Valve have announced improvements to Steam’s Support services and, in the name of transparency, have launched a new stats page. There you can view such data as the number of submitted help requests against the backlog awaiting a response, the types of help request submitted, and so on.
Remember, they're there to help you play the best games on PC without disruption.
Valve software engineer John McCaskey discusses the many changes made to Steam Support, which has been a big focus for Valve of late.
“We overhauled our support site, we’ve built better integrated tools, we no longer require a separate account to contact support, and we’ve increased our support staffing. We’ve also fixed as many bugs as possible and have provided new self-service options where they make sense,” says McCaskey.