This article describes how to synchronize FortiGate’s Configuration to FortiManager’s database.

Solution

FortiGate’s configuration synchronization to FortiManager can be verified by the config and policy package status in the FortiManager.

Config status in FortiManager:

1) Conflict
2) Out-of-sync

3) Modified

4) Unknown

Config status:

1) Conflict:

Solution: To fix the conflict status in the FortiManager’s config status follow the below steps

Navigate to Device Manager – > Double-click on the FortiGate – > Configuration and installation – > Revision history – > Select revision – > View diff

To update the current configuration running on the FortiGate to FortiManager follow the below steps:

Retrieve:

Device Manager – > Managed Devices – > Double click the FortiGate – > Dashboard – > Summary – > ‘Configuration and Installation’ widget – > Revision – > select the menu icon – > Retrieve

To retrieve via CLI:

# diagnose test deploymanager reloadconf

https://community.fortinet.com/t5/FortiManager/Technical-Note-Retrieve-configuration-file-using-CLI-…

Retrieve.png

Retrieve-1.png

Import configuration: To synchronize the ADOM database of FortiManager import the configuration

Navigate to Device Manager – > Import configuration – > Check if the name of the policy is same – > Overwrite – > Check the interface mapping – > Next

Import.png

To push the configuration changes made from FortiManager to FortiGate install the configuration so the changes will be updated on FortiGate. Before following this step take the FortiGate configuration backup

Navigate to FortiGate – > Dashboard – > Admin – > Configuration – > Backup

Install: Navigate to FortiManager – > Device Manager – > Install – > Install Wizard – > Install Device Settings (only) – > Check the install preview

Install-c.png

2) Auto-update:

For any configuration changes made on the FortiGate locally, it will automatically update the changes to the FortiManager’s device database. To enable this

Navigate to System Settings – > Advanced – > Advance settings – > ‘Configuration changes Receive from FortiGate’ – > Set it to ‘Automatically accept’

Auto-update-en.png

From CLI:

# config sys admin setting

set auto-update enable

end

Note user needs to manually ‘Import configuration’ to synchronize the policy package status

3) Out-of-sync:

Check this link for troubleshooting this status
https://community.fortinet.com/t5/FortiManager/Technical-Tip-FortiGate-is-Out-of-sync-on-Device-Mana…

4) Modified:

When the config status is modified, verify by checking the difference before pushing the changes to FortiGate:

Navigate to Device Manager – > Double-click on the FortiGate – > Configuration and installation – > Revision history – > Select revision – > View diff

Diff.png

Diff1.png

To push these changes to the FortiGate:

Navigate to Device Manager – > Install – > Install Wizard – > Install Device Settings (only) – > Check the install preview

Preview.png

Policy-package status:

1) Conflict:

To update the configuration running on the FortiGate to FortiManager follow the below steps:

Retrieve: By retrieving, the complete configuration of FortiGate will be updated on the FortiManager’s device database.

Device Manager – > Managed Devices – > Double click the FortiGate – > Dashboard – > Summary – > ‘Configuration and Installation’ widget – > Revision – > select the icon in front of that and Chose Retrieve

Import configuration:

Navigate to Device Manager – > Import configuration – > Check if the name of the policy is same – > Overwrite – > Check the interface mapping – > Next

To push the configuration changes made from FortiManager to FortiGate install the configuration so the changes will be updated on FortiGate. Before following this step take the FortiGate configuration backup

Navigate to FortiGate – > Dashboard – > Admin – > Configuration – > Backup

Install:

Navigate to FortiManager – > Device Manager – > Install – > Install Wizard – > Install Policy Package & Device Settings – > Check the install preview – > Install

If any errors are seen in the preview review and fix that error before installing to FortiGate

Install-p.png

2) Modified:

If the policy-package status is modified verify first by checking the difference before pushing the changes to FortiGate:

Navigate to Device Manager – > Double click on the FortiGate – > Configuration and installation – > Revision history – > Select revision – > View diff

To push these changes to the FortiGate:

Navigate to Device Manager – > Install – > Install Wizard – > Install Policy Package & Device Settings – > Check the install preview

3) Out-of-sync:

Check this link for troubleshooting the status

https://community.fortinet.com/t5/FortiManager/Technical-Tip-FortiGate-is-Out-of-sync-on-Device-Mana…

Troubleshooting: If users are still facing any issues stop till the preview and raise a case with the Fortinet technical support to troubleshoot the issue further and share the below debug

# diagnose debug application securityconsole 255

# diagnose debug app depmanager 255

# diagnose debug application fgfmsd 255

# diagnose debug enable

# diagnose debug time enable

Install Wizard – > Select the FortiGate – > Stop till the preview —> If users see any changes which are not expected configuration changes, do not install

To stop debugging:

# di de di

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