Identity and access giant Okta has revealed that a hacker broke into its customer support ticket system and stole sensitive files that could be used to access the networks of Okta's customers. The hacker used a stolen credential to access Okta's support case management system, which contained browser recording files uploaded by customers for troubleshooting. The stolen files included website cookies and session tokens, which could be used to impersonate a real user account. The breach affected around 1% of Okta's customers, although the company did not provide a specific number. This is the latest security incident for Okta, which previously experienced a source code theft and a network breach.
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