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Netflix Not working? Here is a Step by Step Guide to Fix Netflix Error and Issue

Is Netflix not working for you? Are you having trouble accessing Netflix? Then you are not alone. Every year, millions of people face the same issue and try to find answers on the internet like what is Netflix error code or is Netflix down and one of the most common questions would be why does Netflix keeps buffering? We understand the sentiment because we have also faced some of the Netflix issues as well. That’s why we have put together some of the most common Netflix error and issue and created a comprehensive guide that could solve Netflix not working issues.

Reason Behind Netflix not Working Outage 

Nowadays, we often hear about Netflix is down in certain parts of our country or other countries and we heard that more often. One of the main reasons behind our Netflix movie experience keep getting interrupted is the large scale operation of the company. Netflix has around 200 million paid subscribers all around the world right now and maintaining that big streaming service is not easy. That’s why we keep facing issues like Netflix error codes and Netflix not working on tv or WIFI. sometimes it’s just a faulty update for Netflix app and once it gets discovered, they realize new updates to fix Netflix error or bugs. One of the most common reasons behind Netflix stop working is user’s internet connection. That’s why we keep getting in problem for NetFlix not working in certain brands of tv like apple or Samsung because internet speed is slow. Regardless of reason and issue, we need to solve those problems and in this article, we will discuss about different types of Netflix error codes why Netflix is not working as well.

How to Fix Netflix Not Working

There are many ways to solve this issue and we will discuss that in our article in detail. Read our step by step and thorough guide to fix Netflix not working issue.

1. Internet speed issue

One of the most common remedies to NetFlix not working problem is internet connection speed. Netflix needs faster internet to load the movie and stream it and without a working internet connection or a slow one, it won’t startup. Check your internet connection and check speed or use Netflix official internet speed checker portal and app on Once you establish that your internet connection is working and getting a sufficient speed, you can cross that off from your list of worries. 

2. Is Netflix down or is it just me?

Well, we all have faced this dilemma, is it just me or Netflix is down everywhere and we always search for it on the internet that takes us somewhere else. Did you know that Netflix has an official page in their help that could determine this issue? Head down to Is Netflix Down? Page and you can find the answer. An alternative to that, there are many websites that provide these services for every website and not just NetFlix. Such as down for everyone or just me help you find the answer or downdetector that provide you with yes or no answer and even a Netflix outage map as well.  

3. Netflix Down Twitter

Netflix is not just a streaming service but its cultural phenomena that could break the internet as well. If you are having a problem with Netflix not working, go to Netflix Twitter and learn about any issue. You can also check for hashtags such as #netflixdown or check the latest post in #netflix as well. You can also find useful information on Netflix Help twitter handle as well. If you can search it on twitter then you can find the reason behind where and why Netflix is not working. 

4. Netflix Update

One of the shortest answers to this question is the Netflix updates. Just like we mentioned earlier if something is wrong with services and Netflix is not working than they must have solved this issue and updated the app. If you get the latest Netflix update, the problem might solve the problem. It’s better and easier to do an update if it means no more interruption.

5. Turn off VPN for Netflix

Are you using a VPN to watch movies and tv shows which are not available on your Netflix? If yes, then maybe Netflix found it and now blocking you from watching it. One of the common Netflix error users face when they try to use Netflix VPN is “You seem to be using an unblocker or proxy”. It indicated that Netflix has detected a VPN and until you stop using it, it won’t start. Disable any Netflix VPN or proxy and unblocker you have installed on your phone or device and this issue will be resolved. Also, some of the VPN might be stealing data from you, so don’t install them. Sometimes when users have IPv6 proxy tunnel software that converts IPv4 to IPv6, Netflix blocks that too. Netflix does support IPv6 connections provided to you by your ISP.

6. Netflix Error Code

There are lots of error codes associated with Netflix not working. Here is a list of error codes.

  • 0041 
  • tvq-st-120 
  • AIP-704 
  • UI-400 
  • 12001
  • 5403 
  • 11853 
  • 1011 
  • 1012 
  • 1016 
  • -11800
  • 100 
  • 1001 
  • 10023-5009
  • 7034 
  • 1004
  • AIP-705
  • NQL.2303
  • NQM.407
  • S7111-1957-205002
  • S7111-11101
  • TVP-832 
  • NW-2-5
  • U7111-5070
  • UI-120
  • Unexpected Error

These are some of the most common Netflix error code that occurred from time to time. Now let’s find their solution in detail.

