2021-07-21 17:57
Unstructured data is one of the nastiest villains in enterprise operations. CIOs and their teams have the opportunity to be heroes by defeating this villain (or at least reducing its corrosi… Read More
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Business Service Management Blog | Kinetic Vision Blog
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Insights from Kinetic Data employees on IT help desk support, service providers, service request management and more.
2021-07-13 12:06
It was contended here recently that all business applications are the same, in the sense they are developed using the same 20 (or so) common components or “building blocks.” Also… Read More
2021-06-09 15:14
Low-code platforms have the potential to be the future of business application development. But only low-code platforms with the right set of core attributes or system fundamentals built in… Read More
2021-05-12 13:38
Success with digital transformation requires new technology. But it doesn’t mean your organization has to purchase new business applications. Or be stuck with the traditional build-ver… Read More
2021-04-21 12:38
For anyone focused on solving business problems using software, times are changing. Three broad trends are converging to smash the old build-versus-buy paradigm. Until recently, organization… Read More
2021-04-13 13:38
Saint Paul, MN: Kinetic Data, provider of innovative enterprise workflow management solutions for business operations, announced today the hiring of Alex Danzberger, Jr. as President. Danzbe… Read More
2021-04-07 17:24
Think about it. Whether it’s a packaged application for sales, IT, HR, finance, or any other function, every “off the shelf” solution is really just an assembly of 19 (or s… Read More
2020-11-13 13:11
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the course of this week, we’ve published one prediction and… Read More
2020-11-12 13:04
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the course of this week, we’ll publish one prediction and r… Read More
2020-11-11 15:12
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the course of this week, we’ll publish one prediction and r… Read More
2020-11-11 11:58
Desmond Tutu once quipped that the “only way to eat an elephant is one bite at a time.” The idea is that the best way to accomplish a huge task which seems daunting, or even over… Read More
2020-11-10 18:49
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the course of this week, we’ll publish one prediction and r… Read More
2020-11-09 18:39
Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the next five days, we’ll publish one prediction and result… Read More
2020-09-16 12:06
Our mission at Kinetic Data has always been to make IT professionals heroes, and our newest release of the Kinetic Platform extends that objective. The focus in this new release was less on… Read More
2020-09-01 11:03
Though IT groups are sometimes criticized for being disconnected from or out of sync with “the business” (sales, marketing, finance, etc.), IT professionals—like thei… Read More
2020-08-27 11:58
A key measure of service portal excellence is how well it optimizes the end user / employee experience. Another vital consideration, just as important, is how well it meets the needs of serv… Read More
2020-08-24 14:38
From an IT perspective, the best tools are those that provide them with powerful new capabilities and make life in IT easier. Nowhere is that more true than with an enterprise self-service p… Read More
2020-08-18 17:19
As the economy gradually re-opens, leaders are thinking about how the service delivery experience will change. Many professionals will continue to work from home. Those who do return to the… Read More
2020-07-28 11:52
Most businesses have now adjusted to the shock and disruption to operations caused by the COVID-19 pandemic. They’ve progressed from asking, “What do we do now?” to “… Read More
2020-07-23 20:39
Low-code development platforms have been sweeping the industry promising lightning fast digital transformation to organizations across the globe. In theory, they’re great—you don… Read More
2020-07-22 13:09
IT leaders and their teams are often called upon to do things that are, almost, in the realm of super-heroes: protecting the company’s confidential information from malicious threats a… Read More
2020-06-25 16:03
We live in interesting times. Millions of people had to suddenly adjust to working from home. Many became their children’s school teachers. Some are now trickling back into offices. Al… Read More
2020-05-06 11:05
Until COVID-19 forced professionals out of their offices, interest in walk-up tech bar service had grown dramatically in just the past few years. Increasing numbers of companies and college… Read More
2020-04-28 17:50
✨ What’s New 🚀 Contextual Workflow Management: Administrators can now view and create workflow from within the context of a Space, Kapp, or Form. This feature makes it a… Read More
2020-04-28 11:15
