A new Overwatch developer update has been released, focusing on popular community topics. As ever, game director Jeff Kaplan fronts the video, which looks at in-game toxicity and hero balancing, with particular focus on Mercy, Junkrat, Mei, Hanzo, and Symmetra.
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Kaplan says that since changes to Overwatch’s Report function, which brought reports to console, warned players ahead of bans, and introduced report feedback, incidents of abusive chat are down 17%. There’s also been a rise in the number of reports, with players reporting 20% more since the changes came in. Kaplan also mentioned a more proactive approach to player behaviour that the team have undertaken - Blizzard now actively seek out toxic players through their social media (Twitch, YouTube, etc) accounts.