2016-11-14 16:46
Fall is a busy season for trade shows and conferences. I’ve had the pleasure to be at Strata Hadoop New York, IBM World of Watson and the Chief Analytic and Data Officer Exchange with… Read More
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Customer Intelligence Management | Using Emerging Data & Analytics Technology To Raise Organization's Customer Iq Blog
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Using emerging data & analytics technology to raise organization's Customer IQ
2016-10-24 05:30
This past weekend I decided to tackle the mess in my basement. In my last , I compared the modern data lake to my “thing lake” in the basement – a random collection o… Read More
2016-10-05 20:21
David Corrigan’s ‘Thing Lake’
Sometimes my house gets messy. Like a lot of people, I think “I can still use that” and I don’t want to throw away a l… Read More
2016-09-14 22:54
The Trials & Tribulations of the Anonymous Customer
I bought an office chair from an office retailer a few months ago. Seeing as I was buying something I wanted vs. something… Read More
2016-08-15 01:01
Sometimes it is just obvious that an organization has a high Customer IQ. I once experienced it from an electronics manufacturer. My LCD TV was starting to break down &ndash&hell…Read More
2016-08-05 04:00
My local telephone company has tried to win my business for television and internet services for years. Over 15 years actually. I estimate they’ve sent me 180 mailings or m… Read More
2016-07-13 16:00
Durham Region in Ontario, Canada has been deadlocked for years in a debate over garbage incineration. There seem to be equal amounts of proponents and detractors for this controversial… Read More
2016-07-07 15:16
I sat in the waiting chair for 40 minutes while he finished with another client.
“Hey Dave, how’ve ya been?”
“Nothing to complain about.”
I sat in the barber&r&helli…Read More
2016-06-29 02:03
Customer Intelligence Management (CIM) Systems have
emerged to address an unmet need. If
the customer is an important concept for your organization, then it des
erves a system to… Read More
2016-05-31 18:53
I recently bought a smoker box for my BBQ from the local hardware store. I go in there all the time, often with my two children. The store owner Jeff recognized me, and asked &ld&hell…Read More
2016-05-18 14:25
Most organizations think they don’t use customer data effectively. To an extent, they are right. 88% of customer data is not used in most organizations. That’s… Read More
2016-05-05 15:49
I’m shopping for an apple keyboard right now. I’ve visited a national retailer’s store and their website, and even engaged in on-line chat with an associate. I r… Read More
2016-04-20 20:41
Ok let’s clear one thing up straight away – the old dog in the title isn’t me! In this case the old dog is the customer data technology market, which hasn’t yet deli… Read More
2015-01-19 23:27
Has this ever happened to you? You want to use some information for a business purpose, only to realize that you are not permitted to use the information in that way? Sure it has. It hap… Read More
2014-06-17 14:45
Every time you’ve applied for credit, the decision is made quickly, easily, and consistently based on a key piece of data – a credit score. Have you ever thought about credit sco… Read More
2014-03-04 22:59
In September 2013, IBM announced exciting innovations in Information Integration & Governance (IIG) that represented an evolution of these products for the new era of computing – b… Read More
2014-02-20 02:16
I had the pleasure of Tweet-chatting with Jim Harris, James Kobielus, Tim Crawford, and Richard Lee on the topic of Evolving Integration & Governance for Big Data. We started… Read More
2013-12-13 02:07
In order to forget something, first you need to remember it. That simple premise will cause organizations a great deal of pain as consumer privacy legislation takes effect.
The concern… Read More
2013-10-08 18:15
In the race to exploit big data for competitive advantage, companies may be making out of context decisions. Sub-optimal or even incorrect decisions. Big data is complex –… Read More
2013-09-30 19:59
Protecting and security sensitive big data is necessary to ensure data is shared for new forms of analysis. Before the owners of that data will share it (yes, political silos sti… Read More
2013-09-20 16:28
Confidence in big data is highly variable. Some data sources have inherent uncertainty. So why shouldn’t you spend as much time as needed to make big data perfect? Ti… Read More
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