Netflix Error 0041

Netflix error 0041 indicates that devices or connectivity issues. To resolve this, make sure to clear the app data and restart Netflix app on your phone. If the problem still persists that reset your router and wifi connection. 

Other Netflix error code such as tvq-st-120, AIP-704, UI-400, 12001, 5403, 11853, 1011, 1012, 1016, -11800 will be resolved with this method as well. Just clear app data and restart the connection.

Netflix Error 100

This Netflix error code comes with a message. “Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website.”  Netflix error code 100 is related to iOS devices such as iPhone, iPad, and others. To solve this problem, simply log out of your Netflix account, uninstall Netflix and then install it again and then restart the device. This will solve the Netflix not working issue promptly from your device.

Other Netflix error code such as 1001, 10023-5009 is same as this one and connect with iOS devices. Just simply log out and reinstall Netflix and then restart the device to solve the issue.

Netflix Error NW-2-5

This Netflix error code is for connectivity issues. When Netflix could not connect with the internet, it will pop up this kind of error. Simply restart your device and check the internet connection. To be sure, restart the router and check for internet speed. Make sure that your device is connected with any kind of VPN as well. Netflix error NW-2-5 is a common error encounter by everyone because of connectivity problems.

Other Netflix error code like Netflix Error TVP-832 is same as this one. We advise users to check all connections and restart the device. This will solve Netflix not working problem in a jiffy.

Netflix Error NW-3-6

This is another connectivity error that comes with a message, “We’re having a problem connecting to Netflix. Please try again or visit:”. just restart your device and internet connection and including router as well. This is a common error that causes Netflix to stop working and it can be solved by resetting the internet connection.

Netflix Error NQM.407

This Netflix error indicates that the company failed to receive the payment. Check your billing method and make sure that you have sufficient balance in your account. Sometimes users face this issue even though they paid in time, it might be a bank issue or Netflix problem. If everything is in order, then in a couple of days Netflix will start working as usual.

Netflix Error U7111-5070

This Netflix error comes with a message like, 

“Whoops, something went wrong…

Streaming Error

You must verify your age at to access mature content.”

It indicates that users need to verify that they mature enough to watch adult content on Netflix. In order to verify their age, visit this Netflix help page. This will resolve Netflix not working issue as soon as the user verify their age.

Here is a simple table for all Netflix error code with how to solve it and the reason behind it

Netflix Error Code Solution Table

IssueNetflix Error CodeSolution
Device or connectivity issue0041, tvq-st-120, AIP-704, UI-400, 12001, 5403, 11853, 1011, 1012, 1016, -11800connection error, check the internet, and clear app data
iOS device issue100, 1001, 10023-5009Sign out from the device and reinstall the app, restart the iOS device
Unknown7034, 1004Contact Netflix customer service
Device or connectivity issueAIP-705Check connection, restart the device, and log in again
Android device issueNQL.2303use devise that doesn’t have Android OS
Android payment issueNQM.407check account and contact Netflix
Safari issueS7111-1957-205002clear browsing data and stop safari and re-open it
Browser issueS7111-11101Visit
Connectivity issueTVP-832, NW-2-5check internet connection
Age issueU7111-5070Visit
Communication issueUI-120Sign out and restart your device
Browser issueUnexpected Errorrefresh Netflix

7. Netflix Download Not Working

Sometimes when we want to watch something offline, we can download it on Netflix and watch it later. If you don’t know how to download on Netflix, then just click on the download button next to the movie or tv series and it will be download. But if Netflix download is not working, then here is what you can do.

  • Go to Netflix account
  • Find manage download device
  • Now remove all other devices expect yours

Once you remove all the devices, you can download your favorite movie on Netflix with ease. If this trick won’t work check your device’s space. Sometime when your device doesn’t have enough space to keep download movies, Netflix stops the download automatically. You can also check in your app setting that only wifi download is not enabled. When you connect your device with the mobile internet, the movie won’t download to save your mobile data. Turn off the wifi only option in Netflix app setting and this issue will be resolved. 

8. Netflix Bad Streaming Quality

This is not exactly Netflix not working issue because Netflix is working but the quality is not good enough. To solve this issue, users need to configure Netflix playback settings in the app. You need to change Netflix quality settings in the account by changing streaming quality. 

