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Performance issues with Visual Studio Team Services – 7/29 – Resolved

Final Update: Friday, 29 July 2016 19:55 UTC

We’ve confirmed that all systems are back to normal with as of 29 July 2016 ~19:14 UTC. Our logs show the Incident started on 29 July 2016 ~17:40 UTC. Configuration changes were made to the backend processes to mitigate this incident. Root cause is being actively investigated.

We understand that customers rely on VS Team Services as a critical service and apologize for any impact this incident caused.

Sincerely,
Sri Harsha


Update: Friday, 29 July 2016 19:04 UTC

The incident is now partially mitigated after a feature flag was disabled.  All the core scenarios should now be working fine, but the admin scenarios are still affected for a sub set of users. Users are advised to retry their operations should you notice any errors.  Account administrators may continue to face errors when modifying settings (e.g. Security memberships).

  • Next Update: Before 20:00 UTC

Sincerely,
Sri Harsha


Initial Update: Friday, 29 July 2016 18:06 UTC

We are actively investigating performance and availability issues with Visual Studio Team Services in multiple geo locations. Some customers may experience issues accessing their Team Services accounts.

  • Next Update: Before 19:00 UTC

We are working to resolve this issue and apologize for any inconvenience.

Sincerely,
Sri Harsha

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Performance issues with Visual Studio Team Services – 7/29 – Resolved

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