Final Update: Tuesday, December 5th 2017 15:22 UTC
We’ve confirmed that all systems are back to normal as of 14:55 UTC. Our logs show the incident started on 14:30 UTC and that during the 25 minutes that it took to resolve the issue customers might have experienced slow and failed commands while using Visual Studio Team Services in the Western Europe region. Sorry for any inconvenience this may have caused.
- Root Cause: The issue self mitigated during investigation. Initial investigation points to contention in one of our backend databases. We continue to investigate towards full understanding of the root cause.
- Chance of Re-occurrence: High
- Incident Timeline: 25 minutes – 14:30 UTC through 14:55 UTC
Sincerely,
Ariel Jacob
Initial Update: Tuesday, December 5th 2017 14:53 UTC
- We're investigating Performance degradation in Visual Studio Team Services of West Europe
- Next Update: Before Tuesday, December 5th 2017 15:25 UTC
Sincerely,
Ariel Jacob
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