Organizations providing services at the customer’s site usually have a big Field workforce constantly on the move across locations to deliver customer services on time. Their productivity and efficiency is determined by their punctuality and ability to fulfill changing customer needs at all times. Such organizations are always on the lookout to being more productive and improve customer satisfaction levels.

One of the key solutions to the challenges faced by field service technicians is integrating enterprise Mobility to the IT backbone of the organization. Mobility delivers improvement in productivity for employees even beyond the confines of the organization boundaries. Especially for field workforce who needs to communicate with the information systems of the business while dealing with the client, mobility provides an easy tool.

Service engineers can help resolve issues faster, attend to customer requests on time and close maximum number of tickets raised in the stipulated time. All this has a positive impact on the organization right from the technician to the service managers and not to forget the customers as well. The right mobility solution can help services businesses raise productivity by at least 25% and also the profitability by 20-30%.

Here is a whitepaper by InterraIT. This whitepaper talks about the key features of Enterprise Mobility and how InterraIT’s experience in delivering mobility solutions has helped businesses evolve through a better mobile infrastructure.

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