NEWDILHI: Reinforcing its stand on ensuring security, Uber on Monday will launch a “Realtime ID check” to ensure the driver using the app matches the account that the ride hailing app has in its records.
Drivers will periodically be asked to share a selfie with Uber before they log on to the app and Uber’s systems will then instantly compare this photo to the one corresponding with the account in their files. If the two photos don’t match, the account will be suspended temporarily while Uber will look into the matter further.
The feature will initially be rolled out in five Indian cities —New Delhi, Bengaluru, Mumbai, Kolkata and Hyderabad. The feature could help build trust for riders who sometime complain of being driven by drivers who are not the same person as the one shown in the app.
Uber had rolled out “Real ID check” in September last year in the United States. At the time, Uber had said the service uses Microsoft Cognitive Services.