Connect your Phone to PC and then open phone internal memory, you will see “WhatsApp” folder in it (If you have formatted SD card as internal, then the “WhatsApp” folder will be located in the External Memory). Copy the “WhatsApp” folder to PC. You can also copy it to the SD card using ES File Explorer (In this case PC is not required) but keep in mind do not format the SD card while resetting your phone. It’s best to keep the backup data on your PC as it will be more secure as compared to the SD card.
Now, after you have done resetting your phone, you can now restore the data by copying the “WhatsApp” folder from PC / SD card to the internal memory. After copying the folder install WhatsApp from the Google Play Store. Then enter your phone number, which you were using earlier. If you enter a different number, then the backup files will not be detected and you can end up with no backup data. Now you have to wait until the restoring process completes. After the process is complete you will see all your previous data are still on the app. The offline method seems much easier and faster but when it comes to more security and reliability, then Google Drive is the best option. It is recommended to back up your conversations and media every week on Google Drive so that even if you lose your phone you can easily restore the data online.
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