I just hung up the phone and can't stop shaking my head. This was the second call this week from an Organization looking for a workaround to deal with the shortcomings of a Networking component. Taking inquiries and trying to help clients solve challenges is a common element of my job. This can be tough when it isn't an engineering issue but a religious one -- like this one. In particular, this organization's relationship with its vendor has become toxic to the business.