The economic impacts of the novel coronavirus are forcing businesses and government agencies to confront a range of uncomfortable issues. Asking employees to work remotely from home (where p… Read More
2020-03-24 17:21
People need things—devices, equipment, supplies, access to software platforms, technical help—to do their work. Your organization almost certainly has processes in place to provi… Read More
2020-01-12 21:19
Ready, Set, Go! Imagine that on your first day on the new job you already have your telephone, laptop, employee username/login, phone line and voice mailbox, employee email account, company… Read More
2019-12-10 14:14
A growing number of colleges and universities are launching tech bars—locations designed to offer in-person scheduled or walk-up tech support service to students, staff, and faculty. W… Read More
2019-12-03 14:25
Colleges and universities have been supporting student use of technology, in various forms, for decades. Even before widespread adoption of laptops, high-speed Internet, and mobile technolog… Read More
2019-11-06 15:22
College and university tech bars come in a variety of shapes and sizes. But all are part of a broader “technology support” ecosystem that assures both students and employees of t… Read More
2019-10-22 16:13
While every college and university tech bar is unique, most share one common challenge: balancing the “supply” of student technicians with the “demand” of students (a… Read More
2019-09-25 22:36
Functionality and simplicity are often competing priorities when building software. It’s all too easy to introduce undesirable complexity alongside new functionality. Additionall… Read More
2019-04-19 14:53
IT leaders who want to improve service delivery and quality, Kinetic Tech Bar is a system to schedule appointments, manage support tickets, and deliver in-person service that delights employ… Read More
2019-04-18 16:46
I’ve been collecting pictures of tech bar locations and walk up service centers. Here is that collection. If you’re looking for more tech bar content or just want to collaborate… Read More
2019-04-16 16:04
The Kinetic Dev team has been busy working on some great new features and enhancements to the Platform over the last few months. Unified Platform Experience One of our main goals this year i… Read More
2019-04-15 17:39
Whether it’s called walk-up service, walk-in service, drop-in service, a “genius bar,” or by the most accurate generic term—tech bar—more enterprises are offeri… Read More
2018-11-27 15:52
The Kinetic Platform is an enterprise forms and workflow framework used by some of the world’s largest organizations to build applications that can be tailored to very specific busines… Read More
2018-11-05 15:41
Approval is part of many processes and is sometimes called a subprocess. It can be fairly common in the some business environments, particularly those in highly regulated industries. As such… Read More
2018-10-29 13:02
For every action, there is an equal and opposite reaction. Is this true with the subprocess known as approval? Successful teams and companies grow and scale, which can require some process e… Read More
2018-10-22 12:59
Even though process designers may cringe at the thought, adding approvals or other checkpoints into processes can have both positive and negative effects. The positive results are usually fa… Read More
2018-10-15 11:46
The opportunities to overcomplicate processes, forms, and systems are many. Since all of these elements are required for many teams to be productive, it’s important that they are simpl… Read More
2018-10-08 15:33
One of the most challenging parts of improving an approval experience is compliance. Whether it’s an external regulation for your industry or a self-imposed restriction, these requirem… Read More
2018-10-01 12:04
We’ve been building automation systems for decades and we thought it was time to share what we’ve learned with a larger audience and listen to what others have learned. So, this… Read More
2018-09-20 15:45
As products and services become more commoditized, competition is increasingly global, and high product quality is no longer a differentiator, the potential reward for providing excellent cu… Read More
2018-05-29 18:04
“What’s in it for me?” WIIFM – one of my most often used acronyms strikes to the heart of many problems facing organizations today. Most individual contributors won&r&hell…Read More
2018-03-08 14:53
Neglecting your IT processes is as bad as neglecting your customer. In yet another example of how customers are impacted by even the most mundane details in IT, the Oculus Rift was rendered… Read More
2018-03-01 20:24
KEG 2018 is only 8 weeks away! We are very excited to see all the enthusiasts and hear what they’ve built and what they are going to build. We’ve had quite a few people register… Read More
2017-11-22 15:08
I am personally quite thankful to work at a company that has a great culture. A culture that acts like it speaks – a team of people who understand that the world is too big and life to… Read More
2017-11-03 15:52
