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How to Handle an Upset Customer at the Water Board

One often overlooked occupation for workplace violence is the water Board. Strong emotions during difficult times are not uncommon occurrences to be seen at the water board. For this reason, it is essential for a Silent Alarm for the water board to supplement any incident response plan in a water board.

Why Use a Silent Alarm for the Water Board?

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The reason for this is two-fold. First off, the water board can have many people working in one place, or they could have just a few. Either way, the threat of workplace violence is paramount in this kind of situation, whether it is a co-worker dispute or an active gunman making their way into the building.

Another reason to use a Silent alarm for the water board is in case of imminent danger to staff and clients. The water board is not the place anyone wants to be for a long period of time. They cannot always predict how customers will react to different situations. A silent alarm from CRS Notify would be an excellent addition to a water board for this very reason.

The CRS Notify silent alarm for the water board is directly connected to 911 via E911 platform integration. In other words, police are alerted immediately in the event of an alert being raised. This cuts down on the response time when seconds matter the most in an emergency.

What is the Benefit of a Silent Alarm for the Water Board?

One reason a silent alarm for the water board would be useful would be to contact others within a short distance. Perhaps a water board employee feels uneasy about an unruly client on the phone. The employee could raise a low alert, letting colleagues know of the incident as it unfolds.

Another reason a silent alarm for the water board would be useful would be in the case of imminent danger to staff. A high alert should only be raised if it is safe to do so. Again, the E911 platform integration dramatically cuts down on the response time when seconds matter the most.

How to Keep Safe While Working at the Water Board

water board

Strong emotions and difficult times are unfortunately the norm for water board employees. Because employees cannot always predict how people will react, they should have a plan in place on how to handle the tough situations.

An incident response plan should also be in place. What should staff do in case of a threat over the phone? Should they raise a low alert, alerting a supervisor to the situation? Or should they keep up with a list of these situations? What about in case of an active gunman? Should the water board staff shelter in place, or should they make their way out the door?

A silent alarm from CRS Notify would definitely help in this kind of situation, but it is useless if the staff does not know how or when to use it! For this reason, the silent alarm would be an excellent supplement to any kind of incident response plan.

Conclusion

In conclusion, a silent alarm for the water board is an excellent addition to any incident response plan. The E911 platform integration dramatically cuts down on response time during an emergency when seconds matter the most. The CRS Notify silent alarm for water board will help anyone who works in a water board feel safe while doing their everyday job.

Still Unsure About a Silent Alarm?

Contact us for more information to make the best decision for your silent alarm.

[email protected] or 800-533-7201 M-F 8-5 pm CST

water board

The post How to Handle an Upset Customer at the Water Board appeared first on Community Response Systems.



This post first appeared on Community Response Systems, please read the originial post: here

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How to Handle an Upset Customer at the Water Board

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