When a work can be done flawlessly, quickly and without much man strength, why should the Telecom providers not use such a technology. This is the thought that has led every telecom services provider to embrace the modern billing software solutions. Now they have become an integral part of the operations of any telecom company. If you are the owner or a management member of a telecom company you should embrace this technology as early as possible. You do not want your competitors to have a head start, right? But before you start your search for the perfect telecom billing solutions, it is important that you are aware of the various terminologies regarding these software solutions.
It has been mentioned that telecom billing systems are important for the telecom operators. But who are these telecom operators and what do they do? Let’s see.
The telecom companies, organizations which offer telecom networks to common people and make their profits through this trade may be termed as the telecom operators. The same organization is also responsible for sending you the bills at the end of a specific service period. As a customer these are the people you have to turn to in case there is any mistake in the bill or problem with the service. The organization is liable to the customers, they have to take actions based on complains. The role of the telecom operators in the service sector is to provide communication using their networks. Though technically speaking a single telecom operator could be handling many networks together or may be just one. To become a telecom operator one has to purchase license from the government.
This can be defined as a technology that is used to organize the functions for communication. The technology used may be Fixed network, GSM, Pager, etc. The technologies are used to organize the activities of the subscribers and aid in other actions too. Today the telecom networks have various entities that are used to manage network – while some are databases or active entities that would interact with subscribers. There are trunks in a network that run In or Out of a network or switches. This allows the subscribers to communicate with people belonging to any other network. The elaborate telecom network has the capability of providing much more than a single service.
Plainly speaking, these are the customers of a telecom provider. They are also the users of the telecom network. There are universal identifiers that are used by the providers to identify them on the network. The identifier would remain same no matter what place of the world you reside in. Such as the GSM Networks hide the identifier in the SIM card and it is called IMSI. The IMSI helps the network identify subscribers and the privileges on a particular network. A log of all the activities performed by the subscribers is kept for the billing or legal purposes. The IMSI has coded information about the country and operator within it.
Telecom companies are a profit making entity. They earn the profits by selling their services or activities on the telecom network. The subscribers have to pay certain fees to use the activities. With the passing of each day the variety of activities that can be performed on a telecom network are increasing. Just as an example some of the services that the subscribers may use in a GSM mobile network include:
- Making calls
- Receiving Calls
- Making calls to International numbers
- Sending SMS
- Receiving SMS
- Caller Identification to learn who is calling
- Ability to hide numbers while calling someone
- Receiving data packs using 3G, 4G, GPRS or XG
- Data exchange with hosts or URLs
It is hard to define telecom services as a whole as these are very flexible and cover everything that a customer can and cannot do on the network. IMSI is a key ingredient that helps operators understand the services a person is allowed to use on the network.
Network resource does not signify the network nodes or trunks. It means the SIM cards, MSISDN (phone numbers) or IMSI.
This is a particular plan about the prices and rates of using services. The rates usually vary as per the activities one performs on a network. There are pamphlets in the mobile recharge shops which carry the extensive list of price plans along with their features. There are monthly fees or usage fees charged in these plans.
The telecom billing solutions that you purchase supports the providers in understanding all the minute details of plans and their flexibilities to come up with proper usage data and bills. Gold IT is not just a outsource contact center services provider, we also offer billing software solutions that can be customized as per the needs of the operators.