Unable to convince Royal Caribbean to address a complaint to their satisfaction, they’ve decided to take out their frustration — and receive the compensation they believe themselves due — by removing gratuities from their portfolio.
The post from BigLakerTraining begins by explaining that they are upset because their upcoming voyage upon the Allure of the Seas would not be sticking to its original itinerary due to mechanical issues.
The poster goes on to accuse Royal Caribbean of fraud, believing that “they misrepresented the ship’s itinerary, knowing in advance that they would not be able to produce a trip accordingly.”
With Royal Caribbean’s customer service reps saying that the line would not be providing compensation for the itinerary change (and pointing out that Cruise contracts agreed to by each ticketed passenger very specifically give the line the right to make changes at their discretion), BigLakerTraining has decided that there “is only one remedy”… and that is to punish the innocent crew members by not only removing gratuities from their portfolio, but encouraging others to do the same.
However, if enough people withhold their entire gratuity for this cruise, [Royal Caribbean] will be forced to cover the difference in order to keep up morale.” Instead, the cruiser and those he’s rallied to his misguided cause intend to leave envelopes “thanking their staff for the outstanding service, but [explaining that] our ability to leave a tip was taken away by the dishonesty of [Royal Caribbean].”
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