This is not the first time Comcast is accused of this. The same thing happened back in 2014 when users complained about pop-ups inserted by Comcast. However, this time Comcast gave an answer that infuriated everyone.
Comcast claims it’s the user’s fault
Comcast’s vice president of policy and standards, Jason Livingood, admitted that the code injection is real, but surprisingly enough, the company was not apologetic and it tried to make it look as if it’s the user’s fault. The answer contained an old document titled “Comcast’s Web Notification System” that mentioned that code injections are allowed, but not for ads.
Livingood tried to explain that pop-ups are not ads so they should be allowed. He claimed that announcing users that their modem is faulty does not mean that the user is convinced to buy a new one.
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