Due to digitalization many organizations are striving to synchronize, automate or offer an effective set of self-service tools to minimize human support, but this can only be accomplished when customers can access all the necessary information and options at the right time and in the right form to resolve issues on their own before calling for help. Among such organizations that are undeniably striving to improve customer experience through innovations is Econet Wireless. Just after recently introducing the ‘Bud-e’, a Chatbot’, hence, taking lead in the use of artificial intelligence (AI) to manage its customer services support, Econet Wireless continues to leverage all the technology at their fingertips to enable customers to use the technology they use daily in their personal lives by recently introducing yet another massive world-class self-service portal – My Web Self Care, giving its customers total control at their fingertips.
Modern online system serving customers’ wide-ranging needs is what Web Self Care offers. What is My Web Self-Care? Econet’s latest innovation – My Web Self-Care is a completely customizable online customer service system that is able to perform basic client handling functions hence it relieves the existing customer service from performing routine tasks. Since it is an online system, it offers convenient and flexible service, providing instant problem solving anywhere, anytime. The integrated surface shows a clear overview of a customer’s account details, e.g. Personal profile, PUK, bundle balance, checking other bundle offers, call history, airtime recharge and airtime transfer options, and so forth.
My Web Self-Care Benefits to Subscribers…What’s In It for You?
My Web Self Care facilitates special customer care that will also deepen clients’ trust, and save time. The extremely transparent and user-friendly system offers the solution of the future, serving the needs of the present. Though many may be wondering if you would be getting charged for logging into My Web Self-Care, right? Well, to answer your question. No. You don’t get charged. Instead both the Econet website and the Self-care website are zero rated which means it’s absolutely free to access the sites.
A surge in global smartphone adoption has also resulted in an increasing number of sophisticated phones and data-hungry applications making it easier than ever to blow through your cellphone plan’s data cap…and incur nasty overage charges. So how do you check, monitor and reduce your data usage on your smartphone? Especially those who feel unsatisfied with their data bundle usage or airtime, will now have means and autonomy of truly monitoring and regulating whether their data is being ‘stolen’ or if it’s just background apps that are actually the culprit through the use of My Web-Self Care which also allow users to track their own call history for free.
User friendly and 24-hour availability — without the overhead. Customers are now able to keep track of their data usage & manage your airtime 24/7! My Web Self-Care portal is always there, 24/7. Of course, end users only get these benefits if they use the portal. Again, customers love a company that values their time and My Web Self-Care is what it offers. To use the service, subscribers do NOT need to visit an Econet shop or agent. Instead, all they have to do is to register their details on My Web Self-Care. Oftentimes, to make a customer happy, you have to compromise. But technology has brought us an economy in which we finally have a true win-win solution; a service option that makes perfect sense from a business standpoint, that also makes the customer happy.
Self-service customer support is excellent at handling simple problems fast and easy. This means that customers who have more complex problems reach out via different channels. Customer support agents can therefore invest more time and energy in helping the customers who have more advanced needs. As for the customers, there’s less frustration and more time to get on with their own jobs. And, if they need to, end users can easily track progress.
Through the online self-care portal you are able to view your account details, check your bundle balance and top up your prepaid account. Therefore, highlighting on some of the major benefits of registering on My Web Self-Care kindly check those below the image:
- Access to your call history.
- Access to your PUK number.
- Airtime Recharge.
- Check your bundle balance and check other bundle offers Econet has.
- Airtime transfer.
- You can submit and track your query.
To register on Web Self-Care follow the steps below:
An easy-to-use self-service portal will make self-logging, self-resolution, and other self-service activities more efficient for the end-user (customer). Hence with, to use the service, subscribers do NOT need to visit an Econet shop or agent. Instead, all they have to do is to register their details on My Web Self-Care.
The registration process also includes a verification code which will be sent via SMS to prevent/minimize the chances of unauthorized people registering lines that do not belong to them, without the consent or knowledge of the owner. When registration is done, the subscriber can simply log in to view their records, although, at the moment, this is limited to 6 months only.
- Open http://www.econet.co.zw and go to the My Web Self-Care tab or go directly to http://selfcare.econet.co.zw
- Sign up using your mobile number
- Answer the 3 security questions
- Set up the password
- Sign in and view account details.
However, you must also take note of the T&Cs considering that when you log into My Web Self-Care it also includes your personal details, for instance, on ‘My Profile’, therefore it’s best that you read and understand the T&Cs:
1. The information requested is for the legally contracted owner of the mobile line. The requested information is confidential. The information you have inquired is for reference only, not to be used for official transactions.
2. The customer shall be responsible for the confidential information and ECONET WIRELESS shall not be liable for any claims, losses, or damages arising from the unauthorized disclosure of such information to any third-party.
In a nutshell, the advent of a global social community has shrunk the world into a global village. This powerful new channel makes the quick exchange of information easy, as well as impactful, even changing the image of an organization overnight. As a result, customer expectations are high for an excellent experience, and meeting or surpassing these expectations isn’t easy for some organizations. Evidently, Econet Wireless continues to leverage all the technology at their fingertips to enable customers to use the technology they use daily in their personal lives through recently introducing a massive world-class self-service portal – My Web Self Care, which gives its customers total control at their fingertips 24/7. Ultimately, though end-user adoption is critical to the success of a self-service portal, therefore, do not be left behind, you can simply register for My Web Self-Care here.
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