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Comcast Confirms Code Injections But Blames It All On The Users

Comcast is once again accused of secretly injecting code. It all started when user bham2dman complained about this on the Xfinity forum last week. His post was titled “Are you aware? Comcast is injecting 400+ lines of JavaScript into web pages,” and it explained how Comcast was inserting more than 400 lines of code into websites.

“I just learned of this despicable Comcast practice today and I am livid.  Comcast began injecting 400+ lines of JavaScript code into pages I requested on the internet so that when the browser renders the web page, the JavaScript generates a pop up trying to up-sell me a new modem.  When you call the number in the popup, they’re quick to tell you that you need a new modem, which in my case is not true.  I later verified with a level-2 support that my modem is perfectly fine and I don’t need to upgrade,” the user complained.

This is not the first time Comcast is accused of this. The same thing happened back in 2014 when users complained about pop-ups inserted by Comcast. However, this time Comcast gave an answer that infuriated everyone.

Comcast claims it’s the user’s fault

Comcast’s vice president of policy and standards, Jason Livingood, admitted that the code injection is real, but surprisingly enough, the company was not apologetic and it tried to make it look as if it’s the user’s fault. The answer contained an old document titled “Comcast’s Web Notification System” that mentioned that code injections are allowed, but not for ads.

Livingood tried to explain that pop-ups are not ads so they should be allowed. He claimed that announcing users that their modem is faulty does not mean that the user is convinced to buy a new one.

The post Comcast Confirms Code Injections But Blames It All On The Users appeared first on News4C.



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