling the s… Read More
2023-04-06 13:47
No matter how much you invest in great customer service, things aren’t always going to go to plan and you’re inevitably going to deal with unhappy customers.
There may h… Read More
2023-01-03 14:22
If you’re tired of losing money because you’re too busy to answer the phone, you might be thinking about the benefits of hiring a virtual receptionist.
It can be a… Read More
2022-12-12 08:20
A professional ‘front of house’ can benefit any business, of any size, in any industry.
It can take the pressure of answering every inbound call to your business off the… Read More
2022-12-09 08:37
In 2025 the UK’s existing phone network infrastructure, the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN), will be switched off.
This… Read More
2022-12-06 13:10
While they sound similar, and there is some overlap in what you can expect from a virtual receptionist and a virtual assistant, there are some key differences to know before you div… Read More
2022-11-11 08:42
Try as you might, it’s not always possible to answer the phone when a customer or prospect calls.
You might be busy with another customer and can’t step out. You might b… Read More
2022-11-10 08:33
Here’s the thing about choosing the best telephone answering service. Like most investments, you get what you pay for.
That’s not to say you should run out and… Read More
2022-11-08 00:04
It’s easy to think that phone calls are way down the list with all the talk about chatbots, social media messaging, emails and every other form of communication available to c… Read More
2022-10-17 07:00
Hiring a virtual receptionist guarantees you’ll never miss an incoming call to your business (and a potential sale).
It also means all callers will be dealt with professionall… Read More
2022-10-13 07:00
Despite the different ways customers can contact you – from email to instant messaging, to social media, to chatbots – the telephone still plays a crucial role in custom… Read More
2022-10-13 07:00
Despite the different ways customers can contact you – from email to instant messaging, to social media, to chatbots – the telephone still plays a crucial role in custom… Read More
2022-10-11 11:54
Many tools are available for your business to make call answering and dealing with customer enquiries more efficient.
One of these is potentially investing in an interactive voice r… Read More
2022-10-11 11:54
Many tools are available for your business to make call answering and dealing with customer enquiries more efficient.
One of these is potentially investing in an interac… Read More
2022-09-20 07:00
There are so many ways to contact businesses today. From emails, to social media, to letters, to direct messages, to chat bots.
But did you know that most customers still prefe… Read More
2022-09-16 07:00
A professional switchboard serves as the hub of a business’ busy communication network. It makes sure calls get through to the right person first time, everytime, and quickly… Read More
2022-09-12 14:01
Why would you outsource your switchboard management?
A professional switchboard is a key component of a business’ communication strategy.
It keeps calls moving, connects custo… Read More
2022-08-04 08:34
Working in the legal industry requires communicating with numerous people on a daily basis, whether it’s clients, colleagues, third parties, you often have to handle requests… Read More
2022-07-08 12:58
Phone anxiety is a fear of dealing with phone calls.
It’s sometimes referred to as ‘telephobia’ and can manifest itself in a number of ways. For employees who are… Read More
2022-07-08 12:27
Phone anxiety is a fear of dealing with phone calls.
It’s sometimes referred to as ‘telephobia’ and can manifest itself in a number of ways. For employees who are… Read More
2022-07-08 11:05
Have you ever needed to make a phone call at work, and feel your heart start to beat faster in your chest, or you suddenly feel warm and clammy?
When you do finally dial the number… Read More
2022-06-07 12:45
When using a telephone answering service to deal with your businesses phone calls it’s important to find a balance between giving your call agents a script they can follow to… Read More
2022-04-29 01:00
Nearly a third (30%) of businesses in the UK are planning to outsource more of their resources and processes in the next year.
Outsourcing can be an effective way of introducing exp… Read More
2022-04-27 12:58
Missing a single phone call costs businesses on average £1,200 per call according to research by BT Business.
That’s a lot of money to miss out on because you couldn&rsq… Read More
2022-03-08 09:33
Hiring a telephone answering service should provide you with the peace of mind that no matter how busy you get, or whether your employees are working from the office or home, your b… Read More
2022-02-03 08:00
Cold sales calls are annoying at the best of times, but when you’re busy running a business they can actually distract you from making money. 17% of callers to UK businesses a… Read More
2022-01-28 08:01
There’s no ideal time to think about outsourcing your business’ telephone answering.
It can help your business at any time by dealing with your incoming calls, freeing y… Read More
2022-01-25 07:31
There’s no ideal time to think about outsourcing your business’ telephone answering.
It can help your business at any time by dealing with your incoming calls, freeing y… Read More
2022-01-21 08:00
There’s no ideal time to think about outsourcing your business’ telephone answering.
It can help your business at any time by dealing with your incoming calls, freeing y… Read More
2022-01-19 08:53
There’s no ideal time to think about outsourcing your business’ telephone answering.
It can help your business at any time by dealing with your incoming calls, freeing y… Read More
2021-11-30 11:07
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-11-18 12:41
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-11-04 11:55
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-10-28 06:00
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-10-25 10:05
Whether you’re a solo health and beauty practitioner running your own mobile clinic, or are part of a group practice, call answering is a challenge that expands the entire health, beau… Read More
2021-09-27 06:20
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-09-23 06:06
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-09-20 06:04
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-09-16 10:39
From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers to communicate.
With so much new technology to use, it can be easy t… Read More
2021-09-01 08:56
The right virtual assistant services can save you a lot of time and headaches.
Whether it’s taking annoying administration off your hands so you can focus on things that matter to your… Read More
2021-08-23 07:43
Hiring a receptionist to handle your business’ phone calls adds a layer of professionalism to your company.
But hiring a receptionist to sit in your office all day is expensive.
A rece… Read More
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