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The Best Ways to Prove Customer Service as a Profit Driver: An Interview with GQ Fu

Tags: approach
The Best Ways To Prove Customer Service As A Profit Driver: An Interview With GQ Fu

Customer Service historically has been seen as something of an afterthought. Today, however, innovators like GQ Fu are proving that, with the right Approach, customer service can be a profit-generator. This approach requires a careful balance of automated and human interface with customers, a belief that customer service can provide key customer insights, well-trained and informed customer service teams, and the integration of customer service across the organization.



This post first appeared on Is Your Sloppy Content Turning Customers Away?, please read the originial post: here

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The Best Ways to Prove Customer Service as a Profit Driver: An Interview with GQ Fu

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