Some Verizon Wireless customers may be somewhat less than happy with the carrier after the company sent out at least two letters regarding disruptions to their service.
The first of the two letters was effectively a notice to inform a select group of customers that they would have a limited amount of time to either switch providers or purchase a more expensive plan to offset those costs.
Meanwhile, a second letter revealed that as many as 8,500 customers had been notified and that it had discovered that many of those were using their devices as first responders or didn’t have access to alternative service providers.
In the second letter, Verizon said that it remains committed both to solving the problem and to keeping any first responders using the network connected, but also indicated that the decision would not be reversed.
It also promised that it is committed to continuing to look for a way to support customers with LTE service who live outside of the Verizon network.
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- Here's what's going on with Verizon customers who live outside its coverage areaGSMArena.com