AIOps is fast changing from a technology that was viewed with skepticism to an industry-changing innovation responding to the challenges of managing multifaceted, hybrid IT environments.  Recently, our partner Pinnacle Technology Partners (PTP) hosted a panel discussion entitled: “Improving IT Management & Automation with AIOps,” led by Gary Derheim, VP of Managed Services & Marketing at PTP who interviewed executives and technical experts from PTP and OpsRamp. They discussed the phenomenal impact of automation in IT, the evolution of MSPs, and how OpsRamp AIOps helps them meet their customer needs. Here are the key highlights from the conversation.