Fortnite is big. It’s already one of the biggest games in the world, in fact. It’s about to get even bigger thanks to its upcoming launch in China. A lot of players means a lot of work for Support staff, and that’s led to some unfortunate wait times for players with problems to resolve. But it seems Epic plan to drastically bulk up their support staff, and have already taken some drastic steps.
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Speaking to German site WinFuture, Epic say that “in order to accelerate our response time to support requests, we have grown our support team by 7x since December, and are working to double it again.” Epic aren’t providing specific numbers on how many people are staffing support, but those are big numbers.