  • Go to Netflix account
  • Now find Netflix playback settings,
  • You can choose between flour option, auto, low, medium, and high
  • Set the streaming quality and save the settings

If you are using Netflix on android or iOS devices, then go to settings and find the account. Your account will open in the browser. Now you can find playback settings and then change it to your preference. 

9. Black Screen Netflix

This is probably something everyone has faced. We can hear the sound in the background but Netflix black screen appeared. The solution is simple, just unplug your device and wait for a couple of minutes and start again. If you are using a browser, then make sure it’s updated and doesn’t have any plugin that could interfere with Netflix.

Most of the time when this issue occurred and Netflix not working, then it must be the graphic card in your windows PC. for other devices, Netflix suggests relaunch the Netflix app or reinstall it.  In android devices, change the accessibility option for color correction because it can cause Netflix to pixelated as well. 

10. Netflix Not Working on Smart TV

To enjoy the movie to the fullest, you must watch it on the big tv. Nothing is better than smart TV which allows apps like Netflix to install as well. But when Netflix not working on smart TV as well, it’s frustrating to solve this issue too. Here are some of the methods which can help you with it.

  • Unplug your smart TV for a minute, most of the time this method works like restarting a device. It will reset all settings and all the issues will be resolved.
  • Do a hard reset on your smart TV. this is the last measure and it will reset all your previous options. You need to install apps again and login too. This will solve Netlflix not working on smart TV issues. 
  • Restart your router and connect again with smart TV

This method will work with every smart TV including Samsung and other brands as well.

11. Netflix Not Working on Roku

Roku is one of the best streaming platforms that allows users to watch Netflix in it. If you had trouble with it and your Netflix not working on Roku, here are some of the solutions you can try.

  • Just like the others, restart the Roku and try again
  • One of the best solutions is deactivating Netflix on Roku and then reactivate it. 
  • Go to Roku setting and find Netflix app and disable it. 
  • Then go to the main menu and click on the Netflix icon and deactivate it.
  • Then sign out from the Netflix account in Roku.

Once you complete this step, reactivate it again and now it will start working. This is a common problem with Netflix not working on Roku. 

12. Netflix Not Working on Xbox One

Netflix is available on all the streaming devices and that includes Xbox one as well. If your NetFlix not working on Xbox one, then here are some solutions you can try.

  • Check if Xbox online services are down. Sometimes when their servers and services are down, Netflix won’t open in it. Search on the internet to find out is Xbox down or not. 
  • Select Netflix app on Xbox one and click the menu button and quit the app. Once you quite Netflix on Xbox one, start again and it will solve the issue.

You can restart the console and controller and it will solve the issue as well. This will help with your Netflix not working on Xbox one issue and resolve it as well.

13. Netflix Not Working on Apple TV

Netflix is also available on Apple TV as well and if you are having trouble loading it then you are not alone. If your Netflix not working on Apple TV and showing messages like “Netflix is Currently Unavailable” then try these methods to fix it. 

  • Try to reinstall Netflix on Apple TV, delete Netflix app, and go to the app store and download it again. 
  • Restart your Apple TV and open Netflix to check its working or not
  • Check for iOS update
  • Check network settings 
  • Check hardware connection for Netflix no sound issue.

Most of the time its just an internet connection error and there is no issue with Netflix. Make sure to do all the following to solve your Netflix not working on Apple TV issue as soon as possible. 

Netflix not working? Here are Some Common FAQ

1. How do I fix Netflix not playing?

Check internet connection, restart the device, and reinstall the app. Most probably if your Netflix screen is frozen, that means the internet is slow. Make sure you have reliable internet connectivity.

2. How to fix Netflix stuck on loading screen tv? 

Make sure that you have a stable internet connection. Sign out of Netflix and sign in again. Mostly when the device is restarted and the router is reset, this problem will be solved.

3. How to check is Netflix down or is it just me?

Go to the official is Netflix down page and check if Netflix is down or not. You can also visit other websites to check that if Netflix is down for everyone or just for you.


We hope this article will help you figure out how to fix Netflix not working issue. We have provided 13 different methods to fix this on different devices as well. If you have any questions regarding Netflix error code or why Netflix is not working, ask us in the comment section.

The post Netflix Not working? Here is a Step by Step Guide to Fix Netflix Error and Issue appeared first on FoneGyaan.Com.

This post first appeared on Best Custom ROMs For Android In 2017 (September), please read the originial post: here

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Netflix Not working? Here is a Step by Step Guide to Fix Netflix Error and Issue


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