Among Software companies, new version releases are a promising practice to improve the customer experience and prevent churn. Yet now more than ever, determining Software Reliability between releases remains a major challenge for these companies. Is there a way to quantify the software performance that influences the customer experience? The answer is yes. Elder Research has developed a powerful approach to measuring software reliability by leveraging log data and Product Usage Analytics.
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This post first appeared on Elder Research Data Science & Machine Learning Blog, please read the originial post: here