Can you relate?

I’d like to tell you a true Story we recently heard about how a solar panel Salesperson blew a call. Seems that just as he arrived for a scheduled appointment at the new home of a young couple named Hull, their two-year-old daughter slipped and badly cut her chin open. When Mr. Hull opened the door, with his child screaming and bleeding in his wife’s arms, the salesperson simply launched into his sales spiel. They had to interrupt to tell him they needed to go to the ER, and then all he had to say was to ask when a better time might be for him to come back. In recounting the story, the dad said he’d install windmills before he ever did business with that company because of the lack of compassion that the salesperson showed.

That might sound extreme in its insensitivity, but it is a cautionary example of what can happen when businesses think of customers as simply profit sources or numbers toward a sales goal.