We work with a number of businesses to deliver unified communications solutions, and we specialise in offering products and services from Digium. As the developer of Asterisk, a well-known and widely used open-source telephony platform, Digium also offers a phone system known as Switchvox, which is available as both a Web-based and on-premises solution for business communication.
For business with multiple locations, this is an option to deploy hybrid Switchvox systems, in which on-premises and cloud-based systems at multiple locations are peered to work together as a single system.
One respect in which Switchvox differs from many VoIP solutions is that all licensed users have access to all of the system’s capabilities, as opposed to solutions that require users to be individually licensed for features such as call recording. It’s an all-in-one option that’s far simpler to set up and use.
Switchvox enables unified communications for end users via the Switchboard client, which can be utilised for click-to-call, instant messaging, presence, and other important features. Switchvox Mobile allows employees to access PBX features with mobile devices. Contact centers can also utilize features such as call queuing and Interactive Voice Response (IVR).
Digium offers SIP trunking for businesses that need to connect calls to and from the traditional phone network, but businesses can also use third-party SIP trunks with Switchvox.
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