Frontier Communications’ buy of FiOS and DSL networks from Verizon final yr led to speedy issues for purchasers that took weeks to resolve.
Greater than a yr later, some ex-Verizon prospects in Florida say they’re nonetheless having main issues with their new supplier.
“Some say Frontier Communications has overcharged them a whole bunch of and have struggled to get a passable response from customer support,” a report by ABC Motion Information in Tampa Bay Mentioned final week.
Frontier purchased Verizon’s wireline operations in Florida, California, and Texas, taking up the networks in April 2016. In Florida, the transition was adopted by weeks-long outages, painfully lengthy customer-service cellphone calls, and massive early termination charges, state Lawyer Basic Pam Bondi mentioned on the time.
$100 invoice turns into $340
Within the newest report, ABC quoted Frontier buyer and small-business proprietor Danielle Ferrari as saying that Frontier charged her $340 for her first cellphone and Web invoice when it ought to have been about $100. Frontier promised to repair the error when Ferrari referred to as customer support, however the firm continued overcharging her by “numerous quantities” for months, the report mentioned.
One other buyer named Christina Herrman mentioned that her invoice surprisingly went as much as $260 a month, together with a cost for a second cable field that she didn’t have.
“She mentioned she repeatedly tried to name Frontier to clear up the overcharges however struggled to discover a decision with customer support,” the ABC report mentioned. “She mentioned she bought so annoyed she simply gave up and began paying the costs.”
In all, ABC notified Frontier of three prospects with issues, and the corporate instructed ABC that it’s working to repair them.
In California, an area information station reported 79-year-old man says Frontier by no means refunded him for an overpayment of $127.62 after he canceled his service. Cease the Cap has a roundup of those tales.
Overcharged customers can take motion
Frontier customer support could be reached by cellphone at 1-800-921-8101 or on-line. However overcharged prospects who get no outcomes from customer support ought to think about notifying Frontier of the issues in writing, ideally by licensed mail, client safety lawyer Alan Borden instructed ABC.
“That places them on discover that they’ve carried out one thing flawed,” Borden instructed the information web site. “At that time, when it goes month after month after month that they are not clearing that cost up or have not responded in an ample manner, that is when you may have the proper to sue.”
Prospects also can file complaints with the state authorities’s client companies division or with Lawyer Basic Bondi.
We contacted Frontier as we speak and can replace this story if we get extra info.
Final yr, Frontier mentioned that a lot of its post-acquisition issues stemmed from corrupt knowledge in Verizon techniques, however the firm mentioned it had found out how one can repair them.
Frontier can also be embroiled in controversy in West Virginia, the place it’s refusing to return $four.7 million in stimulus funds “that the federal authorities says West Virginia overpaid the corporate as a part of a statewide challenge to broaden high-speed Web,” the Charleston Gazette-Mail reported.