Here’s a quick update of integrations that have been added or updated. As always, all of our integrations can be found on our Community site Bridgehub Adapters: New Services Elastic SO… Read More
2017-10-27 12:25
Product Updates Product development has been going full tilt for quite some time now. As a result – we have made some changes to product management – to better meet customer need… Read More
2017-10-26 19:43
How Kinetic Data implemented structured logging to drastically improve application support. What is the new structured logging feature in the Kinetic Data products? Starting with Kinetic Tas… Read More
2017-10-03 08:55
This is the first in a blog series about onboarding; to read along and get updates, follow us on twitter, LinkedIn or Facebook. To join our quarterly newsletter fill out the form in the… Read More
2017-09-27 08:18
This post is the eighth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or subscrib… Read More
2017-09-18 08:05
This post is the seventh in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or su… Read More
2017-09-12 10:21
This post is the sixth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or subscribe… Read More
2017-09-11 21:53
test Read More
2017-09-05 11:52
This post is the fifth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or subs… Read More
2017-08-29 11:35
This post is the fourth in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or sub… Read More
2017-08-28 11:11
Don’t miss out on this year’s customer service week. If you work in customer service, use it to make work fun. If you don’t, use it as an opportunity to say thank-you &ndas&hell…Read More
2017-08-21 11:18
This post is the third in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or subs… Read More
2017-08-18 11:13
This post is the second in a series about building portals for teams and groups to interact with customers. If you’re interested in reading more please follow us on twitter or subscrib… Read More
2017-08-17 13:19
I was honored to lead a roundtable discussion at HDI Minnesota yesterday. Topics ranged from hiring practices to career paths for agents. Very involved discussion with a ton of experience an… Read More
2017-07-26 16:56
We’ve been getting questions about training and when the next event will be held. This is pretty cool to us, and something we wanted to offer to customers. So we setup a simple page to… Read More
2017-06-22 13:33
It’s gorgeous in Minnesota. Come join us at one of the newest hotels near the Mall of America for a three day training event. It’s difficult to plan training. Who will come? What… Read More
2017-06-02 13:18
It’s official! We have started activities to host our user group at the St. Paul Hotel in beautiful Minnesota. Save the date: We are still ironing out the details, but have nailed… Read More
2017-05-23 18:06
Release Roundup Q2 – 2017 We’re proud to announce that we released Kinetic Request CE 2.0 and Kinetic Task 4.2 all while supporting major go-live activities and the maintena… Read More
2017-04-20 12:55
Are you going to HDI next month? We are! We’ll be sponsoring and showcasing our latest SaaS solution – showing it off, testing how we describe it and LISTENING LIKE CRAZY. We nee… Read More
2017-03-10 15:41
Release Roundup We’ve got a lot of software. It’s what we do. If you haven’t been tracking every single detail, here’s an update for each title. Got questions?… Read More
2017-03-09 14:20
Any good relationship starts with introductions, so let’s get started. Here’s a bit of information on the four of us that handle support. Next time you contact support, hopefully… Read More
2017-01-19 23:50
Our customers are awesome. And they come from a variety of industries. Public schools, libraries and energy companies choose our software solve a lot of different problems. Ch… Read More
2017-01-13 16:52
The first time I flew crashed a drone, I thought “These need to be modular.” And sure, I bought the parts and fixed it, but it cost almost as much a new one. Here’s a modul… Read More
2017-01-12 09:35
Technology is what enables humans to conquer systems and systemic failures. To produce, communicate and thrive – both individually and as part of a team. I’m always looking for w… Read More
2017-01-06 16:52
Today I saw a new gadget and thought of a business use case. As business employees, we love our dashboards. We also love whiteboards. Combine them. Here’s the kickstarter: https:/… Read More
2017-01-04 14:25
We believe that 2017 is going to be a big year for knowledge workers. We have seen many teams become more flexible and innovative. Many of our larger clients are forming small yet highly eff… Read More
2016-12-30 15:03
Is your self-service actually selfish service? Personally I love this message. All too often the operators of a service sit down and try to make them more “efficient” or “s… Read More
2016-12-22 10:25
Work is complex. If you consider the complexity of human beings, it’s basically a miracle we can work together. Emotions, psychology, priorities and desires combine to form as man… Read More
