Overview

– Are you fed up with refund requests and don’t know how to handle them all?
– Is your limited refund process drying up your customers away due to hectic and complex methods?

We just came a with a unique and ultimate solution which would make whole refund process smooth and simple, which would eventually saves your customer at every possible point. WooCommerce refund and exchange allows users to submit product refund request or exchange request. Whole process goes under a dedicated mailing system which would keep both parties on same note and at any point of time store owner and buyer can make adjustments accordingly.

WooCommerce Refund and Exchange is an all in one solution for all your refund process and replaces default process which doesn’t provide any option to better communicate with customer and handle refund requests. This system enables you with a whole lot of features listed as:

Custom Order Status

Multiple order status is created for refund and Exchange process as return-requested, return-approved, return-canceled, exchange-requested, exchange-approve, exchange-canceled. As return and exchange process run order status is changed.

When User send a return request for an order product then order status become Return Requested, when product return request is approved then order status become return approved and when product return request is canceled then order status become return canceled.

When User send an Exchange Request for an order product then order status become Exchange Requested, when product exchange request is approved then order status become Exchange approved and when product exchange request is canceled then order status become exchange canceled.

Availability

Return and exchange feature is available upto certain number of days when order is completed. When order status is completed then user can able to send return and exchange request. If any of one request is in process then other request can’t be sent. It means both return as well as exchange request for an order is not placed simultaneously for an order.

Refund

User can submit product return request for an order product. When a return request is accepted then woocommerce refund feature is used for refund process. User can send multiple return request upto the available days and if any request is already processed. It means user can send return request for order product multiple times even any of previous return request is processed.

Exchange

User can submit multiple product exchange request for an order product and a new order is generated for exchanged product and if exchange amount is exceed from the selected product amount then woocommerce defaults payment method is used for payment of extra amounts.User can send multiple exchange request upto the available days and if any request is already processed. It means user can send exchange request for order product multiple times even any of previous return request is processed.

Handling Fee

Merchant can add handling fee for both return as well as exchange request.These fee may be exchange fee, Shipping fee etc. according to admin.

Minimum Order Amount

The order total must be greater or equal to minimum order amount set on backend for enable both feature. The minimum order amount is set for both return and exchange request setting.

Sale Item

There is a feature to prevent Sale Items from refund and exchange requestIf this feature is enable then user can’t send the return or exchange request for Sale Items. Sale Item setting is defined return and exchange request separately.

Email Notification

Merchant can also customize user notification mail from backend.

Notification Include :

• Return Request Send Notification.
• Return Request Received Notification.
• Return Request Approve Notification.
• Return Request Cancel Notification.
• Exchange Request Send Notification.
• Exchange Request Received Notification.
• Exchange Request Approve Notification.
• Exchange Request Cancel Notification.

Product Disable

Merchant can prevent any product from refund and exchange request. There is an option in Advanced section on product detail page to disable refund and exchange for a product.

Category Disable

Admin can prevent any specifics category products from return as well as exchange request.

Key features

• Merchant can enable/disable return request feature.
• User can return product of an order after delivery.
• User can submit multiple product return request with reason.
• Return feature is enable for selected number of days from order delivered.
• Merchant can disable return feature for sale items.
• Merchant can exclude shipping cost for return product.
• Merchant can prevent selected category product from return.
• Merchant can enable/disable Exchange request feature.
• User can submit multiple product Exchange request with reason.
• Exchange feature is enable for selected number of days from order delivered.
• Merchant and admin both notify with email for all event.
• Merchant can Customize refund and exchange mail content.
• User can submit multiple product Exchange request with reason.
• Exchange feature is enable for selected number of days from order delivered.
• Merchant and admin both notify with email for all event.
• Merchant can Customize refund and exchange mail content.
• User can pay for extra amount in exchange process.

Translation Ready

.po and .mo files included, for easy translation

Minimum Requirements

• WordPress 4.0 or greater.
• WooCommerce 2.3.0 or greater.
• PHP version 5.5.5 or greater.
• MySQL version 5.0 or greater.

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