New G2 Crowd User Satisfaction Ratings Report Puts Acumatica on Top

The choice between Acumatica cloud ERP and NetSuite has been made simple with the new G2 Crowd User Satisfaction Ratings report. It provides the lowdown on how actual users feel about each vendor after their software purchase.

Acumatica has emerged ahead in the competition, delivering better services and satisfaction to the customers.

G2 Crowd, the world’s leading business software review platform, has released their newest ‘User Satisfaction Ratings’ report, rating three competitors against Acumatica cloud ERP. The modern, flexible, and customer-centric solution developed by Acumatica has outranked MicrosoftDynamics and overtook Sage Intacct in seven core categories.

The comparison between Acumatica and NetSuite in core areas stands out as follows:

Why Acumatica cloud ERP tops NetSuite

G2 Crowd provides unbiased ratings from actual users. Real business users’ review, interact with technology buyers, investors, and analysts who research and evaluate their cloud ERP software options.

Acumatica and NetSuite have many common features like cloud-based SaaS ERP applications; integrate ERP, CRM, E-Commerce, and BI; allow for true mobility; and support a variety of vertical industries.

The key areas in which the two software solutions differ are:

• Deployment:

Acumatica users can choose between cloud, on premise, or hybrid (and can change their mind at any time) whereas NetSuite only runs using cloud technology with multi-tenancy required.

• Relational Database Export:

Acumatica’s built-in automated backup service and snapshot feature allows access to a fully relational copy of the data at any time; a feature that is not present in NetSuite.

• Customizations:

Acumatica’s modern platform allows users to access their data, servers, and source code. Customizing Acumatica’s cloud ERP software is possible through point-and-click tools or C# and .NET, but as NetSuite uses proprietary programming language SuiteScript which is not a common language, customization is difficult and costly.

• Scalability:

Growth and scalability is supported by Acumatica; there is no additional cost for adding users or clients. Acumatica has a resource consumption based paying policy. NetSuite, charges per user and for additional resources which increases the cost of operations.

Also, Acumatica offers the choice of subscription or perpetual licensing and NetSuite is subscription only.

Hearing from an Acumatica customer who has worked with both ERP vendors focuses on the differences and their significance even further.

Shoebacca is an online retailer reseller of brand name shoes at competitive prices. They been using several software packages to run their growing operations, including NetSuite. The cobbled-together solution was not adequate.

“We wanted a fully integrated solution that could handle our e-commerce solution, Magento; a warehouse management system and finance, one that could handle a high degree of customization,” says Thomas Finney, IT Director. “It also needed to scale and be flexible to meet our needs as we kept growing.”

Building upon NetSuite wasn’t an option. ““One of the big issues with NetSuite was the lack of full integration, and we had an issue with parent/child relationships on the SKU level,” says Ryan Schlachter, Shoebacca President.

Finney adds, “We had difficulty with the lack of timeliness of getting data into and out of NetSuite, which would mean we couldn’t be operating in real time. NetSuite also lacked the level of customization that Acumatica provides, so we would have had fewer options in the future to customize it to suit the specific needs of our business.”

Cost (citing the expense of NetSuite’s per-user licensing) and seamless connection with third-party applications also played a part in their decision. Choosing Acumatica was the right call for Shoebacca, who experienced interoperability, growth, and increased profits.

“Acumatica can be molded to our specific needs, which allows us to achieve the highest degree of efficiency and automation that provides for a better bottom line,” Finney says. “Acumatica has been behind our success and their support team has been integral in making sure that we’ve been as successful as possible. I would definitely recommend Acumatica to someone looking for a new ERP solution.”

Real Users, Real Satisfaction

Like Shoebacca, many other companies have chosen Acumatica’s cloud-based ERP and have experienced greater satisfaction.

The following review is a testimony to such enhanced experience. A reviewer on G2 Crowd’s Acumatica review page says:

“I have been using Acumatica for almost 8 years now. The company continues to evolve and improve without losing sight of its customers. It is fast and flexible and serves as our hub for our cloud strategy.”

Selecting the optimal cloud-based ERP for the organization requires careful evaluation with time and effort.

G2 Crowd’s User Satisfaction Ratings report provides appropriate feedback from real users based on real-life situations and experiences, including their company’s estimated ROI on their ERP product and how long its installation period. Their insights offer an unbiased view of major cloud ERP players, helping the potential users be decisive on the ERP they need.