2016-12-13 00:43
There is one place where you can look to see what teams and employees value; their calendar. When I have something I need to check EVERY week. I put a reminder on my calendar. When someone e… Read More
2016-12-06 13:37
tl,dr; Timing influences your decisions, build up ways to slice, dice and view that data for better decision making! I was recently problem solving with a friend of mine. She is a… Read More
2016-11-29 12:11
Service disruption occurs when change and release management collisions occur. How do we prevent these collisions from occurring in the first place? Even the most sophisticated teams are sub… Read More
2016-10-18 16:30
tl,dr; flexibility. From buying a new app to acquiring a company, your ability to integrate can make or break returns. When your doctor prescribes medicine there are many questions. A patien… Read More
2016-09-22 16:28
tl,dr: all business processes start somewhere, whether data, event or request driven. That simple goal is the starting point of request process improvement. I just need to collect people&rsq&hell…Read More
2016-09-20 12:35
Today I had someone ask for advice. “What would you tell a new Request Process Owner?” Although results will vary, here is some generic advice. The goal of Request Management is… Read More
2016-09-07 19:03
tl,dr; one size does NOT fit all and assumptions hurt your bottom line. If you watched the Apple event today you saw Phil announce a new set of wireless earbuds that connect wirelessly to yo… Read More
2016-09-06 12:15
I posted an example last week of a form I encountered that really stuck out to me. It really shocked me how good it was. Can you spot what stood out to me? There are standard good thing… Read More
2016-08-30 21:54
What subtle detail about this form makes it truly awesome? I’ll post the answer next Tuesday – or comment on LinkedIn Read More
2016-08-29 19:22
TL,DR; Never. Ever. Not even then. Systems of record are designed to be used by trained professionals using industry terms, metrics and data. Why on earth would try to open the door to untra… Read More
2016-08-25 14:00
TL,DR; decouple IT operations from customer service and development. Then realize the incredible savings and benefits thereof. The term “ITSM” has always bugged me, and I think I… Read More
2016-08-01 12:07
Software reflects the beliefs and assumptions of those who make it. The mundane decisions developers make affects how companies function. Thus; developers can have a large&nbs&hell…Read More
2016-07-28 20:05
We’re always adding to the list of integrations that are pre-developed and free to download. Of course you can create a custom handler for ANY service with modern web integration, but… Read More
2016-07-25 18:23
Winners banked $3,000 in our first hackathon ever! We challenged anyone to build a Property Management solution using Kinetic Request (and optionally Kinetic Task). The challenge also… Read More
2016-07-14 19:49
Adoption: Getting People to Use your Catalog If people don’t use your portal, there is a risk of missing returns on your investment. This is important because an initiative like a self… Read More
2016-07-08 18:16
I’ve been a ScrumMaster for 6 years and previously at a hospital and not in product development. So I did a “scrum training” session a few months ago and that went rea… Read More
2016-07-07 19:18
At Kinetic Data we’ve been talking for years about Service Integration and Automation (SIAM) and building software products to enable Service Providers to deliver at scale. Under… Read More
2016-07-01 12:23
TL,DR; Add diversity -> Increase trials -> Increase failures -> Increase learning = high performing organizations. Have you ever heard someone say they didn’t know what they d… Read More
2016-06-21 13:34
How are we going to solve this problem? It’s impossible to know all the possible solutions to a given problem, and the more complex the problem, the more possible solutions there may b… Read More
2016-06-15 13:58
TL,DR; I’ve never worked for a company where they could handle the bandwidth of my ideas. It feels good. Kinetic Data is in the perfect position to make a big impact on the t… Read More
2016-06-06 13:52
We love our customers. They are who we do this for. This year we gave awards for sharing some of our Key Values. The winner of “Integrator of the Year” demonstrates how open… Read More
2016-05-23 17:16
KEG16 was a major success – our sessions covered a ton of where the product has gone and where it is going to, along with a ton of customer stories and learning. We don… Read More
2016-05-18 22:14
We built an agnostic platform to deliver incredible applications. It’s flexible, modern and fun to use. Our customers have shown such enthusiasm and demand that we have made a lot of r… Read More
2016-03-08 19:42
Performing regular application rationalization presents countless opportunities for organizations to recover waste, reduce costs and add efficiency. Although large enterprise platforms are b… Read More
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