TimelyBill's Dunning and Collections Modules

In most cases, customers will pay their bills before the specified due date. However, there may be customers who do not pay their bills. In this case, service providers must take some action to rectify the situation and collect the outstanding balance owed.

The collections process tracks past due account receivables, sends notifications to the customer, and triggers actions in the absence of payments after a specific due date.

Dunning management is the process of communicating with customers to ensure the collection of subscription-related fees via letters or emails.

TimelyBill supports dunning at the account level whereby all overdue amounts for an account, across several invoices, can be handled by a single dunning action.

With just a little configuration, organizations can:

• Trigger email reminders to customers
• Create letters for printing
• Perform automatic provisioning (i.e., suspend services)
• Change account status to collections
• Write-off accounts
• Perform general ledger transactions