Do your business a favor and take a good serious look at your customer service and support processes and how they are serving your organization.....most likely changes need to apply in this Covid-19 pandemic era.

Is ANYONE on your team committing these service sins?

1. Apathy  - "It's not my problem."

Your customers should never get the impression that anyone they come in contact with isn't concerned about their situation.  If you are like me, I just hate it when this happens to me.

2. The Brush-off  - "The problem will go away eventually."